OKI C8800dn User Manual

							
C8800 User’s Guide121
Part Numbers
Toner
Black . . . . . . . . . . . . . . . . . . . . . . . . 43487736 
Cyan . . . . . . . . . . . . . . . . . . . . . . . . 43487735 
Magenta  . . . . . . . . . . . . . . . . . . . . . 43487734 
Yellow . . . . . . . . . . . . . . . . . . . . . . . 43487733 
Image Drum
Black . . . . . . . . . . . . . . . . . . . . . . . . 43449025 
Cyan . . . . . . . . . . . . . . . . . . . . . . . . 43449026 
Magenta  . . . . . . . . . . . . . . . . . . . . . 43449027 
Yellow . . . . . . . . . . . . . . . . . . . . . . . 43449028 
Fuser
120 V  . . . . . . . . . . . . . . . . . . . . . . . 43529404 
230 V  . . . . . . . . . . . . . . . . . . . . . . . 43529409 
Belt
Belt . . . . . . . . . . . . . . . . . . . . . . . . . 43449704 
Rollers
Roller Set Tray1  . . . . . . . . . . . . . . . . 43651504
Roller Set Tray2  . . . . . . . . . . . . . . . . 43651704
Roller Set MPT  . . . . . . . . . . . . . . . . . 43651804
Options
Additional Memory (RAM) 256 MB . . . . 70051601
Additional Memory (RAM) 512 MB . . . . 70051701
Duplex Unit  . . . . . . . . . . . . . . . . . . . 43226004
Hard Disk Drive  . . . . . . . . . . . . . . . . 70054201
Second Paper Tray  . . . . . . . . . . . . . . 43231806
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C8800 User’s Guide122
Specifications
     
Item Specification
Dimensions 19.09 W x 21.89 D x 13.58 H 
(485 mm W x 556 mm D x 345 mm H) 
Net Weight 88 lbs. (40 Kg) 
Print speeds • 26 pages per minute (ppm) color     • 32 ppm monochrome
•For Transparencies : 9 ppm color, 10 ppm monochrome
Resolution 600 dpi or 600 x 1200 dpi
Emulation PCL5e, IBM PPR II XL, Epson FX, PS3 
Environmental Temperature 
• Operating: 50 to 90°F (10 to 32°C)
• Storage (packed up): -14 to 110°F (-10 to 43 °C)
• Power Off: 32 to 110°F (0 to 43°C)
Relative Humidity  
• Operating: 20 to 80% RH
• Storage (packed up): 10 to 90% RH
• Power Off:  10 to 90% RH
Electrical 110-127 volts, 60 Hz (±2 Hz) 220-240 volts, 50 Hz (±2 Hz)
Power Consumption:
• Operating, Typical: 490 watts
• Max.: 1200 watts
• Power Save Mode: 17 watts
Auto Features Auto registration Auto density adjustment
Auto consumable counter reset
Memory 256 MB standard, upgradable to 512 MB or 768MB  See “Additional Memory (RAM)” on page 117 .
Paper capacity 
(20-lb. [75 g/m²] 
paper) Tray 1
: 300 sheets
Optional Tray 2 : 530 sheets
Multi-Purpose Tray : 100 sheets
Paper weight 
Range Tray 1
: 17 to 32 lb. (64 to 120 g/m²)
Optional Tray 2 : 17 to 47 lb. (64 to 176 g/m²)
Multi-Purpose Tray : 17 to 53 lb.  (64 to 200 g/m²)
Duplex :  17 to 28 lb.  (64 to 105 g/m²)
Paper output Top Exit (Face Down Stacker):
250 sheets 21-lb. 80 g/m² paper
Rear Exit  (Face Up Stacker): 
100 sheets 21-lb.  80 g/m²
Printer life 600,000 pages or 5 years, whichever comes first
Duty cycle Maximum: 75,000 pages per month at 5% coverage 
(equivalent to an average business letter)
Average : 6,000 pages per month
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C8800 User’s Guide123
Toner life Approximately 6,000 pages at 5% coverage
Image drum life 20,000 pages at 3 pages per job
Belt life 60,000 letter-size pages
Fuser life 60,000 letter-size pages
Item Specification
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C8800 User’s Guide124
Troubleshooting
General Inform ation _____________________
This section provides information to help you deal with 
problems that may arise when using the printer.
Troubleshooting is divided into the following sections:
•“Display Panel Messages” see page 125   
• “Paper Jams” see page 128   
• “Print Quality Problems” see page 142   
• “USB Problems” see page 146   
• “Application error” see page 148   
• “General Protection Fault” see page 148   
• “Paper Size Change Request” see page 149   
• “Printer does not go online” see page 149   
• “Printer makes a strange noise” see page 149   
• “Printer takes a long time to start printing” see 
page 150   
• “Printing cancels” see page 150   
• “Printing does not start” see page 151    
• “Printing is slow” see page 151   
• “Cleaning Page” see page 152   
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C8800 User’s Guide125
Display Panel  Messages___________________
        
