Palmone Tungsten E Handheld Instructions

Software installation problems
281
I cannot install Palm Desktop 
software on my Mac computer.Try the following:
1.Disable any virus-scanning software on your computer.
2.Quit any open applications.
3.Make sure your computer has at least 50MB of disk space 
available.
4.Install the latest Macintosh software updates to your 
computer.
5.If you are upgrading from an older Palm handheld, or non-
Palm-branded handheld, remove any previous version(s) 
of Palm Desktop software using the Windows 
Add/Remove...

Appendix B Frequently Asked Questions
282
Operating problems
Problem Solution
I don’t see anything on my 
handheld’s screen.Try each of these in turn:
nPress an application button to ensure that your handheld is 
turned on.
nTap the Brightness icon   in the upper-right corner of the 
input area. If the Brightness dialog box appears, adjust the 
brightness by pressing and holding Up on the 5-way 
navigator for a few seconds. If this doesn’t work, press and 
hold Down on the navigator for a few seconds....

Tapping and writing problems
283
Tapping and writing problems
My handheld is not making 
any sounds.Check the System, Alarm, and Game Sound settings. 
See“Sounds & Alerts Preferences” in Chapter 16.
My handheld has frozen.  If a network connection was improperly terminated, your 
handheld may appear to be frozen for up to 30 seconds. If it is 
still frozen after 30 seconds, perform a soft reset. 
See“Resetting your handheld” in Appendix A. If your 
handheld continues to freeze after a soft reset, you may...

Appendix B Frequently Asked Questions
284
Application problems
Problem Solution
I tapped the Today button, but 
it does not show the correct 
date.Your handheld is not set to the current date. Make sure the Set 
Date box on the Date and Time Preferences screen displays the 
current date. See“Date & Time Preferences” in Chapter 16 for 
more information.
I know I entered some records, 
but they do not appear in the 
application.Try each of these in turn:
nCheck the Categories pick list (upper-right...

HotSync problems
285
HotSync problems
My vCard or vCal e-mail 
attachment isn’t forwarding 
correctly [continued].5.Click OK.
6.Start the e-mail client software and make sure it is 
configured as the default MAPI client. Consult the 
documentation for your desktop e-mail application for 
more information.
The current date and time are 
incorrect.The current date and time are tied to the Location setting. If 
you change the date and time without changing the Location 
setting, the current date and time...

Appendix B Frequently Asked Questions
286
I am using Outlook as my 
personal information manager 
(PIM), but I cannot do a 
HotSync operation.Try each of these in turn:
nClick HotSync Manager, and then select Custom. Check 
that the correct conduit is active.
nCheck that the correct conduit is installed. Reinstall 
HotSync Manager, and make sure that the correct conduit 
is selected.
nReinstall Palm Desktop software and select the option to 
synchronize with Microsoft Outlook.
I cannot launch HotSync...

HotSync problems
287
I can’t perform an infrared 
HotSync operation.Try each of these in turn:
nOn a computer running Windows 98, be sure that HotSync 
Manager is running, that Infrared is selected on the 
HotSync Manager menu. See“Conducting infrared 
HotSync operations” in Chapter 15 for details.
nOn a computer running Windows 2000/ME/XP, select IR 
in HotSync Manager. See“Preparing your computer for 
infrared communication” in Chapter 15 for details. 
nOn a Mac computer, make sure the infrared...

Appendix B Frequently Asked Questions
288
When I perform a HotSync 
operation, my information 
does not transfer to Palm 
Desktop software.Try each of these in turn:
nIf you have performed a HotSync operation successfully 
but you cannot find the data from your handheld on Palm 
Desktop software, check to see that you have the correct 
username selected for viewing data.
nOn a Windows computer, click HotSync Manager, and then 
select Custom. Check that all conduits are set to 
synchronize files.
nOn a...

Beaming problems
289
Beaming problems
E-mail problems
Problem Solution
I cannot beam data to another 
device with an IR port.Try each of these in turn:
nIf you are beaming to another Palm handheld, confirm that 
your handheld and the other handheld are between ten 
centimeters (approximately 4) and one meter 
(approximately 39) apart and that the path between the 
two handhelds is clear of obstacles. Beaming distance to 
other devices with an IR port may be different.
nMove your handheld closer to the...

Appendix B Frequently Asked Questions
290
E-mail is not being sent 
[continued].nConfigure ESMTP. Many services require authenticated 
access to use their SMTP servers, or ESMTP. 
– In the VersaMail application, press Function + Menu, 
and then select Mail Servers on the Options menu. 
– Tap Details.
– Tap the Options pick-list, and then select 
Advanced Outgoing.
– Select the My server requires authentication box.
– Enter your username and password.
– Tap OK, and then tap OK again.
nSelect another...