Northern Telecom Flash Reference Guide

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P0908431 01 Flash Reference Guide
Selecting a greeting
When selecting which greeting is going to play, you can press:
ÛChoose  This option allows you to record or choose which 
greeting will play.
ÚPrimary  This option tells Flash to play your Primary Greeting 
to all callers.
ÛAlternate  This option tells Flash to play your Alternate 
Greeting to all callers.
Note: If you choose a greeting that has not yet been recorded, 
you are automatically transferred back to the Greeting Options 
Menu to record your greeting.
¥Star  This option returns you to the Greeting Options Menu.
QUIT
Quit  This option returns you to the Mailbox Administration 
menu.
Changing your mailbox password
Your password was created when you first initialized your mailbox. Your 
mailbox password can be changed at any time. Keep your password in 
a safe place, and avoid giving it to your colleagues. When determining 
what your password will be, remember, a password must be between 
four and eight digits long. A password cannot start with zero (0).
Your mailbox password is used to keep your voice messages private 
and confidential. If someone else knows your password, they can 
access your mailbox and listen to or delete your messages. They may 
also be able to access your Norstar system and use it fraudulently or 
disrupt service.
We recommend you change your mailbox password on a regular basis, 
for example, every 30 days. By changing your password regularly, you 
decrease the chance that someone will discover your password and 
gain access to your system.
To change your password:
1. Press Ä
 á ¡ Ú
The display shows: 
						

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Flash Reference Guide P0908431 01
2. Enter  
3. Press  OK
  or  £
4. Press  ADMIN
  or  ¡
The display shows:
5. Press  PSWD  or  Ý
6. Enter  
7. Press  OK
  or  £  to end your password.
The display shows:
8. Press  YES  or  £  to accept your new password.
While you are entering your new password, you can:
¥Retry  This option erases what you have entered so far and 
starts password entry over again.
£OK  Select this option to tell Flash you have finished entering 
your new password.
When you have finished entering your new password, you are given 
three options:
£Yes  Selecting this option tells Flash you are satisfied with the 
new password. The new password is installed and you are 
returned to the Mailbox Administration menu.
NO
No  This option erases the password you just entered and 
starts password entry over again. This option is not available 
on a Norstar single-line display telephone.
¥Quit  This option erases the password you just entered and 
returns you to the Mailbox Administration menu. Your pass-
word is not changed.
To end this Flash session, press  ¨ 
						

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P0908431 01 Flash Reference Guide
Off-premise Message Notification
Off-premise Message Notification, to any telephone number or to a 
pager, alerts you when messages are left in your mailbox. Off-premise 
Message Notification is assigned in the Flash Class of Service designa-
tion by your System Coordinator. You can administer Off-premise 
Message Notification from any tone dial telephone. You can also direct 
your Off-premise Message Notification to any tone dial telephone.
You can assign up to five telephone numbers. When the number of retry 
attempts is reached, the next telephone number in the series is called. 
For example: a user can assign a car telephone number first. If there is 
no answer after the specified number of rings, the call then rings at the 
home number. If there is no answer the call then rings at the pager 
number and so on. The number of retry attempts and intervals are 
determined by the Class of Service.
Setting Up Off-premise Message Notification parameters
Setting up Off-premise Message Notification involves establishing a 
destination telephone number, selecting whether or not you are using a 
telephone or pager, determining a notification time range, and selecting 
what type of messages you receive. When you have set the 
Off-premise Message Notification parameters, Message Notification is 
enabled automatically.
Note: A notification time range establishes how long Message Notifica-
tion is in effect.
To set up Off-premise Message Notification parameters, you must first 
open your mailbox using the Open Mailbox Feature Code. After you 
have opened your mailbox:
1. Press  ADMIN
  or  ¡  to open Mailbox Admin Menu.
2. Press  ß
  to open the Message Notification Menu.
The display shows:
3. Press  ADMIN  or   Ú  to set up Message Notification.
The display shows: 
						

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Flash Reference Guide P0908431 01
4. Press  SETUP   or   Ú  to assign first notification number.
The display shows:
5. Press  LINE  or  Ú  to select a specific outgoing line.
Note:  Pressing  POOL
  or Û selects a line within a line pool.  
Pressing  IC
  or Ü selects an intercom line.  If you press  IC  you 
must enter an extension number, accept the number and go to step 
12.
6. Enter  
7. Press  OK
  or  £  to end the number.
The display shows:
8. Press  OK  or  £  to accept the Line, Pool or Intercom number.
The display shows:
9. Enter  
Note: The destination telephone number cannot be longer than 30 
digits. 
While you are entering the destination telephone number, you can 
press 
£  and then use options and insert special characters, 
including:
• press  
Ú  to review
• press  
Û  to enter more digits
• press  
Ü  to enter a timed pause (4 seconds)*
• press  
Ý  to recognize dial tone (1.5 seconds)*
• press  
Þ  to insert a “#”*
• press  
ß  to insert a  “*” (not voice prompted)*
• press  á  to access an outside line 
						

