Nortel Modular Ics Companion Installer Guide

P0992639 01 Modular ICS Companion Installer Guide
Troubleshooting
The following sections describe some basic troubleshooting 
techniques to try with a malfunctioning portable telephone or 
base station.
Problems with a portable telephone
1. Verify that the portable is compatible with the software 
version.
2. Verify that the portable is ON and that the battery is not 
low, by checking the power indicator on the portable.
3. If no dial tone is present:
a. Verify that the dialtone is available from the...

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Modular ICS Companion Installer Guide P0992639 01
3. Verify that the red light is not flashing.
The red light flashes for about 15 seconds when a base 
station powers up. This is normal. If the red light continues 
to flash, one of the problems may have occurred:
The ICS or Station Module is not ON.
The base station is not connected to the ICS or Station 
Module.
The wiring to the base station is not correct.
The TCM wiring length between the base station and 
the ICS or Station...

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Replacing a base station
To replace a base station, you do not have to power down the 
ICS. When you replace a base station, no portable registration 
information is lost. After a short boot sequence, the base 
station should be functioning normally.
To replace a base station, follow these steps:
1. If the base station is powered locally, unplug the power 
supply from the AC outlet and unplug the power supply 
connector from the base...

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Modular ICS Companion Installer Guide P0992639 01
Verifying Radio Credits (U.S. only)
You need the programming template found at the front of the 
Modular ICS System Coordinator Guide.
1. Press ²¥¥ÛßßÜÝÝ 
(¥¥‚¯öìéí).
2. Press ÛßßÜÝÝ (the default Installer password).
3. Press ‘ until you reach System prgrming.
4. Press ≠ once.
5. Press ‘ until you see Companion.
6. Press ≠. The display shows 
Registration.
7. Press ‘ until the display shows 
Radio credits.
8. Press ≠ once. The display...

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Problems with an RPI
To troubleshoot an RPI, follow these steps:
1. Verify that the RPI is plugged into a working AC outlet.
2. Verify that all the connections to the RPI, including the 
power cord, jumper lead, input and output, and so on, t are 
correct and secured.
3. Verify the power supply:
Verify the power cord fuse.
Verify the green internal RPI light is on.
Verify the base station green light is on.
Verify that the red...

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Modular ICS Companion Installer Guide P0992639 01
Problems with wireless communication
Obtaining a Recovery Key 
A disabled Norstar Companion system implies that base 
stations and portables are not operational. UTAM registering 
information is, however, retained. 
To reactivate Norstar Companion communication on a 
disabled system, you require a UTAM Recovery Key. To 
obtain and enter the Recovery Key, follow the procedures for 
the UTAM Activation Key explained in Software keys...

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If you need a Regression Key, follow these steps:
1. Record the new System Identification Number once the 
system is powered up. See Step 2: Obtain the System 
Identification Number on page 69 for more information.
2. Locate the following information in the MICS-XC 
Programming Record.
the original SysID
all previously entered radio and portable credit keys
3. Call Nortel Networks Customer Response Center at 
1-800-321-2649 to...

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Alarm codes
For a complete list of Norstar alarms, consult the Norstar 
Alarm & Event Code Manual. Also consult the Modular ICS 
Installer Guide.
Displays
Example 
displayMeaning Possible causes and actions
Alarm: 21Wireless re-evaluation 
in progressScheduled or required re-evaluation 
of wireless base stations in system
Alarm: 22Wireless re-evaluation 
completeScheduled or required re-evaluation 
of wireless base stations in...

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Alarm: 203UTAM test failed (U.S. only) System detected an 
incorrect configuration, possibly due 
to malfunctioning equipment. 
Alarm: 204Evaluation override is 
finished
Alarm: 205Disablement test active
Alarm: 206Disablement test is 
finished
Alarm: 207System startup System initialization is beginning
Alarm: 208System online System initialization is finished
Alarm: 209Demo system
Re-Eval 
requiredSystem Re-evaluation 
requiredThis...

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Modular ICS Companion Installer Guide P0992639 01
UTAM key 
req’dSystem disabled Common message for a new 
installation, see 
Software keys (U.S. 
only)
 on page 67. The only other time 
this alarm should appear  is if  you are 
rebuilding a system:
1. Enter a UTAM Activation Key. See 
Software keys (U.S. only) on page 
67.
2. Obtain a Regression Key. See 
Obtaining a Regression Key (U.S. 
only)
 on page 100.
UTAM test 
failedSystem is disabled. 
This alarm appears 
only after a...