OKI C9650hdn User Manual

							C9650 User’s Guide> 91
3.Carefully remove any jammed paper.
4.Close the Inverter left side cover.
5.Move the Finisher back into position and connect it to the 
Inverter.
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							C9650 User’s Guide> 92
6.Operate the Inverter lever (3) and separate the Inverter from 
the printer.
7.Open the right side door (4) of the Inverter.
3
4
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							C9650 User’s Guide> 93
8.Remove any jammed paper.
9.Close the right side door.
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							C9650 User’s Guide> 94
10.Move the Finisher and Inverter back into position and connect 
to the printer.
AVOIDING PAPER JAMS
The following table summarizes possible causes of paper jams and 
suggests ways of avoiding them.
POSSIBLE CAUSESUGGESTED REMEDY
The printer is not level. Place the printer on a steady, level surface.
Your print media is too light or 
too heavy.Use appropriate media.
Your print media is damp or 
charged with static electricity.Use media that has been stored in 
appropriate temperature and humidity 
conditions.
Your print media is creased or 
curled.Use appropriate media. Decurled media can 
be used.
Your print media sheets are 
not aligned with each other.Remove the sheets, jog them into alignment 
and reload them.
Your print media is not aligned 
properly in the paper tray.Adjust the paper stop and paper guides of 
the tray, or the manual feed guide on the MP 
Tray to align the media properly.
Your envelopes to be printed 
are not oriented properly.Adjust the orientation as required.
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							C9650 User’s Guide> 95
DEALING WITH UNSATISFACTORY PRINTING
Your printer feed roller is dirty. Wipe the roller with a cloth moistened with 
water.
Your printer feed rollers are 
wearing out.Replace the feed rollers.
The media weight or type 
have been wrongly set.Select the correct printer menu settings for 
[Media Weight] and [Media Type].
SYMPTOMS POSSIBLE CAUSESSTEPS TO TAKE
Vertical white lines 
can be seen on the 
printed page.The LED head is dirty.  Wipe the LED head with a 
LED lens cleaner or with a 
soft cloth. 
The toner is low.  Replace the toner cartridge. 
Foreign materials may 
be present in the image 
drum. Replace the image drum 
cartridge. 
Light-shielding film of 
the image drum 
cartridge is dirty. Wipe the film with a LED 
lens cleaner or with a soft 
cloth. 
Printed images are 
fading vertically.The LED head is dirty.  Wipe the LED head with a 
LED lens cleaner or with a 
soft cloth. 
The toner is low.  Replace the toner cartridge. 
The paper is not 
suitable for the printer. Use recommended paper. 
POSSIBLE CAUSESUGGESTED REMEDY
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							C9650 User’s Guide> 96 Printing is light.  The toner cartridge is 
not properly seated. Reinstall the toner 
cartridge. 
The toner is low.  Replace the toner cartridge. 
The paper is moist.  Use paper stored in proper 
temperature and humidity 
conditions. 
The paper is not 
suitable for the printer. Use recommended paper. 
Thickness and type of 
paper are inappropriate. Set a proper value for 
[Media Weight] and [Media 
Type] in the menu setup, or 
set one value thicker for 
[Media Weight]. 
Recycled paper is being 
used. Set one value thicker for 
[Media Weight] in the menu 
setup. 
Partially faded 
images. White 
spots and lines 
appear in solid 
printing. Paper is moist or dry.  Use paper stored in proper 
temperature and humidity 
conditions. 
Vertical lines 
appear.The image drum 
cartridge is damaged. Replace the image drum 
cartridge. 
The toner is low.  Replace the toner cartridge. 
Horizontal Lines 
and spots appear 
periodically. When the interval is 
about 94mm (4in), the 
image drum (the green 
tube) is damaged or 
dirty. Wipe it lightly with a soft 
cloth. Replace the image 
drum cartridge when it is 
damaged. 
When the interval is 
about 42mm (1.5in), 
there may be foreign 
particles in the image 
drum cartridge. Open/close the top cover, 
and print again.
When the interval is 
about 87mm (3.5in), 
the fuser unit is 
damaged. Replace the fuser unit. 
The image drum 
cartridge has been 
exposed to light. Replace the image drum 
cartridge if the problem is 
not resolved. 
SYMPTOMS POSSIBLE CAUSESSTEPS TO TAKE
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							C9650 User’s Guide> 97
STAPLE JAMS – FINISHER (OPTIONAL ACCESSORY)
CHECK FINISHER, STAPLE JAM
When the display indicates a staple jam has occurred, clear the jam 
as follows:
1.Open the Finisher front cover.
White area of paper 
is lightly stained. Paper contains static.  Use paper stored in proper 
temperature and humidity 
conditions. 
Too thick paper is used.  Use thinner paper. 
The toner is low.  Replace the toner cartridge. 
Periphery of the 
letters is smudged. The LED head is dirty.  Wipe the head with LED lens 
cleaner or with a soft cloth. 
Toner comes off 
when it is rubbed. The thickness and type 
of the paper are 
incorrectly set. Set the correct value of 
[Media Type] and [Media 
Weight] in the menu setup 
or set one value thicker for 
[Media Weight]. 
Recycled paper is used. Set one value thicker for 
[Media Weight] in the menu 
setup. 
Glossiness is not 
uniform. The thickness and type 
of the paper are 
incorrectly set. Set the correct value of 
[Media Type] and [Media 
Weight] in the menu setup 
or set one value lighter for 
[Media Weight]. 
SYMPTOMS POSSIBLE CAUSESSTEPS TO TAKE
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							C9650 User’s Guide> 98
2.Turn the knob in the direction indicated until the colored 
indicator appears.
3.Remove any paper that awaits stapling in the paper ejection 
area.
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							C9650 User’s Guide> 99
4.Pull out the staple unit.
5.Turn the knob in the direction indicated to move the stapler 
to the front.
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							C9650 User’s Guide> 100
6.Grip both sides of the staple cartridge, pull it up and remove 
it.
7.Raise the staple cartridge gate.
8.Remove all staples that are emerging from the staple case.
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