Nortel Enterprise Edge Attendant Console Instructions Manual

Getting started  21
P0908544 Issue 02 Enterprise Edge Attendant Console User Guide
Setting up other attendant features
Call notification
There are two ways Enterprise Edge Attendant Console can notify an attendant of 
incoming calls:
• If an attendant keeps the Attendant window minimized and works on other 
tasks, they are notified of incoming calls with a Call Notification dialog box. 
The attendant can answer the call by clicking Take on the dialog box or ignore 
the call and let another attendant...

22  Getting started
Enterprise Edge Attendant Console User Guide P0908544 Issue 02Automatically restoring the Attendant window when a call comes in
Part-time attendants can have the Attendant window minimized or under another 
window. The attendant can restore the Attendant window from the taskbar by 
clicking the Enterprise Edge Attendant Console Attendant taskbar button. A 
quicker method is to set the Attendant window to restore automatically.
The Attendant component can automatically restore the...

Getting started  23
P0908544 Issue 02 Enterprise Edge Attendant Console User GuideSetting Transfer options for the voice message mailbox and linking
If your Enterprise Edge server is not connected to a Centrex switch or is not 
connected to Enterprise Edge Voice Messaging, you can disable the Link Transfer 
or VM Transfer buttons on the Attendant window.
To disable the Transfer Options:
1. On the Tools menu click Options.
The Options dialog box appears with the Options tab open.
The Transfer Options are...

24  Getting started
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P0908544 Issue 02 Enterprise Edge Attendant Console User Guide
Using the Attendant window
This section explains how to use the buttons and options on the Enterprise Edge 
Attendant Console Attendant window with the mouse and the keyboard.
Components of the Attendant window
The Enterprise Edge Attendant Console Attendant window contains:
Components of the Attendant window
Title bar
The title bar is at the top of the Attendant window. The program icon that appears 
on the left side of the title bar when...

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Enterprise Edge Attendant Console User Guide P0908544 Issue 02
Menu bar
The menu bar is under the title bar and contains the File, Edit, View, Tools, 
Transfer, Caller, Target, Attendant and Help menus. Use these menus to access 
Attendant functions.
Toolbar
The toolbar is under the menu bar and contains several buttons that provide quick 
and easy access to some Enterprise Edge Attendant Console functions.
Loop buttons
The Loop buttons on the left of the Attendant window...

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Directory list
The Directory list is at the bottom of the Attendant window and has three sections:
Status Bar
To display the Status Bar:
1. Click View and then click Status Bar.
The Status Bar contains:
Directory list displays the Name, Extension, Notes and Department of 
extensions. From the directory list you can select a name and 
number to appear in the Target list box. The Directory list 
also shows the...

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Enterprise Edge Attendant Console User Guide P0908544 Issue 02
Using the menu bar
The menu bar contains the menus on the Enterprise Edge Attendant Console 
Attendant window. Help tips appear in the Status bar at the bottom of the Attendant 
window if you move the mouse pointer over the commands in the menu.
File menu
The File menu contains:
Edit menu
The Edit menu contains:
Exit closes the Attendant component.
Cut cuts selected text from an editable box and moves it to the...

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P0908544 Issue 02 Enterprise Edge Attendant Console User Guide
View menu
The View menu contains:
Tools menu
The Tools menu contains:
Toolbar shows/hides the toolbar.
Status Bar shows/hides the Status Bar.
Hide Loop Buttons shows/hides the inactive Loop buttons. When selected, only 
active Loop buttons appear on the Attendant window.
Reports starts the Reports component.
Attendant Monitor opens the Attendant Monitor dialog box that displays 
diagnostic information sent by...

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Enterprise Edge Attendant Console User Guide P0908544 Issue 02
Transfer menu
The Transfer menu contains:
1st Contact transfers the active call to the caller’s first contact.
1st Contact is enabled if there is an active call and a contact 
displayed in the first box of the Contacts list.
2nd Contact transfers the active call to the caller’s second contact.
2nd Contact is enabled if there is an active call and a contact 
displayed in the second box of the Contacts list.
3rd...