Palm Tungsten W PDA Phone Instructions

HotSync problems
387
I tried to perform a local 
HotSync operation, but it did 
not complete successfully.nMake sure your handheld is seated in the cradle correctly.
nCheck the connection between the HotSync cradle and the 
USB or serial port on your computer.
nMake sure the username you selected in Palm Desktop 
software matches the username assigned to your handheld.
nMake sure the date on your computer matches the date on 
your handheld. 
nRead the HotSync Log for the user account for which you 
are...

Appendix B Frequently Asked Questions
388
I tried to perform a modem 
HotSync operation, but it did 
not complete successfully.Check the following on your computer:
nMake sure your computer is turned on and that it does not 
shut down automatically as part of an energy-saving 
feature.
nMake sure the modem connected to your computer is 
turned on and is connected to the outgoing phone line. 
nMake sure the modem you are using with your handheld 
has an on-off switch. Your handheld cannot “wake up” a...

HotSync problems
389
I tried to perform a modem 
HotSync operation, but it did 
not complete successfully. 
(continued)nMake sure you are not running another program, such as 
America Online, fax or telephony software, or AppleTalk 
networking, that uses the serial port you selected in the 
Serial Port Settings tab.
nMake sure your modem resets before you try again. (Turn 
off your modem, wait a minute, and then turn it back on.)
Check the following on your handheld:
nConfirm that the telephone cable is...

Appendix B Frequently Asked Questions
390
When I press the HotSync 
button on the cradle, nothing 
happens on Palm Desktop 
software and my handheld 
times out.nMake a copy of your Palm folder. Uninstall, and then 
reinstall, Palm Desktop software.
nTurn on your handheld and press the Home  . Tap the 
HotSync icon, and then tap Local.
When I perform a HotSync 
operation, my information does 
not transfer to Palm Desktop 
software.
nIf you perform a HotSync operation for more than one 
device, make sure...

Beaming problems
391
Beaming problems
Recharging problems
Problem Solution
I cannot beam data to another 
device with an IR port.nIf you are beaming to another Palm handheld, confirm that 
your handheld and the other handheld are between ten 
centimeters (approximately 4) and one meter 
(approximately 39) apart, and that the path between the 
two handhelds is clear of obstacles. Beaming distance to 
other devices with an IR port may be different.
nMove your handheld closer to the receiving device.
When...

Appendix B Frequently Asked Questions
392
Password problems
Technical support
If, after reviewing the sources listed at the beginning of this appendix, you cannot 
solve your problem, contact your regional technical support office by e-mail, 
phone, or fax. 
Before requesting support, please experiment a bit to reproduce and isolate the 
problem. When you do contact support, please be ready to provide the following 
information:
nThe name and version of the operating system you are using
nThe actual...

Technical support
393
To find your handheld version and memory information:
1.Press the Home  .
2.Press Command Stroke   + L.
Alternately, press Function   + Menu  , and then select Info on the App 
Menu.
NOTEThousands of third-party add-on applications have been written for 
Palm OS handhelds. Unfortunately, we are not able to support such a large 
number of third-party applications. 
If you are having a problem with a third-
party application, please contact the developer or publisher of that...

Appendix B Frequently Asked Questions
394 

395
Product Regulatory and Safety Information
FCC Statement
This device complies with part 15 of the FCC rules. Operation is subject to the following two 
conditions: (1) This device may not cause harmful interference, and (2) this device must accept any 
interference received, including interference that may cause undesired operation.
NOTE
This equipment has been tested and found to comply with the limits for a Class B digital device, 
pursuant to Part 15 of the FCC rules. These limits are designed to...

Product Regulatory and Safety Information
396
Industry Canada
The term IC: before the certification/registration number only signifies that the Industry Canada 
technical specifications were met.
Battery Warning
Do not mutilate, puncture, or dispose of batteries in fire. The batteries can burst or explode, releasing 
hazardous chemicals.
Va r n i n g 
Eksplosionsfara vid felaktigt batteribyte. Använd samma batterityp eller en ekvivalent typ som 
rekommenderas av apparattillverkaren. Kassera använt...