Palmone VII Wireless Handheld Instructions Manual

Appendix B Page 253
HotSync problems
ProblemSolution
I cannot do a 
HotSync operation; 
what should I check 
to make sure I am 
doing it correctly?nCheck the Windows system tray to 
make sure the HotSync Manager is 
running. If it is not, open Palm Desktop 
software.
nClick the HotSync Manager, choose 
Setup, and click the Local tab. Check 
that the Serial Port setting displays the 
correct serial (COM) port where your 
cradle is attached.
nMake sure the cradle is connected 
securely.
I did a HotSync...

Page 254  Frequently Asked Questions
I tried to do a local 
HotSync operation, 
but it did not 
complete 
successfully.Try each of these in turn:
nMake sure HotSync Manager is 
running. If HotSync Manager is 
running, exit and restart it. 
nMake sure you selected Local from the 
HotSync Manager menu or the Palm 
Desktop software menu.
nCheck the cable connection between the 
cradle and the serial port on your 
computer.
nMake sure you selected the correct 
serial port on the Local tab in the Setup...

Appendix B Page 255
I tried to do a modem 
HotSync operation, 
but it did not 
complete 
successfully.Check the following on your computer:
nMake sure your computer is turned on 
and that it does not shut down 
automatically as part of an energy-
saving feature.
nMake sure the modem connected to your 
computer is turned on and is connected 
to the outgoing phone line. 
nMake sure Modem is checked in the 
HotSync Manager menu.
nMake sure the modem you are using 
with your handheld has an on-off switch....

Page 256  Frequently Asked Questions
I tried to do a modem 
HotSync operation, 
but it did not 
complete 
successfully. 
(continued)Check the following on your handheld:
nConfirm that the telephone cables are 
securely attached to your modem.
nMake sure the dialing instruction dials 
the correct phone number. 
nIf you need to dial an outside line prefix, 
make sure you selected the Dial Prefix 
option on your handheld and entered the 
correct code.
nIf the telephone line you are using has 
Call Waiting,...

Appendix B Page 257
When I tap the 
HotSync button on 
the cradle, nothing 
happens on Palm 
Desktop software 
and my handheld 
times out.nCheck Palm Desktop software HotSync 
Setup options to confirm that you have 
the correct settings for local HotSync 
operations. 
nIf you are experiencing intermittent 
success, try a lower speed setting on the 
Local tab in the Setup dialog box in the 
HotSync Manager. 
nClose and restart HotSync Manager on 
your computer.
nVerify there are no COM port conflicts 
on...

Page 258  Frequently Asked Questions
My handheld 
displays the message 
“Waiting for sender” 
when it’s near my 
computer’s infrared 
port.nYour computer’s infrared port may be 
set to search automatically for the 
presence of other infrared devices. Do 
the following to turn off this option:
1. In the Windows taskbar, click Start.
2. Choose Settings, and then choose 
Control Panel.
3. Double-click Infrared.
4. Click the Options tab.
5. Deselect the option Search for and 
provide status for devices in...

Appendix B Page 259
Beaming problems
ProblemSolution
I cannot beam data to 
another Palm OS 
handheld.nFor best results, Palm VII handhelds 
should be between ten centimeters 
(approximately 4) and one meter 
(approximately 39) apart, and that the 
path between the two handheld must 
be clear of obstacles. Beaming distance 
to other Palm OS handhelds may be 
different.
n  Move your handheld closer to the 
receiving handheld.
n  Perform a soft reset. See “Performing a 
soft reset” in Appendix A for more...

Page 260  Frequently Asked Questions
Password problems
ProblemSolution
I forgot the 
password, and my 
handheld is not 
locked.You can use Security to delete the 
password. If you do this, your handheld 
deletes all entries marked as private. You 
can, however, perform a HotSync operation 
before you delete the password: the HotSync 
process backs up all entries, whether or not 
they are marked private. In this case, the 
following procedure restores your private 
entries and lets you access them:
1. Use...

Appendix B Page 261
Technical support and customer care
If, after reviewing the sources listed at the beginning of this appendix, 
you cannot solve your problem, contact your regional technical 
support office by e-mail, phone, or fax. For support e-mail addresses 
and phone numbers, see the Getting Started guide, which comes with 
your handheld.
Before requesting support, please experiment a bit to reproduce and 
isolate the problem. When you do contact support, please be ready to 
provide the following...

Page 262  Frequently Asked Questions