Palm Zire 71 Handheld Instructions Manual

Resetting your handheld
231
To restore your data from a Mac computer after a hard reset:
1.Double-click the HotSync Manager in the Palm folder.
2.From the HotSync menu, select Conduit Settings.
3.From the Users pop-up menu, select the appropriate user name.
4.Select an application from the list.
5.Click Conduit Settings.
6.Click Macintosh overwrites handheld for each conduit.
Changing the HotSync setting from the default affects only the next HotSync 
operation. Thereafter, the HotSync Actions revert to...

Appendix A Maintaining Your Handheld
232 

233
APPENDIX B
Frequently Asked Questions
If you encounter a problem with your handheld, do not call Technical Support 
until you have reviewed the frequently asked questions in this appendix and you 
have also reviewed the following:
nThe readme file located in the folder where you installed the Palm™ Desktop 
software on your Windows computer or on your installation CD for Mac users 
nThe Palm Desktop online Help
nThe Palm Desktop Software for the Macintosh User’s Guide, located in the 
Documentation...

Appendix B Frequently Asked Questions
234
Software installation problems
Problem Solution
The installation menu did not 
appear when I inserted the 
Desktop Software CD-ROM (or 
the Software Essentials 
CD-ROM) into my Windows 
computer.Try the following:
1.From the Windows desktop, click Start.
2.Select Run.
3.Click Browse.
4.Locate your CD-ROM drive and select the Autorun file. 
5.Click Open.
6.Click OK.
I cannot install Palm Desktop 
software on my Windows 
computer.Try the following:
1.Disable any...

Operating problems
235
Operating problems
Problem Solution
I don’t see anything on my 
handheld’s screen.Try each of these in turn:
nPress an application button to ensure that your handheld is 
turned on.
nTap the Brightness icon   in the upper-right corner of the 
Graffiti
® 2 writing area. If the Brightness dialog box 
appears, adjust the brightness by pressing and holding Up 
on the 5-way navigator for a few seconds. If this doesn’t 
work, press and hold Down on the navigator for a few 
seconds.
nIf...

Appendix B Frequently Asked Questions
236
Tapping and writing problems
My handheld keeps turning 
itself off.Your handheld is designed to turn itself off after a period of 
inactivity. This period can be set at 30 seconds or at one, two, 
or three minutes. Check the Auto-off after setting on the Power 
Preferences screen. See“Power Preferences” in Chapter 16.
My handheld is not making 
any sounds.Check the System, Alarm, and Game Sound settings. 
See“Sounds & Alerts Preferences” in Chapter 16.
My...

Application problems
237
Application problems
Problem Solution
I tapped the Today button, but 
it does not show the correct 
date.Your handheld is not set to the current date. Make sure the Set 
Date box on the Date and Time Preferences screen displays the 
current date. See“Date & Time Preferences” in Chapter 16 for 
more information.
I know I entered some records, 
but they do not appear in the 
application.Try each of these in turn:
nCheck the Categories pick list (upper-right corner). Select 
All to...

Appendix B Frequently Asked Questions
238
HotSync problems
My vCard or vCal e-mail 
attachment isn’t forwarding 
correctly (continued).5.Click OK.
6.Start the e-mail client software and make sure it is 
configured as the default MAPI client. Consult the 
documentation for your desktop e-mail application for 
more information.
The current date and time are 
incorrect.The current date and time are tied to the Location setting. If 
you change the date and time without changing the Location 
setting, the...

HotSync problems
239
I cannot perform a HotSync 
operation. What should I check 
to make sure I’m doing it 
correctly (continued)?On a Mac computer try these steps:
1.Make sure HotSync Manager is enabled. If it is not, 
double-click the HotSync Manager icon in the Palm folder 
and enable HotSync Manager on the HotSync Controls tab.
2.If you are using a USB cradle/cable, disconnect the 
cradle/cable from your computer, and then reconnect the 
cradle/cable and restart your computer.
3.If you are using the...

Appendix B Frequently Asked Questions
240
I tried to do a local HotSync 
operation, but it did not 
complete successfully.Try each of these in turn:
nMake sure your handheld is seated in the cradle/cable 
correctly.
nCheck the connection between the HotSync cradle/cable 
and the USB or serial port on your computer.
nMake sure the user name you selected in Palm Desktop 
software matches the user name assigned to your 
handheld.
nMake sure the date on your computer matches the date on 
your handheld....