Northern Telecom Flash Reference Guide

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P0908431 01 Flash Reference Guide
22. Enter 
The display changes to show:
Note: This is a four-digit field. Any single-digit hour and minute 
must be preceded by a zero.
23. Press AM
 or Ú  or PM or Û
24. Press OK
 or £ to accept the stop time.
The display shows:
25. Press CHNG or Ú to change the Message Type.
26. Press OK
 or £ to accept the Message Type and return to the   
Outdial:X display.
Repeat steps 2 through 26 for each additional telephone number. The 
Maximum number of Message Notification numbers is five.
 To end this Flash session, press  ¨ 
						

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Flash Reference Guide P0908431 01 
						

							P0908431 01 Flash Reference Guide
5
The Leave Message feature
Introduction
The Flash Leave Message feature is used inside your company to 
quickly access another user’s mailbox. Using this feature, you can:
• leave a message
• assign Message Delivery Options
• access the Company Directory
• open your Personal Mailbox
• transfer an outside caller to a mailbox
This section describes each of the options contained in the Flash Leave 
Message feature. It also describes the different types of messages you 
are able to send, and the types of messages you might receive in your 
own Personal Mailbox. 
						

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Using the Leave Message feature
The Flash Leave Message feature is assigned a special three-digit 
code, similar to the Open Mailbox Feature Code. The default Leave 
Message Feature Code is 980.
To use the Leave Message Feature Code, press  Ä
 á ¡ â 
The Leave Message display shows:
Note: DIR  does not appear when directory access is disabled. If you are 
using a single-line display telephone, the option line showing  DIR
  and  
QUIT
  does not appear. These options are played immediately by the 
Flash voice prompt. To use the Company Directory, 
press  £   To end the Flash session, press  ¨
You can also leave a message in a mailbox using the Open Mailbox 
Feature Code. The Open Mailbox Feature Code is 981.
To use the Open Mailbox Feature Code, press  Ä
 á ¡ Ú
The display shows:
The voice prompts instruct you through each step of leaving your 
message. 
						

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P0908431 01 Flash Reference Guide
Assigning Message Delivery Options
Message Delivery Options allow you to assign a Delivery Option to any 
message you send to a mailbox. After you have recorded and accepted 
your mailbox message, to access Message Delivery Options, press  Ü  
or  OPTS
Note: During a Feature 980 session, the  OPTS  button does not appear. 
You must press  ¥  to move to the  Delivery options  display.
To assign one of the Delivery Options, press the appropriate Delivery 
Option button.
There are four Message Delivery Options:
Certified  CERT
  or ÚThis option sends you notification that 
your message has been received and 
read.
Urgent  URGENT
 or  ÛThis option marks the message 
urgent, and plays it before playing 
other messages left in the mailbox.
Private  PRIV
  or  ÜThis option prevents a message from 
being forwarded to another mailbox.
Normal  SEND
  or  £  or  ¨This option sends a message to a 
mailbox. Normal messages are 
listened to in the order they are 
received, and can be forwarded to 
other mailboxes. You can also 
replace the handset to send a 
message normally.
¥This option cancels all Delivery 
Options. During  a Feature 980 
session, pressing  ¥  moves you to 
the  Delivery options  display. 
						

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Using the Company Directory Option
The Company Directory Option allows you to search through the list of 
registered mailbox owners by entering their last names on the dialpad 
button. Access to the Company Directory may be turned On or Off by 
the System Coordinator.
Note: You cannot select a Group List from the Company Directory. 
When you are leaving a message to a Group List, ensure that you get 
a mailbox list from the System Coordinator. This list shows you all the 
mailboxes in the group. For more information about Group Lists, refer 
to The different types of Flash Messages later in this section.
Selecting the Company Directory Option
To use the Company Directory Option, you must use the Leave 
Message feature. To access the Company Directory:
1. Press  DIR
  or  £
The display shows:
Note: To view all the names in the Company Directory, press  £   
and  NEXT
  or  Ú
2. Using the dialpad, enter the first four letters of the mailbox owner’s 
last name.
The display shows:
Note: When the mailbox owner has fewer than four letters in their 
last name, press the buttons on the dialpad that spell out the entire 
last name, then press   OK
  or  £
3. To accept this mailbox owner, press  OK
  or  £
The display shows: 
						

