Palmone VII Wireless Handheld Instructions Manual

Appendix A Page 243
Resetting your handheld
Under normal circumstances, you will not have to use the reset 
button. On rare occasions, however, your handheld may no longer 
respond when you press buttons or tap the screen. In this case, you 
need to reset your handheld so that it will work again.
Performing a soft reset
A soft reset tells your handheld to stop what it’s doing and start over 
again. All records stored in your handheld are retained with a soft 
reset. 
Tip:The stylus that comes with your...

Page 244  Maintaining Your Handheld
Performing a hard reset
With a hard reset, all records stored in your handheld are erased. Never 
perform a hard reset unless a soft reset does not solve your problem. 
After performing a hard reset, you can transfer the data in Palm™ 
Desktop software to your handheld by performing a HotSync 
operation.
To perform a hard reset:
1. Hold down the power button on the front panel of the handheld.
2. While holding down the power button, use the reset tip tool, or the 
tip...

Appendix A Page 245
2. From the HotSync Manager menu, choose Custom.
3. Select the appropriate user name from the list.
4. Select an application in the Conduit list.
5. Click Change.
6. Select Desktop overwrites handheld.
Note:Changing the HotSync setting from the default affects 
only the next HotSync operation. Thereafter, the HotSync 
actions revert to their default settings. 
7. Click OK.
8. Repeat steps 4 through 7 to change conduit settings for other 
applications.
9. Click Done to activate your...

Page 246  Maintaining Your Handheld 

Appendix B Page 247
Appendix B
Frequently Asked Questions
If you encounter a problem with your handheld, do not call Technical 
Support until you have reviewed the following list of frequently asked 
questions, and you have also reviewed the following:
nThe README file and HelpNotes located in the folder where you 
installed Palm™ Desktop software on your computer (or on your 
installation CD) 
nThe Palm Desktop online Help
nThe “Palm Support Assistant” knowledgebase, accessible at 
http://www.palm.com...

Page 248  Frequently Asked Questions
Software installation problems
ProblemSolution
I cannot install Palm 
Desktop software with 
Windows 95/98.Try the following:
1. Disable any virus scanning software 
on your computer.
2. Press 
CTRL-ALT-DELETE and end all 
tasks except Systray and Explorer.
3. Make sure your computer has at 
least 20MB disk space.
4. Delete all temporary files.
5. Run ScanDisk on your computer.
6. Reinstall Palm Desktop software. 

Appendix B Page 249
Operating problems
ProblemSolution
I don’t see anything 
on my handheld’s 
screen. Try each of these in turn:
nAdjust the contrast control. See “Locating 
back panel components” in Chapter 1.
nMake sure the batteries are installed 
properly. See “Installing the batteries” in 
Chapter 1.
nReplace the batteries. If your handheld still 
does not operate, try a soft reset. See 
“Resetting your handheld” in Appendix A.
nIf your handheld was exposed to cold, 
make sure it is at room...

Page 250  Frequently Asked Questions
Tapping and writing problems
ProblemSolution
When I tap the 
buttons or screen 
icons, my handheld 
activates the wrong 
feature.Calibrate the screen. See “Digitizer 
preferences” in Chapter 8.
When I tap the Menu 
icon , nothing 
happens.Not all applications or screens have menus. 
Try changing to a different application.
I can’t get my 
handheld to 
recognize my 
handwriting.nFor your handheld to recognize 
handwriting input with the stylus, you 
need to use...

Appendix B Page 251
Wireless problems
ProblemSolution
The signal strength is 
weak.nMake sure the antenna is pointing 
straight up, perpendicular to the 
ground:
If you hold your handheld in your 
hand, raise the antenna to 135
°. 
If you lay it on a table or other surface 
parallel to the ground, raise the antenna 
to 90
°.
Tap the Diagnostics icon  . Then 
monitor the signal strength while you try 
the following solutions:
nMove away from your original location, 
five to ten feet in any direction.
nIf...

Page 252  Frequently Asked Questions
Application problems
ProblemSolution
I tapped the Today 
button, but it does 
not show the correct 
date.Your handheld is not set to the current date. 
Make sure the Set Date box in the General 
Preferences screen displays the current 
date. See “General preferences” in Chapter 
8 for more information.
I know I entered 
some records, but 
they do not appear in 
the application.nCheck the Categories pick list (upper-
right corner). Choose All to display all 
of the...