Palm Zire 71 Handheld Instructions Manual

HotSync problems
241
I tried to do a local HotSync 
operation, but it did not 
complete successfully 
(continued).On a Mac computer, try each step in turn:
nMake sure HotSync Manager is enabled on the HotSync 
Controls tab in the HotSync Software Setup window.
nIf you are using the optional serial cradle/cable, 
double-click the HotSync Manager icon in the Palm folder 
and then click the Connection Settings tab. Make sure the 
port selection matches the port where your HotSync 
cradle/cable is attached....

Appendix B Frequently Asked Questions
242
I tried to do a modem HotSync 
operation, but it did not 
complete successfully 
(continued).nConfirm that the Speed setting in the Setup dialog box 
works for your modem. If you have problems using the As 
Fast As Possible option or a specific speed, try using a 
slower speed.
nMake sure you are not running another program, such as 
WinFax, CompuServe, or America Online, that uses the 
serial port you selected in the Setup dialog box.
nMake sure your modem...

HotSync problems
243
I tried to do a modem HotSync 
operation, but it did not 
complete successfully 
(continued).nIf the telephone line you are using has Call Waiting, make 
sure you selected the Disable call waiting option under 
Modem Sync Phone Setup on your handheld and entered 
the correct code.
nMake sure the telephone line you are using is not noisy, 
which can interrupt communications.
nCheck the batteries in your modem, and replace them if 
necessary.
I can’t perform an IR HotSync...

Appendix B Frequently Asked Questions
244
When I press the HotSync 
button on the cradle/cable, 
nothing happens on Palm 
Desktop software, and my 
handheld times out.Try each of these in turn:
nMake a copy of your Palm folder. Uninstall and then 
reinstall Palm Desktop software.
nTurn on your handheld, and tap the Home icon  . Select 
the HotSync icon  , and then tap Local.
When I perform a HotSync 
operation, my information 
does not transfer to Palm 
Desktop software.Try each of these in turn:
nIf you...

Beaming problems
245
Beaming problems
Recharging problems
Problem Solution
I cannot beam data to another 
device with an IR port.Try each of these in turn:
nIf you are beaming to another Palm handheld, confirm that 
your handheld and the other handheld are between ten 
centimeters (approximately 4) and one meter 
(approximately 39) apart and that the path between the 
two handhelds is clear of obstacles. Beaming distance to 
other devices with an IR port may be different.
nMove your handheld closer to...

Appendix B Frequently Asked Questions
246
Password problems
Technical support
If, after reviewing the sources listed at the beginning of this appendix, you cannot 
solve your problem, go to 
www.palm.com/support/zire71 or send an e-mail to your 
regional Technical Support office. 
Before requesting support, please experiment a bit to reproduce and isolate the 
problem. When you do contact support, please provide the following information:
nThe name and version of the operating system you are using
nThe...

Technical support
247
To find version and memory information:
1.Tap the Home icon  . 
2.Tap the Menu icon  . 
3.Select Info from the App menu.
NOTEPalm works with developers of third-party add-on applications to 
ensure the compatibility of these applications with your new Palm handheld. 
Some third-party applications, however, may not have been upgraded to be 
compatible with your new Palm handheld. If you suspect that a third-party 
application is adversely affecting the operation of your handheld,...

Appendix B Frequently Asked Questions
248 

249
Product Regulatory Information
FCC Statement
This device complies with part 15 of the FCC rules. Operation is subject to the following two 
conditions: (1) This device may not cause harmful interference, and (2) this device must accept any 
interference received, including interference that may cause undesired operation.
NOTE
This equipment has been tested and found to comply with the limits for a Class B digital device, 
pursuant to Part 15 of the FCC rules. These limits are designed to provide...

Product Regulatory Information
250
Canadian ICES-003 Statement
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing 
Equipment Regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du Réglement sur le matériel 
brouilleur du Canada.
Battery Warning
Do not mutilate, puncture, or dispose of batteries in fire. The batteries can burst or explode, releasing 
hazardous chemicals. Discard used batteries according to the manufacturer’s instructions...