Northern Telecom Flash Reference Guide

							 
Learning about Flash    
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P0908431 01 Flash Reference Guide 
• When a Norstar single-line display is being used, press   
¥ 
  to 
reach the  
 
Log: 
 display prompt.
• Change the password on a regular basis.
• Do not disclose your password.
A mailbox must be initialized before it can be used.
 
Using the Norstar dialpad 
The buttons on the dialpad act as both numbers and letters. Each 
button represents a number and also represents letters of the alphabet. 
When you enter a name using the Company Directory Option, you need 
only press the button associated with the letters of the name once. You 
do not need to enter a comma. For example, if you are looking for the 
last name Partridge, you would press:  
à Û à ¡ 
When you are using the Company Directory to look for a mailbox owner, 
enter one to three of the first letters in the last name and press  
 
£ 
  or 
enter the first four letters of the last name. If Flash cannot find the name, 
press  
 
RETRY
 
  or   
¥ 
 
 To view all names in the Directory, press   
£ 
  Then 
press  
 
NEXT
 
  or   
Ú 
  until you find the mailbox owner you are looking for.
 
Using Flash with a two-line display 
The Norstar two-line display on M7310 and M7324 telephones provides 
information about options and commands available when you are using 
Flash.
The display can provide up to three display button options at a time. In 
some instances, you must wait for the voice prompt to play the other 
available options. In those instances when options are played by the 
voice prompt and the corresponding button does not appear on the 
display, you must select the option using the numbers on the dialpad. 
						

							 
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The Norstar two-line display is shown in Figure 2.1. 
Figure 2.1 – Norstar two-line display 
Using Flash with a single-line display 
The Norstar M7100 and M7208 telephones with a single-line display 
can be used for most Flash sessions. If you are using a Norstar tele-
phone with a single-line display, the display shows only the 
Flash command.
All Configuration tasks, such as setting up a Group List, require you to 
use an M7310 or M7324 two-line display telephone.
All options are given immediately by the Flash voice prompts and your 
options are selected using the dialpad only. When you become familiar 
with the Flash Options, you will not need to wait for the voice prompt to 
complete the option list, but can interrupt the voice prompt and make 
your selection immediately. 
Using Flash with an Analog Terminal Adapter 
A single-line, tone dial telephone connected to a Norstar KSU through 
an Analog Terminal Adapter (ATA) can be used for most Flash 
sessions. However, you cannot use a single-line telephone attached to 
an ATA for Flash System Administration tasks.
There is no Message Waiting Notification capability when you are using 
an ATA.
Although the single-line telephone does not have a feature button, you 
can access Flash features.
To access Flash features, such as Leave Message or Open Mailbox, 
call Flash and follow the voice prompts. The Flash DN is determined by 
Pswd:
OTHR RETRY OKDisplay command line
Display button options
Display buttons 
						

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P0908431 01 Flash Reference Guide
using Feature 985 on a Norstar telephone.
If you have an Enhanced ATA, you can also press:
û
 ¥ á ¡ Ú  to open your mailbox,
or 
û
 ¥ á ¡ â  to leave a message, 
and follow the voice prompts.
Note: When a caller uses Flash from a rotary dial telephone, Flash 
transfers the caller to your company receptionist or Designated Oper-
ator. If a receptionist or Designated Operator is not available to answer 
the call, the caller is transferred to the General Delivery Mailbox.
Entering characters into the command line
The command line of the Norstar display shows 16 characters at a time. 
There are several situations when the prompt and the information to be 
entered combined total fewer than 16 characters, and you can see both 
the command and the information you entered. The prompt remains on 
the display when fewer than ten characters are entered. The maximum 
number of characters you can enter is 16. 
For example:
There are situations when the command line prompt will disappear. This 
happens when the display shows the command line prompt:
For instance, when the display shows:
When you begin to enter the last name, the command line prompt 
disappears. For example, if you were entering the name Chatterton, you 
press the dialpad button for C, and the display drops the  Name:  
command and changes to show: 
						

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After you have entered the entire name, the display shows:
The display does not show the command line prompt.
About the Flash voice prompts
Each command shown on the Norstar display is accompanied by a 
voice prompt. On a Norstar two-line display telephone, the voice prompt 
plays after a five second delay. When you do not select an option, 
Flash ends the session. On a Norstar single-line display telephone, the 
voice prompt plays immediately. When you do not select an option 
within an additional four seconds, the voice prompt replays the options 
before Flash ends the session.
Flash voice prompts provide the same options as the display button 
options, and additional options not appearing on the display. When the 
voice prompt plays the available options, it only provides the dialpad 
number buttons that invoke the options.
When the voice prompt announces a display option with a corre-
sponding dialpad button, you can use the display button or the number 
on the dialpad. Either button invokes the selected option.
Interrupting a voice prompt
Voice prompts can be interrupted by selecting an option on the display 
or dialpad. A voice prompt can also be stopped by pressing £
  You 
cannot interrupt a prompt that is informing you of an error.
When a Norstar single-line or two-line display telephone is being used, 
pressing ¥ returns the display to the previous display prompt. 
						

