Nortel Enterprise Edge Feature Programming Instructions Manual

Answering calls  31
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
Using a central answering position (CAP) module
A central answering position (CAP) is an Enterprise Edge M7324 telephone and a 
CAP module that your installer or customer service representative programmed as 
a CAP. You can have five CAPs connected to an Enterprise Edge telephone. It is 
best if the CAP is the prime telephone and direct-dial telephone for the lines and 
telephones it serves.
A CAP module is an...

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Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01The indicator is off when a telephone has:
• no active call
• a call on hold and no other active call
Release button
Pressing ¨ ends a call. You do not have to put the receiver down. ¨ also ends 
feature programming.
While you are on a call, do not press 
¨ to end a feature you are using. If you do, 
you disconnect the call. Use 
Ä instead.
Hearing aid compatibility
The receivers on all Enterprise Edge telephones are...

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P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
Call Information is available for calls even if they have been transferred, forwarded 
or rerouted in some way.
Names and numbers for external calls are displayed only if you have subscribed to 
Call Display services from your telephone company.
Displaying Call Information before or after answering
To find out who is calling or to display information about your current call:
1. Press 
Ä¡ÚÚ. 
2. Press 
£ or VIEW to...

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Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
Changing which information is shown first about a call
Depending on the services you subscribe to, Call Display information may contain 
up to three parts: the name of the caller, the number of the caller, and the name of 
the line in your Enterprise Edge system that the call is on. For each telephone, you 
can determine which information is displayed first.
You need to start a Unified Manager session to program...

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P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
Answering any ringing telephone using Group Pickup
ÄàÞ
Your Enterprise Edge system can be divided into nine pickup groups. If you are a 
member of a pickup group, you can pick up a call that is ringing at any telephone in 
your pickup group.
Press 
ÄàÞ.
Group Pickup cannot be used to retrieve a camped call.
If there is more than one incoming call at a telephone in a pickup group, a call 
ringing on an external line...

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Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
Trunk Answer
Ä¡ââ
The Trunk Answer feature allows you to answer a ringing call anywhere in the 
system from any telephone in the system. The line you are answering does not have 
to appear or ring at the telephone you are using.
Trunk Answer works only with calls that are ringing on lines for which a Ringing 
Service schedule is active and if Trunk Answer is enabled by your installer or 
customer service...

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P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
You cannot make calls using Answer buttons.
If more than one call is ringing at someone’s telephone, the first call appears on the 
attendant’s Answer button. Any subsequent calls appear on intercom buttons, if 
they are available.
Creating a Conference Call
ÄÜ
You can talk to two people at once.
1. Make sure you have two calls, one active and one on hold.
2. Press 
ÄÜ.
3. Press the appropriate button to retrieve...

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Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
2. Press ¨. The call is disconnected.
3. Press the line button of the held call to speak to the remaining person.
On a M7100 telephone:
1. Press 
Ä£Ü, to place one caller on hold. Press ú again, to put 
the caller you want to keep on hold.
2. Press 
¨. The call is disconnected.
3. Press 
ú to speak to the remaining party.
Independently holding two calls
For all Enterprise Edge telephones except the M7100 telephone,...

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P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
1. Press Ä£Ü. The first party is on hold. 
2. Press 
ú, if necessary, to switch parties.
You can re-establish the conference.
3. Press 
ÄÜ. 
4. Take the held call off hold. This is not necessary for the M7100 telephone.
Removing yourself from a conference
Äàâ
You can remove yourself from a conference, and connect the other two callers 
through your Enterprise Edge system. 
Enter the Transfer feature code 
Äàâ.
When...

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Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
You hear the caller’s voice through your telephone’s speaker. Continue to speak to 
the caller through the telephone receiver. Your telephone’s microphone is off, so 
the caller does not hear people in your office. 
Canceling Group Listening
Ä£¡âÛ
Group Listening is canceled automatically when you hang up or when you press 
Ä£¡âÛ.
Using Handsfree/Mute
The ability to use Handsfree must be turned on or off for each...