OKI C7350DTN User Manual

C7350/7550 User’s Guide: Troubleshooting   •  511
Paper Jams
Clearing 
  
Paper jams are indicated by an error message on the display. 
Paper jams are cleared as follows:
1.Open the top cover of the printer.
  open top cover.eps 
NOTE
Do not close the top cover completely (until it latches) 
during this process. 
If the top cover is closed too soon, the paper jam error 
does not clear.
To minimize possible damage to the drums due to 
exposure to light, lower the top cover when appropriate, 
but do not...

C7350/7550 User’s Guide: Troubleshooting   •  512
Paper Jams
Clearing 
Check the paper tray
2.Pull out the paper tray.  
a.Remove any jammed paper from the printer.
b.Gently push the paper tray back in.
  paper tray removal.eps 
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C7350/7550 User’s Guide: Troubleshooting   •  513
Paper Jams
Clearing 
Check behind the front cover
3.Open the front cover.
a.Remove any jammed paper.
b.Close the front cover.
  front cover open.eps 
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C7350/7550 User’s Guide: Troubleshooting   •  514
Paper Jams
Clearing 
Check the transfer belt
 
4.Remove all four image drums as one unit in their cradle. 
Place the cradle on a flat surface.  This prevents damage to the 
shiny green surface on the bottom of the drums.
a.Carefully remove any jammed paper from the transfer belt 
and top paper exit.
b.Replace all four image drums as one unit into the printer.
 image drum set remove.eps  
CAUTION!
• Never expose image drums to light for more than 5...

C7350/7550 User’s Guide: Troubleshooting   •  515
Paper Jams
Clearing 
Check behind the rear cover
5.Open the rear cover.
a.Remove any jammed paper.
b.Close the rear cover.
  remove paper rear cover.eps  
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C7350/7550 User’s Guide: Troubleshooting   •  516
Paper Jams
Clearing 
Check the fuser unit
 
a.If necessary, lift out the toner/drum cradle to access the 
jammed page.
 
WARNING!
The fuser unit is very hot after printing. Always use 
the handle when lifting it.     
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C7350/7550 User’s Guide: Troubleshooting   •  517
b.Release the fuser roller lock levers at either end of the fuser 
and slowly remove the jammed paper.
c.Re-lock the levers at either end of the fuser.
  hot.tif and c71_56bw.jpg 
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C7350/7550 User’s Guide: Troubleshooting   •  518
Paper Jams
Clearing 
Check the paper separator
a.Release and lift the separator (1).
  1f/tif and c93_31bw.jpg and  c93_30bw.jpg  
b.Remove any jammed paper from the printer.
 zpaper jam 6.eps 
c.Replace the separator.
 c93_32bw.jpg  
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C7350/7550 User’s Guide: Troubleshooting   •  519
Paper Jams
Check the duplex unit
a.Open the front cover.
b.Slide out the duplex unit.
 front cover open.eps and  remove duplex unit.eps  
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C7350/7550 User’s Guide: Troubleshooting   •  520
c.Open the duplex top cover and remove any jammed paper.
d.Close the duplex top cover and slide the duplex unit back into 
the printer.
e.Close the front cover.
  remove paper from duplex.eps  
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