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Programming a memory button
Norstar enables you to program each Flash Feature Code to a single 
memory button. When programmed, the Flash Feature Codes are 
easily accessed using a single button on your Norstar telephone.
Table 2.2 shows the most frequently used Flash Feature Codes.
Table 2.3 – Frequently used Feature Codes
To program a memory button:
1. Press  Ä
 ¥ Ü
The display shows:
and changes to show:
2. Select a programmable button.
3. Press  Ä
4. Enter the Flash Feature Code number. For example, 980.
The display shows:
5. Label the button with the Feature Code description, using the 
paper labels provided with your Norstar telephone.
Repeat steps 1 through 5 for each Flash Feature Code you want to 
program.
Leave Message Feature 980
Open Mailbox Feature 981
Operator Status Feature 982
Determine the Flash
Directory Number Feature 985
Transfer Feature 986
Interrupt Feature 987 
						

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Exiting from Flash
You can exit Flash by:
• replacing the handset
• pressing an alternate line key
• pressing  ¨
• pressing  QUIT
  when the option appears on the display
Note: When you press  Ä  the Flash session will end in two to 
three seconds, except when you are transferring a caller to a mailbox. 
						

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3
Information Mailboxes
Introduction
This section describes the Information Mailboxes, how to use them, and 
the tasks you need to perform to maintain them.
Information Mailboxes are set up by the System Coordinator and main-
tained by the user. The Automated Attendant Voice Prompt provides a 
caller with single-digit options to access Information Mailboxes.
Note: Information Mailboxes are different from CCR Information 
Mailboxes. CCR Information Mailboxes are set up and maintained by 
the System Coordinator. Callers must use the CCR Tree to access a 
CCR Information Mailbox. For more information about Information 
Mailboxes, ask your System Coordinator.
The Automated Attendant (AA) and Custom Call Routing (CCR) are not 
available on the Flash Voice Mail Light system. 
Using Information Mailboxes
Information Mailboxes provide messages and announcements to 
callers. Information Mailboxes can be used to:
• announce sales
• provide product lists
• announce special events
For example:
“On Your Toes Dance Studio proudly presents an extravaganza of 
dance. The entertainment begins at 8:00 p.m. on the fourth of July. 
Toddlers tap is in the White Room. Folk dance is in the Green Room. 
Classical ballet is in the Pink Room. Contemporary jazz is in the Blue 
Room. The Studio and Recital Rooms are located at 222 Main Street.” 
						

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When you use the Information Mailbox feature, you must ensure the 
mailboxes are accessible to callers.
Important: You must make Information Mailboxes easy for a caller to 
find. You can do this by using your company Operator or the Flash 
Company Greetings. For details, ask your System Coordinator.
If you are using a Flash system with bilingual capability, the 
Information Mailbox Greeting must be recorded in both languages.
Where to begin
Before you record your Information Mailbox Greeting, you must deter-
mine what the greeting is to include. When preparing your greeting, be 
sure to include important times and dates. Write the greeting out and 
practice reading it aloud. When you are confident the greeting includes 
everything you want it to, record the greeting.
Recording the Information Mailbox Greeting
The Information Mailbox Greeting can be recorded or changed when-
ever you need to update the recording.
To record your Information Mailbox Greeting:
1. Press  Ä
 á ¡ Ú
The display shows:
2. Press  OTHR
The display shows:
Note: To display the  Log: prompt from a single-line display tele-
phone, press  ¥  at the  Pswd:  prompt.
3. Enter  
Note: For your Information Mailbox number and password combi-
nation, ask your System Coordinator. 
						

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4. Press  OK  or  £
The display shows:
5. Press  REC  or  Ú
The display shows:
6. At the tone, record the Primary Information Mailbox Greeting.
Note: For information about pause and continue while recording a 
greeting, refer to Section 5: Leaving a message from a Norstar 
telephone.
7. Press  OK
  or  £  to end the recording.
The display shows:
Note: To listen to your greeting before accepting it, press  PLAY   T o  
record your greeting again, press  RETRY
8. Press  OK  or  £  to accept the recording.
The display shows:
Note: To record an Alternate Information Mailbox Greeting, press  
NEXT
   or  Ü  and follow the instructions that appear on the display.
To end this Flash session, press  ¨ 
						

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