Nortel Enterprise Edge Attendant Console Instructions Manual

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To send the caller to Enterprise Edge Voice Messaging:
1. Press the VM display button on the telephone.
The call automatically transfers to the called person’s voice message mailbox.
To join the caller with another call:
1. Press the Join display button to conference the caller in with your current 
call.
The called person can see the caller’s name or Caller ID name in the display 
area of the Enterprise Edge telephone and...

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P0908544 Issue 02 Enterprise Edge Attendant Console User Guide
Maintaining caller and employee 
information
Enterprise Edge Attendant Console manages both caller and employee information.
Maintaining caller information
When your company is called, information about the caller from the Enterprise 
Edge Attendant Console database appears in the Caller Information list box of the 
Attendant window. You can decide to enter information for an incoming call 
depending on whether the caller is calling for the...

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To create a new caller record from an active call:
1. Click the Ringing Loop button to answer the incoming call.
Information in the database about the caller appears in the Caller Information 
list box on the Attendant window.
2. In the Caller Information list box click Edit.
The Edit Caller Information dialog box appears.
3. Click the New Caller button.
This clears all the boxes in the Edit...

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To create a new name caller record from an existing caller record:
1. On the Attendant window, in the Caller Information options, click the Edit 
button.
The Edit Caller Information dialog box appears.
2. Click the New Caller button.
This clears only the Name box in the Edit Caller Information dialog box and 
leaves all other boxes unchanged.
3. In the Name list box type the new caller’s name....

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6. Click the Save button.
The record is now saved in the database.
7. Click the Close button.
Note:If you click the Close button without first clicking the Save button, the Edit 
Caller Information dialog box closes without saving any changes.
Finding and editing caller information
You can edit caller information at any time and save the changes.
To find caller information:
1. In the Attendant...

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To edit a caller’s record:
1. Make sure the caller name you want to edit appears in the Edit Caller 
Information dialog box. Click the box you want to edit and make the change. 
Repeat if needed.
2. Click the Save button to save the changes to the database.
3. Click the Close button to close the Edit Caller Information dialog box.
Note:If you answer a call and then open the Edit Caller...

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Working with the Directory list
Information in the Directory list appears in ascending order (for example, 1 to 9 or 
A to Z), and sorting is based on the contents of only one column at a time. If there 
are different forms of information in the same columns, priority is given in the 
following order: no information entered (blank), numeric then alphabetic. For 
example, if you sort a Name...

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To search by name:
1. In the Attendant window, in the Directory options, click the Edit button.
The Edit Employee Information dialog box appears. For more information, 
refer to The Edit Employee Information dialog box
 on page 40.
2. Click the Find button.
The Find dialog box appears.
3. In the Name box, type the first letter or letters of the employee’s last name.
Note:If the employee’s first...

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To search for an individual in a department:
1. From the Department box select a department.
2. In the Find box type the person’s name.
3. Click the Find button.
Any extensions that match the name in the department appear in a list in the 
Full tab Directory view.
Resetting the Full tab view
You can reset the Full tab view to the default display.
To reset the Full tab view:
1. In the Directory...