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P0908431 01 Flash Reference Guide
4. The Primary Greeting plays, and the display changes to show:
Note: Press  Ú  to select another mailbox.
5. Record your message.
6. Press  OK
  or  £  to end the recording.
Note:  To listen to your message before sending it, press  PLAY
  or  
Ú  To record your message again, press  RETRY
  or  Ü
7. Press Ü
  to access Delivery Options.
8. Select a Delivery Option.
9. Press  SEND
  or  £   or  ¨  or replace the handset.
 If you are using a Norstar display telephone, the mailbox owner’s name 
appears on the command line. After you have accepted the mailbox 
owner, you are greeted with the mailbox owner’s Personal Greeting.
Note: When a mailbox owner does not have a Personal Greeting 
recorded and selected, the name recorded in the Company Directory 
plays.
Leaving a message from a Norstar telephone
After you have opened the Leave Message feature and entered a 
mailbox number, the mailbox owner’s name appears on the display. 
When you enter a Group List number, the Group List name appears on 
the display. At this point, you can choose to leave a message for a 
mailbox owner, Group List members, or you can select another mailbox. 
To accept the mailbox and leave a message:
1. Press  OK
  or  £
After you have accepted the mailbox, you are greeted with one of the 
mailbox owner’s Personal Greetings.
The display shows the mailbox owner’s name and changes to show:   
						

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2. At the tone, record your message.
The display changes to show:
If you need to re-record your message, press  RETRY
Note: Remember to speak directly into the handset, clearly and at 
a pace that is easy to understand.
3. Press  OK
  or  £  to end your recording.
The display shows:
4. Press Ü  to assign a Delivery Option.
Note: If you do not assign a Delivery Option, you can press  SEND
  
or  £  after step 3 and your message is sent normally.
Leave Message options
After you have completed recording your message, you can assign a 
Delivery Option before you send your message. Other Flash Message 
Options allow you to play, accept, or retry the recording before you send 
your message.
To play your message, press  PLAY
  or  Ú  This allows you to listen to 
the message you just recorded. Playing a message ensures that your 
message contains all the details you wanted. You can also check to see 
if any background noise made your message inaudible. While you are 
playing your recorded message, you can retry the recording, play it 
again, or send the message to the mailbox you selected.
To retry your message, press  RETRY
  or  Û  This allows you to re-
record your message.
To assign a Delivery Option, press  Ü
To send your message without assigning a Delivery Option, press  SEND
  
or press  £
To cancel recording and select another mailbox, press 
 ¥
After you send your message, the display shows:
To leave another message in a new mailbox, press  NEW  or  Ú 
						

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Opening your mailbox after leaving a message
After you have left a message in a mailbox, you have the option to open 
your Personal Mailbox.
To open your Personal Mailbox after leaving a message:
1. Press  MBOX
  or  ¥ ¥
The display shows:
2. Enter  
3. Press  OK
  or  £
You are now in your Personal Mailbox and have access to all the 
Mailbox Options.
Transferring a caller to a Flash Mailbox
Any time a caller wants to leave a message in a mailbox, you can easily 
transfer the caller from your Norstar telephone. You can transfer a call 
to any mailbox registered and initialized with Flash.
To transfer a call to a mailbox from your Norstar telephone:
1. Press  Ä
 á ¡ ß
Note: Do not press hold.
2. Enter  
Note: Do not use the Internal Autodial Feature.
To end this Flash session, press  ¨
The different types of Flash Messages
There are two types of messages that you can send:
• a single message to a mailbox
• a Group Message 
						

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Since we have already explained about sending a message and 
Message Delivery Options, the following section only discusses 
sending the same message to several mailboxes.
The Flash Group Message
A Group Message sends the same message to mailboxes in a Group 
List. You can send a Group List message the same way you send all 
Flash Messages. All Group Lists are created by your company’s 
System Coordinator.
About the Group List
A Group List is a collection of mailbox numbers. When you send a 
message to a Group List, each mailbox in the Group List receives the 
same message. Your System Coordinator should publish a list of the 
mailboxes in each Group List so that each mailbox owner knows which 
mailboxes receive the Group List message.
Your own mailbox is the exception to this rule.  When you are a member 
of a Group List, and you send a message to the mailboxes included in 
the list, your mailbox does not receive your message.
If you would like a Group List for your specific needs, ask your System 
Coordinator to create a Group List for you.  When you give the System 
Coordinator the information, you should include:
• all the mailbox owners’ names
• a list of the mailbox numbers
• the Group List name
Broadcast Messages
There might be times when you open your Personal Mailbox and a 
message plays immediately. Do not be alarmed. This is a Broadcast 
Message left by your System Coordinator. This type of message can 
only be sent by your System Coordinator. Make sure you listen to the 
entire message. After it plays, the message is automatically deleted 
from your mailbox.