OKI C530dn User Manual

							121 – C330/C530 Troubleshooting
(d)Position the transfer belt drive gear (1) toward the left rear 
of the printer and lower the belt back into the printer. 
(e)Push the lock levers toward the back of the printer. 
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							122 – C330/C530 Troubleshooting
7.Align the pegs on the sides of the image drum with the slots 
in the sides of the printer and place the image drum and 
toner cartridges back into the printer.
8.Lower the top cover but do not press down to latch it closed 
yet. This will protect the drums from excessive exposure to 
room lighting while you check the remaining areas for 
jammed sheets. 
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							123 – C330/C530 Troubleshooting
9.If it is not already open, open the rear exit tray. 
• Pull out any sheets found in this area.
• If the sheet is low down in this area and difficult to 
remove, it is probably still gripped by the fuser. In this 
case raise the top cover, reach around and press down 
on the fuser pressure release lever
 (d).
d
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							124 – C330/C530 Troubleshooting
10.If you are not using the rear exit tray, close it once any paper 
has been removed from this area.
11.Pull out the paper tray and remove any jammed paper. 
Ensure that all paper is stacked properly, is undamaged, and 
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							125 – C330/C530 Troubleshooting
that the paper guides are properly positioned against the 
edges of the paper stack. Replace the tray.
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							126 – C330/C530 Troubleshooting
12.Finally, close the top cover and press down firmly so that the 
cover latches closed.
When the jam has been cleared, if Jam Recovery is set to ON in 
the Sys Config Menu, the printer will attempt to reprint any pages 
lost due to paper jams.
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							127 – C330/C530 Troubleshooting
Troubleshooting Print Problems_________
Symptoms  Possible causes Steps to take
Vertical white 
lines can be 
seen on the 
printed page.The LED head is dirty. Open the top cover and wipe 
the LED heads with a soft, 
lint-free cloth (see page 
 103).
The toner is low. Open the top cover and tap 
the cartridge a few times to 
evenly distribute any 
remaining toner. If symptoms 
persist, replace the toner 
cartridge (see page  78).
Foreign materials may 
be present in the image 
drum.Replace the image drum 
cartridge (see page  84).
Light-shielding film of 
the image drum 
cartridge is dirty.Open the top cover and wipe 
the LED heads with a soft, 
lint-free cloth (see page 
 103).
Printed 
images are 
fading 
vertically.The LED head is dirty. Open the top cover and wipe 
the LED heads with a soft, 
lint-free cloth (see page 
 103).
The toner is low. Open the top cover and tap 
the cartridge a few times to 
evenly distribute any 
remaining toner. If symptoms 
persist, replace the toner 
cartridge (see page  78).
The paper is not suitable 
for the printer unit.Use recommended paper 
(see page ).
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							128 – C330/C530 Troubleshooting
Printing is 
light.The toner cartridge is 
not properly seated.Reinstall the toner cartridge 
(see page  78).
The toner is low. Open the top cover and tap 
the cartridge a few times to 
evenly distribute any 
remaining toner. If symptoms 
persist, replace the toner 
cartridge (see page  78).
The paper is moist. Use paper stored in proper 
temperature and humidity 
conditions.
The paper is not suitable 
for the printer unit.Use recommended paper 
(see page 14).
Thickness and type of 
paper are inappropriate.Set the correct value of 
media type and media weight 
in the Media menu or set one 
value thicker for media 
weight (see page ).
Recycled paper is being 
used.Set one value thicker for 
media weight in the Media 
menu.
Partially faded 
images. 
White spots 
and lines 
appear in 
solid printing.Paper is moist or dry. Use paper stored in proper 
temperature and humidity 
conditions.
Vertical lines 
appear.The image drum 
cartridge is damaged.Replace the image drum 
cartridge (see page  84).
The toner is low. Open the top cover and tap 
the cartridge a few times to 
evenly distribute any 
remaining toner. If symptoms 
persist, replace the toner 
cartridge (see page  78).
Symptoms  Possible causes Steps to take
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							129 – C330/C530 Troubleshooting
Horizontal 
Lines and 
spots appear 
periodically.When the interval is 
about 4 inches (94  
mm), the image drum 
(the green tube) is 
damaged or dirty.Wipe it lightly with a soft 
cloth. Replace the image 
drum cartridge when it is 
damaged (see page 84).
When the interval is 
about 1.2 in (30 mm), 
there may be foreign 
particles in the image 
drum cartridge.Open/close the image drum 
cartridge see page 84), and 
print again.
When the interval is 
about 3.4 inches (86mm 
(86 mm), the fuser unit 
is damaged.Replace the fuser unit (see 
page 99).
The image drum 
cartridge has been 
exposed to light.Replace the image drum 
cartridge if the problem is not 
resolved (see page 84)).
White area of 
paper is 
lightly 
stained.Paper contains static. Use paper stored in proper 
temperature and humidity 
conditions.
Too thick paper is used. Use thinner paper.
The toner is low. Open the top cover and tap 
the cartridge a few times to 
evenly distribute any 
remaining toner. If symptoms 
persist, replace the toner 
cartridge ( see page 99).
Periphery of 
the letters is 
smudged.The LED head is dirty. Wipe the LED head with a 
soft, lint-free cloth (see 
page 103).
Toner comes 
off when it is 
rubbed.The thickness and type 
of the paper are 
incorrectly set.Set the correct value of 
media type and media weight 
in the Media menu or set one 
value lighter for media 
weight (see page 14).
Recycled paper is used. Set one value thicker for 
media weight in the Media 
menu (see page 14).
Symptoms  Possible causes Steps to take
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							130 – C330/C530 Troubleshooting
Glossiness is 
not uniform.The thickness and type 
of the paper are 
incorrectly set.Set the correct value of 
media type and media weight 
in the Media menu or set one 
value lighter for media 
weight.
Symptoms  Possible causes Steps to take
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