Palm Zire Handheld Instructions Manual

							HotSync problems
181
My handheld appears to freeze 
when I place it near my 
computer.Move your handheld away from the computer ’s infrared port.
When I tap the Favorite icon, 
nothing happens on the 
Palm Desktop software, and my 
handheld times out.
nMake a copy of your Palm folder. Uninstall, then reinstall 
Palm Desktop software.
nTurn on your handheld and tap the Home icon  . Tap the 
HotSync icon, then tap Local. 
When I perform a HotSync 
operation, my information does 
not transfer to Palm Desktop 
software.
nIf you have performed a HotSync operation successfully, 
but you cannot find the data from your handheld on 
Palm Desktop software, check to see that you have the 
correct username selected for viewing data.
nOn a Windows computer, click the HotSync Manager and 
choose Custom. Check that all conduits are set to 
synchronize files.
nOn a Mac, double-click the HotSync Manager icon. From 
the HotSync menu, select Conduit Settings. Select your 
username from the User pop-up menu, and check that the 
correct conduit is active. 
My handheld displays the 
message “Waiting for sender” 
when it’s near my computer ’s 
infrared port.
nYour computer ’s infrared port may be set to search 
automatically for the presence of other infrared devices. 
Consult the documentation for your operating system for 
information about turning off this option.
nIn some cases, simply moving your handheld away from 
the computer ’s infrared port solves the problem.
I want to synchronize my 
computer with more than one 
handheld.
nIf the computer running Palm Desktop software 
synchronizes with more than one handheld, each handheld 
must have a unique name. Assign a username to your 
handheld the first time you perform a HotSync operation.
nPlease be aware that synchronizing more than one 
handheld with the same username causes unpredictable 
results and, potentially, loss of your personal information. 
						

							Appendix B Frequently Asked Questions
182
Beaming problems
Password problems
Problem Solution
I cannot beam data to another 
device with an IR port.nIf you are beaming to another Palm handheld, confirm 
that your handheld and the other Palm OS handheld are 
between ten centimeters (approximately 4) and one 
meter (approximately 39) apart, and that the path 
between the two handhelds is clear of obstacles. Beaming 
distance to other devices with an IR port may be different.
nMove your handheld closer to the receiving device.
I cannot receive data from another 
device with an IR port.
nMake sure your handheld’s Beam Receive feature is set to 
On. See“Beam Receive” in Chapter 15 for more 
information.
When someone beams data to my 
handheld, I get a message telling 
me it is out of memory.
nYour handheld requires at least twice the amount of 
memory available as the data you are receiving. For 
example, if you are receiving a 30K application, you must 
have at least 60K free.
nPerform a soft reset. See“Performing a soft reset” in 
Appendix A for more information.
Problem Solution
I forgot the password, and my 
handheld is not locked.nFirst, use the password hint to try and remember the 
password. If this does not help, or if you do not have a 
password hint, you can use Security to delete the 
password, but your handheld deletes all entries marked 
as private. However, if you perform a HotSync operation 
before you delete the password the HotSync process backs 
up all entries, whether or not they are marked private. 
Then, you can follow these steps to restore your private 
entries:
1.Use the Palm Desktop software and cable or infrared 
communication to synchronize your data.
2.Tap Forgotten Password in Security to remove the 
password and delete all private records.
3.Perform a HotSync operation to synchronize your data 
and restore the private records by transferring them 
from your computer to your handheld. 
						

							Technical support
183
Technical support
If, after reviewing the sources listed at the beginning of this appendix, you cannot 
solve your problem, contact your regional technical support office by e-mail, 
phone, or fax. 
Before requesting support, please experiment a bit to reproduce and isolate the 
problem. When you do contact support, please be ready to provide the following 
information:
nThe version of the operating system you are using: Palm OS 4.1
nThe actual error message or state you are experiencing
nThe steps you take to reproduce the problem
nThe version of handheld software you are using and available memory
To find version and memory information:
1.Tap the Home icon  . 
2.Tap the Menu icon  . 
3.Tap App, and then tap Info.
4.Tap Version to see version numbers, and tap Size to see the amount of free 
memory in kilobytes. I forgot the password and my 
handheld is locked.
nFirst, use the password hint to try and remember the 
password. If this does not help, or if you do not have a 
password hint, you must perform a hard reset to continue 
using your handheld. See“Performing a hard reset” in 
Appendix A for more information. 
						

