Panasonic Digital Business System 576 Technical Manual

Section 700 - Operation Chapter 5. Key Telephone Features
576-13-700 DBS 576 (USA), Revised 6/11/98  111
Timed Reminder Call189
Trunk Access190
CO Line Key Trunk Access 191
Direct Trunk Access 192
MCO Line Preference 192
MCO Trunk Access 192
Trunk Queuing194
Variable Mode195
Voice Recognition197
Vo l u m e  C o n t r o l197
Walking TRS Class of Service198
Topic Page 

112 DBS 576 (USA), Revised 6/11/98 576-13-700
Chapter 5. Key Telephone Features Section 700 - Operation
Key Telephone
As an example of a key telephone, Figure 2 illustrates the Panasonic model VB-44225. This model 
provides a large display that includes one-touch access to speed dial numbers, telephone features, and 
Help screens.
Figure 2.  VB-44225 key phone
Account Codes
CPC-96, CPC-288, and CPC-576 All Versions
Description
You can assign account codes to clients to facilitate billing and to track...

Section 700 - Operation Chapter 5. Key Telephone Features
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This feature works with Station Message Detail Recording (SMDR). During a phone call, a station 
user can silently enter an accounting or client billing code. The entered Code will display on the 
phone’s LCD as it’s dialed, so the user can tell it’s being registered. Then later, the SMDR reports will 
show the Code dialed for each call, and even sort the report by these Codes.
There are two different...

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Chapter 5. Key Telephone Features Section 700 - Operation
To enter an account code during an outside call:
Verified Account Codes
Stations restricted from outside call origination by Toll Restriction Service (TRS) can be 
allowed to make outgoing calls by entering a Verified Account code that changes the TRS. 
After a call is made, the SMDR record for the call will show the verified account code.
Operation
To make an outside call that requires an account...

Section 700 - Operation Chapter 5. Key Telephone Features
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• Account Codes interact with TRS as shown in the following table:
Attendant Group Calls
CPC-96, CPC-288, and CPC-576 All Versions
Description
You can call the attendant group from any extension by dialing the designated attendant number.
Operation
To call an attendant group:
Hardware Requirements
•N/A
Related Programming
• FF1-2: Dial Plan
• FF3: Extension Number
• FF5-0: Attendant Hunt Groups...

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Chapter 5. Key Telephone Features Section 700 - Operation
Auto Repeat Dial
CPC-96, CPC-288, and CPC-576 All Versions
Description
If you press the 
REDIAL key while receiving busy tone on an outside call, the System automatically 
redials the number. The System continues to redial the number at set intervals
 until the called number 
answers, the caller hangs up, or the maximum of 15 redial attempts is made. 
Operation
To use Auto Repeat Dial:
Hardware...

Section 700 - Operation Chapter 5. Key Telephone Features
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Operation
To turn Background Music on:
To turn Background Music off:
Hardware Requirements
• The music source must be purchased separately. It is not provided with the System. 
Related Programming
•N/A
Considerations
•N/A
Busy Override 
CPC-96, CPC-288, and CPC-576 All Versions
Description
Busy Override allows you to break into another user’s outside or intercom calls to relay urgent 
information or...

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Chapter 5. Key Telephone Features Section 700 - Operation
Operation
To break into a call with a line appearance on your phone (CO Key Busy Override):
To use Extension Busy Override:
Hardware Requirements
•N/A
Related Programming
• FF1-0-01: Splash Tone (Busy Override)
• FF1-0-03: Extension COS (Manual DND Override Send)
• FF1-0-03: Extension COS (Forced DND Override)
• FF1-2: Dial Plan
• FF3: Extension COS
• FF3: Data Security
Considerations
• You cannot...

Section 700 - Operation Chapter 5. Key Telephone Features
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Callback Request
CPC-96, CPC-288, and CPC-576 All Versions
Description
If you dial a busy extension, Callback Request enables the System to call you back when that 
extension becomes free. When you answer, the System automatically rings the called party again.
Operation
To set a Callback Request:
To respond to a callback request:
Hardware Requirements
•N/A
Related Programming
• FF1-0-03: Extension COS...

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Chapter 5. Key Telephone Features Section 700 - Operation
Call Forwarding
CPC-96, CPC-288, and CPC-576 All Versions
Description
Call Forwarding allows you to send your calls to another extension, to an outside line, or to Voice 
Mail. Call Forwarding can be set or canceled under the following conditions from either your own 
extension or from an alternate extension:
• Call Forwarding - All Calls
• Call Forwarding - Busy 
• Call Forwarding - No Answer
Call...