Northern Telecom Flash Reference Guide

							P0908431 01 Flash Reference Guide
Glossary
Note: The Automated Attendant (AA) is not available on the Flash 
Voice Mail Light system.
Administration
The tasks involved in maintaining the Flash Mailboxes, greetings and 
set up configuration.
Alternate Greeting
A greeting recorded for a Personal Mailbox and played on exceptional 
occasions such as absence, illness, or vacation.
Analog Terminal Adapter
A Norstar product that allows for the connection of an analog device, 
such as a single-line telephone or a facsimile machine, to a Norstar 
KSU.
Attendant sign On/Off
The task performed by a company receptionist or Designated Operator 
that indicates to Flash when an Operator is available to answer calls.
Automated Attendant
The Flash answering service that answers incoming calls with a 
Company Greeting, plays a list of Flash Options to a caller, and 
performs call routing functions in response to a caller’s dialpad selec-
tions.
Broadcast Message
A message that can only be sent by the System Coordinator. This type 
of message is played in all initialized Personal Mailboxes and plays 
immediately after the mailbox is opened. It is automatically deleted after 
the mailbox owner listens to the message. 
						

							Glossary - 2   
Flash Reference Guide P0908431 01
Business Status
A Flash setting that tells Flash whether a company is open or closed for 
business. Business Status is not available on the Flash Voice Mail Light 
system.
Class of Service
A predetermined number designation that specifies the Flash Options 
for a mailbox.
Company Directory
An internal voice list that contains the names of users with initialized 
mailboxes designated to appear in the Company Directory.
Conventions
The way certain information has been described. For example, using 
underlined text to represent second-line display prompt information.
Default
The parameters preset within the Flash module.
Designated Operator
An individual in a company who has been assigned to answer the 
Flash Operator Request option.
Display
A one-line or two-line screen on a Norstar telephone that shows Flash 
commands and options.
Display buttons
The three buttons that appear on a Norstar two-line display. When 
pressed, these buttons select the specified Flash Option.
Display options
The choices available to a user that appear on the Norstar two-line 
display. Options appearing on the display can be selected using the 
display or dialpad buttons. 
						

							Glossary - 3
P0908431 01 Flash Reference Guide
Enter more digits
While assigning the destination telephone number for Off-premise 
Message Notification, entering a Pause recognizes dial tone, then 
entering Û allows the user to enter more digits.
Envelope information
A date and time stamp that appears on all messages left in a mailbox. 
When the message has been left by another mailbox owner, envelope 
information includes the message sender’s name.
Directory Number
A two- to seven-digit number used to reach a designated telephone.
Feature Code
A unique three-digit code used to access Flash features and options.
General Delivery Mailbox
One of the two Special Mailboxes used to collect messages for individ-
uals in a company who have not been assigned a Personal Mailbox.
Greetings
There are three types of Flash Greetings: Company Greetings, 
Personal Mailbox Greetings and Information Greetings. Company 
Greetings are played by the Automated Attendant to incoming callers. 
Personal Mailbox Greetings are played to callers who want to leave a 
message in the selected mailbox. Information Mailbox Greetings are 
played to describe goods or services available to callers.
Group Lists
A collection of mailbox numbers assigned to a special group number by 
Flash. When a message is sent to a Group List, all mailboxes contained 
in the list receive the same message.
Guest Mailbox
A mailbox assigned to a user who does not have an extension.
Information Mailbox
A mailbox that provides a caller with a message describing goods or 
services available from your company. 
						

							Glossary - 4   
Flash Reference Guide P0908431 01
Initialize mailbox
Preparing a mailbox to receive messages, which includes changing a 
mailbox default password and recording a Company Directory name.
Leave Message
The Flash Feature Code used to leave messages in Flash Mailboxes.
M7100 telephone
The Norstar model M7100 telephone that has a single-line display, and 
one programmable button without an indicator.
M7208 telephone
The Norstar model M7208 telephone that has a single-line display, and 
eight programmable buttons with indicators.
M7310 telephone
The Norstar model M7310 telephone that has a two-line display with 
three display buttons, ten programmable buttons with indicators, and 12 
dual programmable buttons without indicators.
M7324 telephone
The Norstar model M7324 telephone that has a two-line display with 
three display buttons, and 24 programmable buttons with indicators.
Mailbox
A storage place for messages on the Flash system.
Mailbox number length
The number of digits allowed in a mailbox number. The mailbox number 
length ranges from two to seven digits.
Mailbox Overrides
The two Mailbox Overrides are optional parameters in addition to the 
Class of Service Values. The Mailbox Overrides are: Include in 
Company Directory and Message Waiting Notification. 
						