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P0908431 01 Flash Reference Guide
• press  ¥  to cancel and retry
• press OK
 or £ to access digits and any required pauses
• follow 
						

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Flash Reference Guide P0908431 01
12. Press OK or £ to accept the Destination Type. 
Note: To change the Destination type, press  CHNG
  or Ú  The 
Destination Type can be either Phone or pager. Flash automati-
cally selects Phone. When the Destination Type Pager is selected, 
proceed to step 20.
13. Press  OK
  or  £ 
The display shows:
Note: If the message Destination Type is a Phone, you must set a 
start time.
14. Enter  
The display changes to show:
Note:  The start and stop times apply to all five notification 
numbers. This is a four-digit field. Any single-digit hour and minute 
must be preceded by a zero.
15. Enter  AM
  or  Ú   or  PM  or  Û 
16. Press  OK  or  £  to accept the time.
The display shows:
17. Enter  
The display changes to show:
Note:  This is a four-digit field. Any single-digit hour and minute 
must be preceded by a zero.
18. Enter  AM
  or  Ú  or  PM  or  Û
19. Press  OK
  or  £  to accept the stop time.
The display shows: 
						

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P0908431 01 Flash Reference Guide
20. Press  OK  or  £ to accept the Message Type New.
Note:  The default Message Type is New. This means you are noti-
fied whenever you receive a New message. Changing the 
Message Type  to Urgent means you are only notified when you 
receive an Urgent Message
The display shows:
21. Press ¥  to return to the  Msg notify  display.
Repeat steps 2 through 20 for each additional telephone or pager 
number required. The maximum number of Message Notification tele-
phone numbers is five.
Off-Premise Message Notification begins when the start time is 
reached. It is a good idea to set the start time for the time you will be at 
the destination phone number. You will be called whenever you receive 
a message.
To end this Flash session, press ¨ 
						

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Flash Reference Guide P0908431 01
Enabling and Disabling Off-premise 
Message Notification
Off-premise Message Notification can be enabled or disabled at any 
time. Disabling does not affect any of the parameters assigned to 
Off-premise Message Notification. Enabling means you will be notified 
whenever you receive a Flash Message during the time you specified.
To assign Off-premise Message Notification, you must first open your 
mailbox using the Open Mailbox Feature Code. After you have opened 
your mailbox:
1. Press  ADMIN
  or  ¡  
2. Press  ß  
The display shows:
3. Press  SELECT  or  Û 
The display shows:
Note: Pressing  TIME  allows you to verify the start and stop time 
parameters.
4. Press  CHNG
  or  Ú
The display shows:
Note: Press  CHNG  to return to  Notify on
5. Press  QUIT
  or  ¥  to return to the Mailbox Administration menu.
Off-premise Message Notification is now assigned. To end this 
Flash session, press ¨ 
						

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P0908431 01 Flash Reference Guide
Changing Off-premise Message Notification
To change the Off-premise Notification parameters from any tone 
dial telephone, you must first open your mailbox using the Open 
Mailbox Feature Code. After you open your mailbox:
1. Press  ADMIN
  or  ¡  to open the Mailbox admin Menu.
2. Press
  ß  to open the Message Notification Menu.
The display shows:
3. Press  ADMIN  or  Ú to change Message Notification.
The display shows:
4. Press  SETUP   or  Ú to change the first notification number.
The display shows:
Note: Press  NEXT or ÛÛ Û Û
  to assign additional numbers. Press DEL 
or
 Ü to delete and .£ to accept an outdial number.
5. Press  LINE
  
The display shows:
Note: You can also select POOL or ÛÛ Û Û
 or IC or Ü
6. Press  CHNG
   or  Ú
Note: If you do not wish to change the Line, Pool or Intercom 
number, press OK or £ and proceed to step 10.
7. Enter 
8. Press OK
 or £ to end the number.
9. Press OK
 or £ to accept the Line, Pool, or intercom number.
Note: If you are entering an Intercom number, go to step 17 after 
accepting the Intercom number.
10. Press CHNG
 or Ú to change the Destination telephone number.
The displays shows:
If you do not wish to change the destination telephone number, 
press OK
 or £ and proceed to step 14. 
						

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Flash Reference Guide P0908431 01
11. Enter 
Note: The destination telephone number cannot be longer than 30 
digits.
12. Press OK
 or £ to end the telephone number.
13. Press OK
 or £ to accept the telephone number.
14. Press CHNG
 or Ú to change the Destination Type.
The display shows:
Note: The Destination Type can be either Phone or Pager.
15. Press OK
 or £ to accept the Destination Type Phone.
Note: When assigning the Destination Type Pager, proceed to 
step 25.
16. Press OK
.
The display show:
17. Press CHNG or Ú to change the start time.
The display show:
18. Enter 
The display changes to show:
Note:  This is a four-digit field. Any single-digit hour and minute 
must be preceded by a zero.
19. Press AM
 or Ú  or PM or Û
20. Press OK
 or £ to accept the start time.
The display shows:
21. Press CHNG or Ú to change the stop time.
Note: If you do not wish to change the time, press OK
 or £