Message Meaning What to Do
* TONER SENSOR ERROR Flashes across the 
second line of the 
display: the indicated 
color toner (*) is 
missing from the 
printer.Open the top cover and 
make sure the indicated 
toner is there and 
properly seated in the 
printer: C = Cyan, Y = 
Yellow, M = Magenta, K = 
Black.
ADD MORE MEMORY
420: MEMORY OVERFLOW The document size is 
too large for the 
printer’s memory.Reduce the size of the 
document. If this happens 
frequently, install 
additional memory (
See 
“Additional Memory 
(RAM)” on page 117 ).
CANCELLING JOB
(JAM) The setting for Jam 
Recovery in the menu 
has been changed to 
off and a paper jam has 
occurred. Any 
unprinted data is being 
deleted.Clear the jam and resend 
the missing pages of the 
print job.
CHECK BELT
330: BELT MISSING The belt unit is not 
properly installed.
Open the top cover and 
lift out the black (K) and 
Yellow (Y) image drums, 
placing them on a 
flat 
surface. Check to be sure 
that the belt unit latches 
are fully in the latched 
position.
 
Then, reinstall the image 
drums.
See “Replace the Belt 
Unit” on page 82 .  
CHECK FUSER
320: FUSER MISSING The fuser unit is not 
properly installed.
Open the top cover and 
check to be sure that the 
fuser unit is properly 
seated in the printer and 
that the lock levers are 
pushed all the way toward 
the back of the printer.  
See “Replace the Fuser” 
on page 79
.  
CHECK MP TRAY
390: PAPER JAM Paper has jammed 
while exiting the MP 
Tr a y.Clear the jam.  
See “Jam 
390” on page 139 .
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C8800 User’s Guide126
CLOSE COVER
316: DUPLEX COVER OPEN The duplex cover is 
open or not properly 
latched.Close the duplex cover.
See “Duplex Printing” on 
page 256
.   
CLOSE COVER
nnn: COVER OPEN Either the top cover or 
the front cover is open.
Be sure both the top cover 
and the front cover are 
firmly closed.
INSTALL PAPER CASSETTE
430: TRAY 1 MISSING Tray 1 is not installed in 
the printer.
Install the missing tray.
INSTALL PAPER CASSETTE
440: TRAY 1 OPEN Tray 1 is not properly 
installed in the printer.
Make sure the tray is 
pushed fully into the 
printer.
LOAD mmm AND PRESS ONLINE 
SWITCH
490: MP TRAY EMPTY Print job from MP Tray 
has been received and 
the MP Tray is empty.
Load the requested media 
(mmm) in the MP Tray 
and press ON-LINE.
LOAD mmm
nnn: tttt EMPTY A print job has been 
received and the 
indicated paper tray is 
empty.Load mmm media in the 
indicated (tttt) tray.
LOAD mmm/ppp AND PRESS 
ONLINE SWITCH
nnn: tttt MEDIA MISMATCH The media type in the 
indicated tray (tttt) 
does not match that 
specified in the print 
job being processed.Load the appropriate 
media in the tray and 
press ON-LINE.
LOAD mmm/ppp AND PRESS 
ONLINE SWITCH
nnn: tttt SIZE MISMATCH The media size (mmm) 
and/or type (ppp) 
loaded in the indicated 
tray (tttt) does not 
match that specified in 
the print job being 
processed.Load the appropriate 
media in the tray and 
press ON-LINE.
OPEN DUPLEX COVER
nnn: PAPER JAM Paper has jammed 
entering or exiting the 
duplexer.Clear the jam.  See 
page 130
 and page 131 .
OPEN FRONT COVER
nnn: PAPER JAM Paper jam. Clear the jam.  See 
page 133 and page 140  
OPEN TOP COVER
nnn: PAPER JAM Paper jam. Clear the jam.  See 
page 137 and page 134 .
ORDER xxx Appears on the second  line of the display to 
indicate that 
consumable xxx (e.g., 
belt, fuser, toner, image 
drum)  is nearing end 
of life.Make sure you have a 
replacement unit on hand.
POWER ON/OFF
300: NETWORK ERROR An error has occurred 
involving the network.
Shut the printer off, then 
turn it back on. If the 
message still appears, 
check with your network 
administrator.
PRESS ONLINE SW
INVALID DATA The printer has 
received invalid data.
Press ON-LINE. Reprocess 
and resend the print job.
Message Meaning What to Do
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C8800 User’s Guide127
REPLACE TONER
nnn: * TONER EMPTY The indicated toner 
needs replacement.
