Nortel Enterprise Edge Attendant Console Instructions Manual

P0908544 Issue 02 Enterprise Edge Attendant Console User Guide
Understanding Enterprise Edge Attendant 
Console
Enterprise Edge Attendant Console is a client/Enterprise Edge server software 
application that consists of the following three interrelated components:
• Server component. Refer to Server component
 on page 11
• Attendant component. Refer to Attendant component
 on page 11
• Reports component. Refer to Reports component
 on page 12
Server component
The Server component communicates with your...

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Reports component
The Reports component provides information about incoming calls to your 
company. Reports can help you identify trends and find answers to questions before 
they become problems. You can request a report from any PC with an Attendant 
component and view the report in the Reports window or print it on an attached 
printer.
Enterprise Edge Attendant Console features
There are...

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Attractiveness of PC compatibility
Enterprise Edge Attendant Console combines telecommunications with personal 
computing to make the attendant’s job easier, faster and more efficient.
Attendant types
Each PC that has the Attendant component installed is set up to handle calls either 
as a main attendant, overflow attendant, backup attendant or assistant attendant. 
Each attendant type gives...

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P0908544 Issue 02 Enterprise Edge Attendant Console User Guide
Getting started
After your Enterprise Edge Attendant Console system is set up and checked by the 
installer or System Administrator, you can use the Enterprise Edge Attendant 
Console components. Before you handle calls, make sure you know how to start and 
quit Enterprise Edge Attendant Console on your PC. For information on starting the 
components for the first time, refer to Initializing and configuring the Attendant 
component on page...

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Enterprise Edge Attendant Console User Guide P0908544 Issue 02
Quitting the Attendant component
To quit the Attendant component:
1. On the File menu click Exit
or
on the title bar click the Close box.
A message appears asking if you want to quit Enterprise Edge Attendant 
Console.
2. Click the Yes button.
You can also shut down the Attendant component from the Windows taskbar by 
right-clicking the Enterprise Edge Attendant Console Attendant taskbar button 
and clicking the Close...

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5. Click the Close button to see the Enterprise Edge Attendant Console Attendant 
window.
When the setup is complete, the Directory list displays the Enterprise Edge 
extensions connected to the Enterprise Edge server.
Types of attendant setups
Each PC that has the Attendant component installed must be set up to handle calls 
either as a main attendant, overflow attendant, backup attendant or assistant 
attendant....

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Enterprise Edge Attendant Console User Guide P0908544 Issue 02
The Attendant component displays all incoming calls to the attendant’s telephone 
as a yellow Ringing Loop button on the Attendant window. If the attendant’s 
telephone is programmed to receive all the incoming calls for the company, (that is 
as a main attendant) Enterprise Edge Attendant Console Attendant displays those 
calls.
Before the attendant can receive and make calls, you must set the attendant’s 
extension...

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To set up the backup attendant:
1. On the Tools menu click Options.
The Options dialog box appears with the Options tab open.
1. In the Redirect calls to option in the Extension box, type the backup 
attendant’s extension number.
2. Click the OK button.
The main attendant can redirect their calls to the backup attendant by clicking the 
Out button. The main attendant can click the In button to resume receiving calls at...

20  Getting started
Enterprise Edge Attendant Console User Guide P0908544 Issue 02Assistant attendant setup
An assistant attendant provides call coverage for one or more extensions in the 
system. You can set up an assistant attendant to monitor incoming calls to specific 
extensions. Set up an assistant attendant if an employee wants an assistant 
attendant, such as an administrative assistant, to answer the employees’ calls.
To set up an assistant attendant:
1. On the Tools menu, click Options.
The...