Palm Zire Handheld Instructions Manual

							Resetting your handheld
171
To restore your data from a Mac after a hard reset:
1.Double-click the HotSync Manager in the Palm folder.
2.From the HotSync menu, choose Conduit Settings.
3.From the Users pop-up menu, select the appropriate username.
4.Select an application from the list.
5.Click Conduit Settings.
6.Click Macintosh overwrites handheld.
NOTEChanging the HotSync setting from the default affects only the 
next 
HotSync operation. Thereafter, the HotSync Actions revert to their default 
settings. To use a new setting on an ongoing basis, click Make Default. 
Thereafter, whatever you selected as the default setting is used for HotSync 
operations.
7.Click OK.
8.Repeat steps 4 through 7 to change conduit settings for other applications.
9.Close the Conduit Settings window.
10 .Perform a HotSync operation. 
						

							Appendix A Maintaining Your Handheld
172 
						

							173
APPENDIX B
Frequently Asked Questions
If you encounter a problem with your handheld, do not call Technical Support 
until you have reviewed the following list of frequently asked questions, and you 
have also reviewed the following:
nThe README file located in the folder where you installed the
Palm™ Desktop software on your computer 
nThe Palm Desktop online Help
nThe Palm Desktop software for the Macintosh User’s Guide located in the 
Documentation folder in the Palm Desktop software folder
nThe “Palm Support Assistant” knowledgebase, accessible at www.palm.com 
under the Support section
nThe most recent Palm™ Zire™ handheld HelpNotes on your regional web site
If you are still having problems, contact Technical Support. For US and 
International telephone numbers, go to
 www.palm.com/support.
NOTEThousands of third-party add-on applications have been written for Palm OS® 
handhelds. Unfortunately, we are not able to support such a large number of third-
party applications. If you are having a problem with a third-party application, please 
contact the developer or publisher of that software. 
						

							Appendix B Frequently Asked Questions
174
Software installation problems
Problem Solution
The Palm Desktop Installer Menu 
did not appear when I inserted the 
CD-ROM into my Windows 
computer.1.Click the Start button.
2.Select Run from the Start menu.
3.Click Browse.
4.Locate your CD-ROM or DVD drive and double-click 
the autorun.exe file. 
I cannot install Palm Desktop 
software on my Windows 
computer.
1.Disable any virus scanning software on your computer.
2.Press CTRL-ALT-DELETE and end all tasks except Systray 
and Explorer.
NOTEIf a dialog box with buttons appears instead of a 
list of tasks, click the Task List button and then end all 
tasks except Systray and Explorer.
3.Make sure your computer has at least 50MB of disk space 
available.
4.Delete all temporary files.
5.Run ScanDisk on your computer.
6.Reinstall Palm Desktop software.
I cannot install Palm Desktop 
software on a Mac.
1.Disable any virus scanning software on your computer.
2.Quit any open applications.
3.Make sure your computer has at least 25MB of disk space 
available.
4.Reinstall Palm Desktop software. 
						

							Operating problems
175
Operating problems
Problem Solution
I don’t see anything on my 
handheld’s screen.nPress an application button to ensure your handheld is 
turned on.
nTap the Contrast icon   in the upper-right corner of the 
Graffiti
® writing area. If the Contrast dialog box appears, 
adjust the contrast by holding down the up scroll button 
for a few seconds. If this doesn’t work, hold the down 
scroll button for a few seconds.
nIf your handheld was exposed to cold, make sure it is at 
room temperature.
nMake sure the batteries are charged. Check the electric 
outlet you used to charge your handheld to make sure it 
is working.
nPerform a soft reset. If your handheld still doesn’t turn on, 
perform a hard reset. See“Resetting your handheld” in 
Appendix A for information on how to perform both a 
soft and hard reset.
IMPORTANTWith a hard reset, all records and entries stored 
in your handheld are erased. Never perform a hard reset 
unless a soft reset does not solve your problem. You can 
restore any data previously synchronized with your computer 
during the next HotSync
® operation. See“Performing a hard 
reset” in Appendix A for instructions on restoring your data.
I get a warning message telling me 
my handheld memory is full. nPurge records from Date Book and To Do List. This 
deletes To Do List items and past Date Book events from 
the memory of your handheld. See“Purging records” in 
Chapter 4. You may need to perform a HotSync operation 
to recover the memory.
nDelete unused memos and records. If necessary, you can 
save these records. See“Purging records” in Chapter 4.
nIf you have installed additional applications on your 
handheld, remove them to recover memory. 
See“Removing applications” in Chapter 4.
My handheld keeps turning itself 
off.Your handheld is designed to turn itself off after a period of 
inactivity. This period can be set at one, two, or three 
minutes. Check the Auto-off setting. See“General 
preferences” in Chapter 15. 
						

