Nortel Call Pilot Message Networking Instructions Manual

Chapter 5  Network Delivery Mailboxes    61
CallPilot Message Networking Set Up and Operation Guide
15Click the Voice button to record a mailbox name.
The Mailbox Spoken Name window appears for the mailbox.
16Follow the procedure for recording a Network AMIS mailbox name that applies to the system 
you use:
 for CallPilot Mini, use “To record a Network AMIS mailbox name - CallPilot Mini” on 
page 61
 for CallPilot 150 or Business Communications Manager, use “To record a Network AMIS 
mailbox name -...

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To record a Network AMIS mailbox name - CallPilot 150 and 
Business Communications Manager 2.5
1 In the  Connect to  box, type the extension number or telephone number you are using to record 
the mailbox name.
For a local extension, just type the extension number. For a telephone number that is not a 
local extension, type the sequence of digits that dial the telephone number from the voicemail 
system. For example, you might need to dial 9,...

Chapter 5  Network Delivery Mailboxes    63
CallPilot Message Networking Set Up and Operation Guide
Changing Network Delivery Mailbox parameters
You can change any parameter assigned to a Network Delivery Mailbox except the mailbox 
number. If you want to change a mailbox number, you must first delete the mailbox and create a 
new Network Delivery Mailbox. For instructions on creating a Network Delivery Mailbox, refer to 
“About creating Network Delivery Mailboxes” on page 54. For instructions on...

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Deleting a Network Delivery Mailbox
You can delete a Network Delivery Mailbox at any time. After you delete a Network Delivery 
Mailbox, you cannot access it from the Company Directory or deliver network messages to that 
particular site.
To delete a Network Delivery Mailbox
1 Start CallPilot Manager.
2 Click the  Mailbox Administration  heading.
The Mailbox List page appears.
3 Click the  Delete link for the Network Delivery Mailbox you want...

65
CallPilot Message Networking Set Up and Operation Guide
Chapter 6
Troubleshooting Non Delivery Notification messages
This chapter describes some problems that can occur while using Message Networking.
If you think there is a problem with the network, contact your Network Administrator.
 Non Delivery Notification messages
If a network message cannot be delivered, the sender receives a Non Delivery Notification voice 
prompt. This section lists the Digital Networking and AMIS Non Delivery Notification...

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A protocol error occurred while delivering the message
For AMIS, this error can occur if:
 a DTMF tone signals the wrong digits
 the line disconnects before AMIS sends or receives all the DTMF tones.
A message can still go thr ough even though not all DTMF tones are sent. In these cases, the 
protocol error indicates that DTMF signaling was not completed.
Solution:
 Resend the message.
 If this error happens...

Chapter 6  Troubleshooting Non Delivery Notification messages    67
CallPilot Message Networking Set Up and Operation Guide
A connection to the remote site could not be established
This error can occur if your site cannot connect to the destination site. The problem is likely a lack 
of Internet Protocol (IP) connectivity. The system does not attempt to resend the message.
Solution:
 Contact the destination site or the Network Administrator and verify that the site is on the 
network.
The media is not...

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The destination site mailbox does not exist
This error can occur if:
 the destination mailbox is deleted
 the System Administrator entered the wrong mailbox number while creating the Network 
Delivery Mailbox
 the Network Delivery Mailbox was deleted before the message was sent
 the mailbox number entered for site-based addressing is incorrect
The system does not attempt to resend the message.
Solution:
 Verify the...

Chapter 6  Troubleshooting Non Delivery Notification messages    69
CallPilot Message Networking Set Up and Operation Guide
Solution:
 Ensure that the correct line number is assigned and resend the message.
 Assign a different line for outdialing.
 Contact your customer service representative. If this error occurs frequently because of a busy 
line, your system’s channel configuration needs to be upgraded.
A data transmission error was detected while attempting to deliver the message
A delay between...

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 a protocol error occurs during transmission
 a data transmission error occurs during transmission
 a timeout error occurs during transmission
The destination site did not answer the delivery call
This message occurs if:
 the destination site is not enabled to answer the lines. Make sure the destination site is set up to 
answer the lines.
 a person answers a ringing line and presses a key when an AMIS message is...