Replace the indicated 
toner: 
410: Y = Yellow
411 M = Magenta
412: C = Cyan
413: K = Black
REPLACE yyyy
nnn: yyyy LIFE The indicated 
component is nearing 
end of life and should 
be replaced.Replace the indicated 
component: YYYY = Fuser, 
Belt, C Drum,  Y Drum, M 
Drum, K Drum.
tttt EMPTY Appears on the second  line of the display to 
indicate that ttt tray 
has run out of media.Load media in tray tttt.
xxx LIFE Appears on the second  line of the display to 
indicate that 
consumable xxx (e.g., 
belt, fuser, image 
drum)  will need to be 
replaced soon.Replace the indicated 
item.
YYYY
nnn: FATAL ERROR An error has occurred 
which requires service. 
YYYY = the general 
cause. nnn = error 
number.Try turning off the printer 
then turning it back on. If 
this does not remedy the 
problem, write down the 
message including the 
error number “nnn,” then 
call your authorized Oki 
Data Service Dealer for 
service.
Note
: If you see a series 
of octets containing 
letters and numbers 
scrolling across the 
display, be sure to write 
these down also and 
report them to the Service 
Dealer.
Message Meaning What to Do
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C8800 User’s Guide128
Paper Jams ____________________________
General Information
Jams can occur due to paper misfeeding from a paper tray or 
at any point along the paper path.
When a jam occurs, the printer immediately stops.  The control 
panel displays an error message.  This message tells you 
where the first sheet is jammed. 
All jammed sheets must be remo ved in order to restore the 
printer to normal operation.
Once you clear a jam and close the cover, you may see a new 
jam message indicating anothe r jammed sheet which must be 
cleared. This is especially likely  if you are printing a multi-page 
document or multiple copies of a single document.
Once all jams have been cl eared, the printer should 
automatically try to reprint any pages lost due to paper jams.  
If it doesn’t, check the Jam Recovery setting in the System 
Configuration Menu.  It must be set to ON.   See “Changing 
Settings” on page 86 . 
• If paper jams are frequent:   see page 129  
• Jam is cleared, but printer does not print:   see page 129 
• Jam 370:  see page 130   
• Jam 371:  see page 131   
• Jam 372:  see page 133   
• Jam 373:  see page 130   
• Jam 380:  see page 133   
• Jam 381:  see page 134   
• Jam 382:  see page 137   
• Jam 383:  see page 130   
• Jam 390:  see page 139   
• Jam 391:  see page 140   
• Jam 392:  see page 140   
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C8800 User’s Guide129
If paper jams are frequent
•More than one sheet feeds at a time.
• Paper curls.
• Paper feeds at an angle.
Jam is cleared, but pr inter does not print.
Possible cause Remedy
The printer is not 
horizontal. Place the printer on a stable, level surface.
The paper is too thin. Use the correct type of paper.   See “Paper (Print 
Media)” on page 11 .  
The paper is moist or 
affected by static. Store paper within specifie
d temperature and humidity 
levels.   See “Specifications” on page 122 .
The paper is creased or 
wrinkled. Remove the creased 
/ wrinkled paper from the feed tray.
The paper is not aligned 
correctly. Adjust tray or manual feed guides.
Paper doesn’t feed. Correct paper feed selection in the Properties Setup tab  in the printer driver.
Possible cause Remedy
The top cover has not 
remained open until all 
paper jams have been 
cleared.Removing a paper jam is not sufficient:
Raise and 
gently lower the top cover,  especially if the 
paper jam has been removed from behind the front 
cover.
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C8800 User’s Guide130
Jam 370, 373 and 383
OPEN DUPLEX COVER
nnn: PAPER JAM
nnn = 370, 373, 383
   
Jams 3a.eps  
1. Press the duplex cover release (a).  Open the duplexer 
cover (b).
2. Remove any jammed sheets.
3. Close the duplex  unit cover.
a
b
b
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