							Appendix B Frequently Asked Questions
184 
						

							185
APPENDIX C
Non-ASCII Characters for Login Scripts
The following information enables you to create custom login scripts that require 
non-ASCII characters. It is provided for advanced users who understand the use 
and requirements of such characters in a custom login script.
Use of ^char
You may use the caret ( ^ ) to transmit ASCII command characters. If you send 
^char, and the ASCII value of char is between @ and _, then the character is 
automatically translated to a single-byte value between 0 and 31. 
For example, ^M is converted to a carriage return. If char is a value between a and 
z, then the character sequence is translated to a single-byte value between 1 and 26. 
If char is any other value, then the character sequence is not subject to any special 
processing.
For example, the string “Joe^M” transmits Joe, followed by a carriage return.
Carriage return and line feed
You may include carriage return and line feed commands as part of the login script, 
when entered in the following format:
n Sends or receives a carriage return
n Sends or receives a line feed
For example, the string “waitfor Joe” waits to receive Joe followed by a 
carriage return and line feed from the remote computer before executing the next 
command in the script. 
						

							Appendix C Non-ASCII Characters for Login Scripts
186
Literal characters
The backslash (  ) character defines that the next character is transmitted as a literal 
character, and is not subject to any special processing ordinarily associated with 
that character. 
Examples:
n\^Includes a caret as part of the string
n\
						

							187
Product Regulatory and Safety Information
FCC Statement
This device complies with part 15 of the FCC rules. Operation is subject to the following two 
conditions: (1) This device may not cause harmful interference, and (2) this device must accept any 
interference received, including interference that may cause undesired operation.
NOTE
This equipment has been tested and found to comply with the limits for a Class B digital device, 
pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against 
harmful interference in a residential installation. This equipment generates, uses, and can radiate radio 
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful 
interference to radio communications. However, there is no guarantee that interference will not occur in a 
particular installation. If this equipment does cause harmful interference to radio or television reception, 
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the 
interference by one or more of the following measures:
nReorient or relocate the receiving antenna.
nIncrease the separation between the equipment and receiver.
nConnect the equipment into an outlet on a circuit different from that to which the receiver is connected.
nConsult the dealer or an experienced radio/TV technician for help.
The use of shielded I/O cables is required when connecting this equipment to any and all optional 
peripheral or host devices. Failure to do so may violate FCC rules.
CAUTION
Changes or modifications not covered in this manual must be approved in writing by the 
manufacturer’s Regulatory Engineering Department. Changes or modifications made without written 
approval may void the user ’s authority to operate this equipment.
Palm™ Zire™ Product Family
Tested to Comply 
With FCC Standards
FOR HOME OR OFFICE USEResponsible Party:
Palm, Inc. 
400 N. McCarthy Boulevard
Milpitas, California 95035
United States of America
(408) 878-9000 
						

							Product Regulatory and Safety Information
188
Canadian ICES-003 Statement
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing 
Equipment Regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du Réglement sur le matériel 
brouilleur du Canada.
CE Compliance Statement
This product was tested by Palm, Inc. and found to comply with all the requirements of the EMC 
Directive 89/336/EEC as amended.
Battery Warning
Do not mutilate, puncture, or dispose of batteries in fire. The batteries can burst or explode, releasing 
hazardous chemicals. Discard used batteries according to the manufacturer’s instructions and in 
accordance with your local regulations.
Va r n i n g 
Eksplosionsfara vid felaktigt batteribyte. Använd samma batterityp eller en ekvivalent typ som 
rekommenderas av apparattillverkaren. Kassera använt batteri enligt fabrikantens instruktion.
Advarsel! 
Lithiumbatteri—Eksplosionsfare ved fejlagtig håndtering. Udskiftning må kun ske med batteri af 
samme fabrikat og type. Levér det brugte batteri tilbage tilleverandøren.
Va r o i t u s 
Paristo voi räjähtää, jos se on virheellisesti asennettu. Vaihda paristo ainoastaan valmistajan 
suosittelemaan tyyppiin. Hävitä käytetty paristo valmistajan ohjeiden mukaisesti.
Advarsel 
Eksplosjonsfare ved feilaktig skifte av batteri. Benytt samme batteritype eller en tilsvarende type 
anbefait av apparatfabrikanten. Brukte batterier kasseres i henhold til fabrikantens instruksjoner.
Waarschuwing! 
Bij dit produkt zijn batterijen geleverd. Wanneer deze leeg zijn, moet u ze niet weggooien maar 
inleveren als KCA.
Uwaga 
						