							Glossary - 5
P0908431 01 Flash Reference Guide
Message Delivery options
Message sending options stamped onto a message. There are four 
Message Delivery Options: Normal, Certified, Urgent, and Private. A 
Message Delivery Option can be assigned to a message after it has 
been recorded.
Message Waiting Notification
A display prompt that informs a mailbox owner when a message has 
been left in a mailbox. This Flash feature is a Mailbox Override.
Off-premise Message Notification
The Flash feature that forwards calls to an internal company telephone 
number, or to a specified external telephone number, or pager. This 
feature is a part of the Class of Service.
Operator Status
The Flash indicator that determines if a company’s receptionist or 
Designated Operator is available.
Option
A Flash choice that is given to a user through voice or display prompts.
Password
A four- to eight-digit number that is entered on the key dialpad. A pass-
word is used to open mailboxes or perform configuration tasks.
Pause
Pause is used when setting up pager notification. Each pause entered 
is automatically four seconds. For voice pagers, pauses are entered 
after the pager number to delay the start of the Flash voice prompt that 
activates the pager. For alphanumeric pagers, pauses are entered after 
the pager number and before the digits that appear on the pager 
display.
Personal Mailboxes
Mailboxes assigned to users as a place to store messages.
Primary Greeting
The main greeting played in a Personal Mailbox. 
						

							Glossary - 6   
Flash Reference Guide P0908431 01
Programmable memory buttons
Buttons on the Norstar one-line and two-line display telephones that 
can store Feature Codes and numbers.
Recognize dial tone
After accepting the Off-premise Message Notification destination tele-
phone number, entering  Ý  adds a D to the digit string. The Norstar 
system uses this to recognize dial tone when an access code is 
required.
Resetting passwords
A System Coordinator task that changes a mailbox password from its 
current setting back to the Flash default setting 0000 (four zeros).
Special Mailboxes
The two mailboxes used by the System Coordinator and designated 
Flash Operator. The two Special Mailboxes are: System Coordinator 
and General Delivery.
System Coordinator
The person responsible for configuring, updating, and maintaining the 
Flash system.
System Coordinator Mailbox
One of the two Special Mailboxes used by the System Coordinator for 
sending Broadcast Messages. This is the System Coordinator’s 
Personal Mailbox.
Tone dial telephone
A push button telephone that emits DTMF tones.
Voice prompts
The prerecorded voice instructions played when accessing the different 
Flash features and options. 
						

							P0908431 01 Flash Reference Guide
Index
A
Administration, mailbox
Changing Company Directory, 
4-18
Options, 4-18
Alternate greeting
Introduction, 4-5
Tips, 6-2
Analog Terminal Adapter (ATA), 2-
12
Automated Attendant (AA)
Introduction, 2-7
Transferring to, 4-10
Troubleshooting, 7-1
B
Broadcast Messages, 5-8
C
Changing passwords, 4-21
Choosing a greeting, 4-9
Command line, 2-13
Company Directory
Changing name, 4-18
Introduction, 2-8
Options for changing name, 4-
18
Recording options, 4-19
Tips, 7-2
Using option, 5-4
Conventions
Angled brackets, 1-2
Buttons, 1-2
Display command line, 1-2
Display key options, 1-2
Copy message, option, 4-14
D
Default values, Special Mailboxes, 
A-1
Dialpad, Norstar, 2-11
Directory name, 4-18
DTMF, A-2
DTMF tone commands, A-2
E
Ending Flash sessions, 2-16
Entering characters, 2-13
Etiquette, telephone, 6-1
Exiting Flash, 2-16
F
Feature Codes, 2-3
Default, 2-3
Descriptions, 2-5
Flash Directory Number, 2-5
Interrupt, 2-6
Leave Message, 2-5
Open Mailbox, 2-5
Operator Status, 2-5
Transfer, 2-6
Determining, 2-4
Programming, 2-15
Flash
Introduction, 2-2
Flash Directory Number, 2-5
Flash mailbox
Transferring caller, 5-7
Forward message, 4-14
G
Greeting
Options 
						

