Palm Tungsten W PDA Phone Instructions

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APPENDIX B
Frequently Asked Questions
If you encounter a problem with your handheld, do not call technical support until 
you have reviewed the following list of frequently asked questions and you have 
also reviewed the following:
nThis handbook
nThe Getting Started that came with your handheld
nThe README file located in the folder where you installed the Palm™ Desktop 
software on your Windows computer or on your installation CD for Macintosh 
users 
nThe Palm Desktop online Help
nThe Palm Desktop...

Appendix B Frequently Asked Questions
378
Software installation problems
Problem Solution
The Palm Desktop Installer 
Menu did not appear when I 
inserted the CD-ROM into my 
Windows computer.1.Click the Start button.
2.Choose Run from the Start menu.
3.Click Browse.
4.Locate your CD-ROM drive and select the autorun.exe file. 
5.Click Open.
6.Click OK.
I cannot install Palm Desktop 
software on my Windows 
computer.Try the following:
1.Disable any virus scanning software on your computer.
2.Press...

Operating problems
379
Operating problems
Problem Solution
I don’t see anything on my 
handheld’s screen.Try each of these in turn:
nPress an application button to ensure your handheld is 
turned on.
nPress Function   + Brightness  . If the Brightness dialog 
box appears, adjust the brightness by holding down the up 
scroll button for a few seconds. If this doesn’t work, hold the 
down scroll button for a few seconds.
nIf your handheld was exposed to cold, make sure it is at 
room temperature.
nRecharge...

Appendix B Frequently Asked Questions
380
Tapping and writing problems
My handheld keeps turning 
itself off.Your handheld is designed to turn itself off after a period of 
inactivity. This period can be set at one, two, or three minutes. 
Check the Auto-off setting. See“Auto-off delay” in Chapter 21.
My handheld is not making any 
sounds.Check the System, Alarm, and Game Sound settings. 
See“System, alarm, and game sounds” in Chapter 21.
My handheld’s indicator light is 
not blinking when alarms...

Wireless problems
381
Wireless problems
Problem Solution
The signal strength is weak. You can monitor the transmission signal strength using the 
Signal Strength bar graph. Monitor the signal strength while 
you try the following solutions:
nMove away from your original location, five to ten feet in 
any direction.
nIf you’re indoors, stand near a window, or move outdoors.
nOpen metal blinds on windows.
nIf you’re in an underground parking lot or other space 
below street level, move to a location above...

Appendix B Frequently Asked Questions
382
I can’t access a web page or a 
web clipping application.nMake sure the mobile radio is on and within range by 
verifying that the indicator light is flashing green. 
See“Using the indicator light” in Chapter 2.
nTry to access the home page of your wireless carrier by 
pressing the Wireless button.
– If you can access the home page, network service is 
available. It may be that the web page or the web clipping 
server currently is not accessible. Try again...

Wireless problems
383
Palm WAP Browser problems
I am having a problem 
establishing a network 
connection. (continued)nAdd a DNS number.
If your wireless service provider or dial-in server requires a 
DNS number and you did not enter that information in the 
Network Preferences screen, it will appear that you 
successfully logged into your network. When you try to use 
an application or look up information, however, the 
connection fails. If this occurs, try adding a DNS number. 
Ask your wireless...

Appendix B Frequently Asked Questions
384
SMS problems
Palm Mobile problems
Application problems
Problem Solution
I cannot connect to my 
SMS center.You may need to enter the SMS center telephone number in 
the SMS Preferences Details dialog box. To find this number, 
check your mobile phone options screen or your wireless 
service provider ’s web site. See“Setting preferences” in 
Chapter 15 for details.
Problem Solution
I connect to my wireless service 
provider, but the number 
doesn’t work.nBe sure...

Application problems
385
I am having problems listing 
memos the way I want to see 
them.nIf you cannot manually arrange the order of the memos in 
the list screen, check the Memo Preferences setting. Make 
sure that Sort by is set to Manual.
nIf you choose to view your memos alphabetically on Palm 
Desktop software and then perform a HotSync operation, 
the memos on your handheld still appear in the order 
defined in the Memo Preferences setting. In other words, the 
sort settings you use with Palm...

Appendix B Frequently Asked Questions
386
HotSync problems
Problem Solution
I cannot perform a HotSync 
operation; what should I check 
to make sure I am doing it 
correctly?Make sure the HotSync cradle is connected securely.
On a Windows computer try these steps:
nCheck the Windows system tray to make sure the HotSync 
Manager is running. If it is not, open Palm Desktop 
software.
nMake sure you selected Local USB or Local Serial, as 
appropriate, from the HotSync Manager menu.
nIf you are using the...