							Appendix B Frequently Asked Questions
176
Tapping and writing problems
My handheld is not making any 
sounds.Check the System, Alarm and Game Sound settings. 
See“General preferences” in Chapter 15.
My handheld has frozen.  Perform a soft reset. See“Resetting your handheld” in 
Appendix A.
Problem Solution
When I tap the buttons or screen 
icons, my handheld activates the 
wrong feature.Calibrate the screen. See“Digitizer preferences” in 
Chapter 15.
When I tap the Menu icon  , 
nothing happens.Not all applications or screens have menus. Try changing to 
a different application.
I can’t get my handheld to 
recognize my handwriting.
nFor your handheld to recognize handwriting input with 
the stylus, you need to use Graffiti writing. See“Using 
Graffiti writing to enter data” in Chapter 3.
nMake the Graffiti character strokes in the Graffiti writing 
area, not on the display part of the screen.
nWrite Graffiti strokes for letters in the left-hand side, and 
the strokes for numbers in the right-hand side of the 
Graffiti writing area.
nMake sure that Graffiti is not shifted into extended or 
punctuation modes. See“Using Graffiti writing to enter 
data” in Chapter 3.
nSee“Graffiti tips” in Chapter 3 for tips on increasing your 
accuracy when you write Graffiti characters. 
						

							Application problems
177
Application problems
Problem Solution
I tapped the Today button, but it 
does not show the correct date.Your handheld is not set to the current date. Make sure the 
Set Date box in the Date and Time Preferences screen 
displays the current date. See“Customizing your handheld” 
in Chapter 2 for more information.
I know I entered some records, but 
they do not appear in the 
application.
nCheck the Categories pick list (upper-right corner). 
Choose All to display all of the records for the application.
nCheck Security and confirm that Private Records is set to 
Show private records.
nIn To Do List, tap Show and see if Show Only Due Items 
is selected.
I am having problems listing 
memos the way I want to see 
them.
nIf you cannot manually arrange the order of the memos in 
the list screen, check the Memo Preferences setting. Make 
sure that Sort by is set to Manual.
nIf you choose to view your memos alphabetically on 
Palm Desktop software and then perform a HotSync 
operation, the memos on your handheld still appear in 
the order defined in the Memo Preferences setting. In 
other words, the sort settings you use with
Palm Desktop software are not transferred to your 
handheld.
I created an event in Date Book, 
but it doesn’t appear in the Week 
Vi e w.In the Week View, you cannot select overlapping events that 
have the same start time. If you have two or more events 
with the same start time, choose the Day View to see the 
overlapping events.
I entered the euro symbol, but 
after a HotSync operation it 
doesn’t appear in my 
Palm Desktop software.You must have fonts that include the euro symbol on your 
desktop computer. Check these web sites for additional 
information:
http://www.microsoft.com/windows/euro.asp
http://til.info.apple.com/techinfo.nsf/artnum/n22222 
						

							Appendix B Frequently Asked Questions
178
HotSync problems
Problem Solution
I cannot perform a HotSync 
operation; what should I check 
to make sure I am doing it 
correctly?nMake sure the USB cable is connected securely.
On a Windows computer, try the following:
nCheck the Windows system tray to make sure the
HotSync Manager is running. If it is not, open
Palm Desktop software.
nMake sure you selected Local USB from the
HotSync Manager menu.
On a Mac, try the following:
nMake sure HotSync Manager is enabled. If it is not, double-
click the HotSync Manager icon in the Palm folder and 
enable HotSync Manager on the HotSync Controls tab.
I performed a HotSync 
operation, but one of my 
applications did not 
synchronize.
nOn a Windows computer, click the HotSync Manager and 
select Custom. Check that the correct conduit is active. 
nOn a Mac, double-click the HotSync Manager icon. From 
the HotSync menu, select Conduit Settings. Select your 
username from the User pop-up menu, and check that the 
correct conduit is active. 
I am using Outlook as my PIM, 
but I cannot perform a HotSync 
operation.
nClick the HotSync Manager and select Custom. Check that 
the correct conduit is active.
nCheck that the correct conduit is installed. Reinstall the 
HotSync Manager and make sure the correct conduit is 
selected.
I cannot launch the HotSync 
Manager.
nBackup the Palm Desktop software, uninstall it, then 
reinstall it.
I tried to do a local HotSync 
operation, but it did not 
complete successfully.
nMake sure the USB cable is connected securely to your 
handheld.
nCheck the connection between the cable and the USB port 
on your computer.
nMake sure the username you selected in
Palm Desktop software matches the username assigned to 
your handheld.
nMake sure the date on your computer matches the date on 
your handheld. 
nRead the HotSync Log for the user account for which you 
are performing a HotSync operation. 
						