							189
Index
A
ABA (Address Book archive file) 34
Accented characters
Graffiti writing 29
onscreen keyboard 23
Add-on applications 57–61
Address Book
*If Found Call* entry 65
adding custom fields 68
archive files (.aba) 34
business card for beaming 32
categorizing records 47
conduit for synchronizing 125
creating records 43, 64–65
deleting records 45
displaying category 67
displaying data in the Address list 66
e-mail addresses 66
finding records 51–52
fonts 55
menus 67
notes for records 54–55
opening 63
overview 63
private records 116
sorting records 53
Agenda (Date Book view) 88
Alarm
lists 56
preset 90
setting in Clock 74
setting in Date Book 82
setting in Note Pad 105
sound 75, 90, 150, 176
Alphabet
Graffiti writing 26
onscreen keyboard 14, 16
Application buttons 11, 37
for cycling through views 63, 78
reassigning 144Applications
Address Book 63
beaming 32–33
Calculator 69
categories 38–39
Clock 73
Date Book 77
Expense 91
font style 56
installing 57
Launcher 37–40
Memo Pad 99
Note Pad 103
opening 38
removing 60
security 109
setting preferences 42
size in kilobytes 183
To Do List 117
version of 183
viewing as icons 39
viewing as list 39
See also Add-on applications
Archive files
importing data from 34
for main applications 34
saving deleted records 45
saving purged records 46
Automatic fill, in Expense 98
Auto-off delay 149
Autotext. See Graffiti ShortCuts
B
Battery
conserving power 149
recharging 168
recycling 168
warning 188 
						

							Index
190
Beaming
information 32–34
location of IR port 12
pen stroke to activate 145
problems with 182
Bold font for text 55
Business card for beaming 32
Buttons preferences 144
C
Cable
connecting to computer 12
viewing data when connected 149
for local HotSync operations 139
Calculator
buttons explained 69–70
memory 70
opening 69
overview 69
recent calculations 69, 70
Calibration 15, 147, 176
Call Waiting, disabling 137, 154
Calling card, using in phone settings 155
Capital letters (Graffiti writing) 27
Caring for the handheld 167
Categories
application 38–39
assigning records to 46–47
beaming 32–33
creating 48
default 46
displaying 47, 67, 177
merging 49
renaming 49
using in Applications Launcher 38, 39
Chain calculations 70
Characters, Graffiti 24
Charging the handheld 12, 149, 168
Check boxes 14
Clearing Calculator entries 69
Clearing notes 44
Clock
alarm 74
alarm preferences 75
display options 75
menus 75
opening 73, 74
Combining categories 49Comma delimited files, importing data 
from 34
Command
buttons 14
equivalents (Graffiti writing) 41
toolbar 42
Command stroke 34, 41, 51
Compressing Day view 90
Computer keyboard, entering data with 18
Conduits
for connecting to PIMs 13
for modem HotSync operations 138
for synchronizing applications 178, 125–
126, 170, 171
for synchronizing applications, 
Mac 126–127
Conflicting events 89
Connecting
service templates 156
to server or ISP 155
Connection
preferences 150
selecting for network 152
Connector 12
Continuous events
deleting from Date Book 45
scheduling 83
Contrast control 14
Copying
notes into other applications 103
text 44
Country default setting 148
Creating
Address Book entries 64–65
categories 38–39, 48
currency symbols 95
custom fields in Address Book 68
Date Book events 78
Expense items 92
expense reports 96–97
memos 99
notes for records 54
records 43
Currencies and symbols, custom 95
Currency
default 95
defining 95
for Expense items 94
Current date 177