Nortel Enterprise Edge Attendant Console Instructions Manual

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The following buttons appear in the Edit Employee Information dialog box:
Directory list
Directory list tab views
There are four Directory list views that are accessed by clicking tabs. They are:.
Voice Mail box  displays the voice message mailbox extension of the employee. 
Voice Mail Box is not editable.
Contacts boxes lists the employee’s three most frequently called persons/extensions 
in the Company.
saves...

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Enterprise Edge Attendant Console User Guide P0908544 Issue 02Directory list employee and extension information
Each one of the Directory list tab views contains the following types of employee 
and extension information.
Note:The first two columns are not labeled and contain icons only, no text.
BLF displays extensions connected to the Enterprise Edge server, including 
wireless Companion telephones, Enterprise Edge Voice Messaging 
extensions and Hunt group extensions....

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The remainder of the columns in the Directory list are labeled as follows:
Sorting information in the Directory list tabs
Extension and employee information contained in the Directory list tabs can be 
sorted in different ways. In the Full, Assigned and Selected views, the information 
appears in columns with headings.
To sort alphabetically by Name, Notes or Department:
1. In the Directory list, click either...

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Handling calls
With Enterprise Edge Attendant Console, you can manage calls using either your 
PC’s mouse or the keyboard. When a call comes in, you can respond to the caller 
using either the telephone or a headset.
Note:You can use a headset so that your hands are free to use your PC.
The basic steps in processing an incoming call with Enterprise Edge Attendant 
Console include:
• answering a call. Refer to Answering calls as an attendant...

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A new incoming call appears as yellow Loop button that displays the word Ringing. 
Information about the call appears beside the Loop button to assist you with 
personalized call processing:
• the function key name above the Loop button, (F1 in the example) shows the 
key on the PC keyboard that relates to the ringing Loop button.
• the timer above the Loop button shows in minutes and seconds how long the 
call is active.
•...

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2. Answer the call with your company greeting and determine from the caller to 
whom they wish to speak. If you are answering a call from this number or 
company for the first time, you can enter caller information. For further 
information, refer to The Edit Caller Information dialog box
 on page 36. If you 
are not, refer to Finding the called person’s extension and placing it in the 
Target list box on page 47.
To...

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Using the Directory tab views
The tab views in the Directory dialog box contains various views of extensions.
To search by Extension or Name:
1. Click the Full, BLF, Assigned or Selected tab.
2. Click the extension, the name or the department of the employee being called 
in the list. The name or extension number now appears in the Target list box.
3. Click the Transfer button.
Using the Directory Find box
Use the Directory...

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Using the Department list box
You can search for a name by department from the Full tab using the Department 
list box.
To search by department:
1. Click the arrow of the Department list box.
A list of departments associated with extensions appears in the list.
Note:Department names for each extension are created in the Edit Employee 
Information dialog box.
2. Click a department name from the list and the department name...

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To transfer using the Contacts box:
1. Double-click the telephone status icon to the right of the Contacts box.
The call transfers to the displayed extension.
To transfer using the Target list box:
1. Make sure the extension in the Target list box is correct. Double-click the 
telephone status icon to the right of the Target list box or click the Tr a n s f e r 
button. You can also click the Ta r g e t  list box and press...