Nortel Enterprise Edge Attendant Console Instructions Manual

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P0908544 Issue 02 Enterprise Edge Attendant Console User Guide
To specify a report of one week:
1. Click the One Week button.
The One We e k dialog box appears.
2. In the month list box, choose the month that the desired week starts or ends.
3. In the year list box, select the year the week occurs in.
You can type the year box or use the arrows.
4. In the list of weeks select a week and click the OK button, or double-click the 
desired week.
After you select a week, the start and...

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Enterprise Edge Attendant Console User Guide P0908544 Issue 02
Selecting employees and customers for the report
Some report types, especially those that deal with call data, allow you to choose sets 
of employees, customers, or both, for which the data is summarized in the report. 
Reports make categories available that are appropriate to the type of report that you 
chose. If your Report Type does not need or allow these selections, the Employees 
and Customers options remain...

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P0908544 Issue 02 Enterprise Edge Attendant Console User Guide
Create Report button
When all the data needed to create a report is provided in the other report controls, 
the Create Report button is available.
To create a report:
1. Click the Create Report button.
This starts the report generation process. The Reporting animated icon appears, 
indicating that the report is running. The icon stops when the report is com-
plete.
Note:You cannot close the application while it is...

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Enterprise Edge Attendant Console User Guide P0908544 Issue 02
Printing a report
When a report is in the Report Viewing area, the Print button becomes available.
To print a report:
1. Click the Print button.
The report prints to the default printer. You can change default printer from the 
Printers folder. Access the Printers folder from the Windows Start menu or 
Control Panel. Refer to Enterprise Edge Attendant Console Help for further 
information.
2. Choose the pages and number...

P0908544 Issue 02 Enterprise Edge Attendant Console User Guide
Glossar y
Assistant attendant
The assistant attendant is the telephone attendant who provides call coverage for 
specific employees.
Backup attendant
The Backup attendant receives calls when the main attendant is not available. The 
main attendant uses the Out button on the Attendant main window to direct calls to 
the backup attendant.
BLF (Busy Lamp Field)
Busy Lamp Field is one of the Directory list tab views. It displays the phone status...

86  Glossary
Enterprise Edge Attendant Console User Guide P0908544 Issue 02Enterprise Edge server
The telephone system that Enterprise Edge Attendant Console works with.
External call
An external call is a call that originates from outside your company’s voice message 
mailbox system.
Hookflash
This is the signal that occurs when a telephone goes on-hook followed by off-hook.
Hunt Group
A Hunt Group is a group of telephones that can be called by a single number. Hunt 
Groups are configured in your...

Glossary  87
P0908544 Issue 02 Enterprise Edge Attendant Console User GuideStand-alone model
A stand-alone model is a Enterprise Edge Attendant Console system in which one 
attendant manages a business’s incoming calls. There are no assistant attendants, 
backup attendants or overflow attendants in a stand-alone model.
Target extension
A target extension is the extension number to which you are directing a call.
VM
Voice mail or voice message mailbox. 

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P0908544 Issue 02 Enterprise Edge Attendant Console User Guide
Index
Numerics
1st Contact, 30
2nd Contact,
 30
3rd Contact,
 30
A
About Enterprise Edge Attendant Console 33
Active Call
 34
Adding notes to employee records
 72
All extensions
 20
All extensions box
 22
Answer next
 31
Answering calls as an attendant
 45
Assigned extension rings
 21
Assigned tab
Directory list
 20
Assigned tab view
 42
Assistant attendant
 20, 85
Assistant Extension box
 40
Attendant
assistant
 20
backup
 12, 18
features...

90  Index
Enterprise Edge Attendant Console User Guide P0908544 Issue 02 Directory list
 17, 27, 41, 68
Department column
 43
employee information
 42
Ext column
 43
extension information
 42
Name column
 43
Notes column
 43
sorting information
 43
Directory list tab views
 41, 42, 48
BLF tab view
 42
Full
 41
Selected
 42
Disable Link Transfer
 23
Disable VM Transfer
 23
Do Not Disturb
 42
DTMF button
 33
E
Edit Caller Information dialog box 36
Caller ID Name
 36
Caller ID Number
 36
Caller Type
 36...