							ii - Index
Flash Reference Guide P0908431 01
Choose, 4-20
Greeting Options
Record, 4-20
Greeting Tips, 6-2
Greetings, 4-20
Alternate, 4-5
Personal, 4-4
Personalized, 4-5
Primary, 4-4
Recording, 4-6
Selecting, 4-9, 4-21
Selection options
Alternate, 4-21
Choose, 4-21
Primary, 4-21
Star, 4-21
Greetings, recording, 4-7
Group List, 5-8
Group Message
Group List, 5-8
I
Information Mailbox, 3-1
Content, 3-2
Example, 3-1
Recording greetings, 3-2
Using, 3-1
Interrupt Feature Code, 2-6
Interrupting voice prompt, 2-14
L
Leave Message feature, 2-5, 5-1
Assigning delivery options, 5-3
Company Directory option, 5-4
Opening mailbox, 5-7
Options, 5-6
Using, 5-2
Using Norstar telephone, 5-5
Listening to messages, 4-10, 4-11
Options
, 4-12
Backup, 4-11
Continue, 4-11Copy, 4-11
End of Message, 4-11
Envelope, 4-12
Erase, 4-12
Forward, 4-11
Next, 4-11
Pause, 4-11
Previous, 4-11
Replay, 4-11
Reply, 4-12
Save Message, 4-12
Volume Control, 4-12
Listening to saved message, 4-10
M
Mailbox Administration, option, 4-10
Mailboxes
About, 2-8
Administration, 4-10, 4-18
Changing password, 4-21
Copy option, 4-14
Information, 2-10, 3-1
Initializing, 4-2
Opening, 5-7
Options, 4-10
Personal, 2-10, 4-1
Personalizing, 4-2
Reply options, 4-15
Rules, 2-10
Special, 2-9
Troubleshooting, 7-3
Memory buttons
Programming, 2-15
Message
Calling sender, 4-15, 4-16
Message Delivery options, 4-17
Assigning, 5-3
Certified, 5-3
Normal, 5-3
Private, 5-3
Urgent, 5-3
Message options, 4-11 
						

							Index - iii
P0908431 01 Flash Reference Guide
Continue, 4-11
End of Message, 4-11
Envelope, 4-12
Erase, 4-12
Pause, 4-11
Reply, 4-12
Save Message, 4-12
Volume control, 4-12
Message reply options, 4-15
Message, recording, 4-17
Options, 4-17
Messages
Broadcast, 5-8
Group Message, 5-8
Troubleshooting, 7-3
types, 5-7
N
Norstar dialpad, 2-11
Norstar display, using, 2-13
Single-line, 2-11
Two-line, 2-11
Norstar telephone, leaving a mes-
sage from, 5-5
O
Off-premise Message Notification, 
4-23
Assigning, 4-28
Changing destination, 4-29
Setting Up, 4-23
Troubleshooting, 7-3
OK, option, 4-20
Open Mailbox Feature Code, 2-5
Operator, option, 4-10
Options, mailbox, 4-10
Options, reply
Accept, 4-16
Delivery, 4-16
Message Delivery, 4-16
Play, 4-16
Retry, 4-16
Send, 4-16Overview, Flash, 2-2
P
Password
Changing, 4-21
Forgotten, 7-2
Options, 4-22
Personal Greetings, 4-4
Alternate, 4-5
Personalized, 4-5
Primary, 4-4
Selecting, 4-9
Personal Mailbox
Guest, 2-10
Initializing, 4-2
Personal Greetings, 4-4
Personalizing, 4-2
User, 2-10
Play, option, 4-20
Prerequisites, for using guide, 1-3
Primary Greeting
Tips, 6-2
Primary Mailbox Greetings, 4-4
Programming, Memory buttons, 2-
15
Q
Quitting Flash, 2-16
R
Recording message, option, 4-10
Recording, greetings, 4-6
Information Mailbox, 3-2
Recording, message, 4-17
Delivery options, 4-17
Recording, message options
Accept, 4-17
Delivery, 4-17
Play, 4-17
Quit, 4-17
Retry, 4-17
Send, 4-17
Recording, personalized greetings,  
						

							iv - Index
Flash Reference Guide P0908431 01
4-7
Reply options, 4-15
Retry, option, 4-20
S
Selecting greetings, 4-21
Special Mailboxes
Default values, A-1
General Delivery, 2-9
System Coordinator, 2-9
Symbols, 1-2
T
Timeout, 7-3
Transfer
To a mailbox, 5-7
Transfer Feature Code, 2-6
Troubleshooting, 7-1
Automated Attendant (AA), 7-1
Forwarding calls, 7-1
LOG prompts, 7-2
Mailbox problems, 7-2
Messages, 7-3
Off-premise Message Notifica-
tion, 7-3
Password, 7-2
Prompt language, 7-3
V
Voice prompts, 2-14
Interrupting, 2-14
Volume, 4-12