							HotSync problems
179
I tried to do a local HotSync 
operation, but it did not 
complete successfully.
(continued)On a Windows computer, try the following:
nMake sure HotSync Manager is running. If it is running, 
close it, and restart it. 
nMake sure you selected Local USB from the
HotSync Manager menu.
On a Mac, try the following:
nMake sure HotSync Manager is enabled on the HotSync 
Controls tab in the HotSync Software Setup window. 
I tried to do a remote (IR to 
phone) HotSync operation, but 
it did not complete successfully.Check the following on your computer:
nMake sure your computer is turned on and that it does not 
shut down automatically as part of an energy-saving 
feature.
nMake sure the modem connected to your computer is 
turned on and is connected to the outgoing phone line. 
nMake sure the modem is connected properly to your 
computer and is connected to the incoming phone line.
On a Windows computer, check the following:
nMake sure Modem is checked in the HotSync Manager 
menu.
nConfirm that the Setup String in the Setup dialog box 
configures your modem correctly. You may need to select a 
different Modem Type or enter a custom Setup String. Most 
modems have a Setup String that causes them to send initial 
connection sounds to a speaker. You can use these sounds 
to check the modem connection.
nConfirm that the Speed setting in the Setup dialog box 
works for your modem. If you have problems using the
As Fast As Possible option or a specific speed, try using a 
slower speed.
nMake sure you are not running another program, such as 
WinFax, CompuServe, or America Online that uses the 
serial port you selected in the Setup dialog box.
nMake sure your modem resets before you try again. (Turn 
off your modem, wait a minute, then turn it back on.)  
						

							Appendix B Frequently Asked Questions
180
I tried to do a remote (IR to 
phone) HotSync operation, but 
it did not complete successfully.
(continued)On a Mac, check the following:
nMake sure Modem is selected on the Connection Settings 
tab in the HotSync Software Setup window.
nYou may need to select a different Modem type on the 
Connection Settings tab. Most modems have a setup string 
that causes them to send initial connection sounds to a 
speaker. You can turn on the Modem Speaker option and 
use these sounds to check the modem connection.
nMake sure your modem resets before you try again. (Turn 
off your modem, wait a minute, then turn it back on.)
nMake sure the computer is not in sleep mode when you 
attempt a HotSync operation.
Check the following on your handheld:
nMake sure the dialing instruction dials the correct phone 
number. 
nIf the telephone line you are using has Call Waiting, make 
sure you selected the Disable call waiting option under 
Modem Sync Phone Setup on your handheld and entered 
the correct code.
nMake sure the telephone line you are using is not noisy, 
which can interrupt communications.
nCheck the batteries in your modem and replace them if 
necessary.
I can’t perform an IR HotSync 
operation.
nOn a Windows computer, be sure the HotSync Manager is 
running and the Serial Port for local operations is set to the 
simulated port for infrared communication. See“IR 
HotSync operations” in Chapter 14 for details.
nOn a Mac, open the HotSync Software Setup window and 
be sure HotSync Manager is enabled and that the IR Port 
Connection Setting is set to On. See“IR HotSync 
operations” in Chapter 14 for more information.
nOn your handheld, be sure the HotSync application is set to 
Local, with the option IR to PC/Handheld.
nBe sure the IR port of your handheld is aligned directly 
opposite to, and within a few inches of, the infrared device 
of your computer.
nIR HotSync operations do not work after you receive a low 
battery warning. Check the battery power of your 
handheld. Recharge the internal battery.