Nortel Business Communications Manager Attendant Console Instructions Manual

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Attendant Console User Guide
 
Table 5   Edit Menu shortcut keys
Table 6   Transfer Menu shortcut keys:
Table 7   Caller Menu shortcut keys
Shortcuts initiated by pressing the Alt key and another key
You can access Call handling functions directly from the Attendant window by pressing the Alt 
key and the underlined keys in the commands. You must press the Alt key while you press other 
key. For example, to place an active call on Hold, press the Alt key and press H.
Using right-click capability...

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Figure 3   Right-click capability
Using the toolbar
The toolbar contains several buttons that provide quick and easy access to some of the Attendant 
Console functions.
To display the toolbar:
1Click the View menu and then click Toolbar.
The toolbar is displayed across the top of the Attendant window below the menu bar.
The toolbar buttons are:
Use the In and Out buttons to indicate whether or not you can 
take calls.
Use the Link button to access Centrex or CO line features (such 
as...

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Attendant Console User Guide
 
Words and colors on Loop buttons:
Using Caller Information options
Caller Information options are in the top center of the Attendant Console window. When you 
answer a call, the Caller Information options show information about the caller.
Use the Join button to connect two callers by joining the active 
call with the call that is on hold at the Attendant Console. Refer 
to “Linking and Joining calls” on page 52.
Use the View Parked button to display the Parked dialog...

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Caller Information options include:
 Name, Caller Type list boxes (Unclassified, Personal, Employee, Vendor, or Customer), 
Company and Note boxes
 Contacts boxes that display the three numbers the caller most frequently calls in your company
The following buttons appear in the Caller Information options:
The Edit Caller Information dialog box
Use the Edit Caller Information dialog box to change or add information about callers. 
To access the Edit Caller Information dialog box:
opens...

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Attendant Console User Guide
 
1Below the Caller Information options, click the Edit button.
The Edit Caller Information dialog box appears.
The Edit Caller Information dialog box contains the following boxes:
 The following buttons appear in the Edit Caller Information dialog box:
Name contains the caller’s name. A first time caller name is the Caller ID name 
provided by the telephone company. You can change this Caller ID name 
to the caller’s name.
Caller Type contains the classification of the...

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Using the call processing area
The call processing area is at the top right of the Attendant window and includes:
 the Target list box
 the Transfer, Page, VMTransfer, Screen, Call, Camp On and Link Transfer buttons.
The following buttons are in the call processing area: 
opens the Find dialog box in the Edit Caller Information dialog 
box.
creates a blank caller record that you can add information to.
creates a new name caller record using an existing caller record. 
All boxes except...

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Attendant Console User Guide
 
Using the Directory options
The Directory options are at the bottom of the Attendant Console window. They contains tabbed 
directories that show views of the extensions on the Business Communications Manager telephone 
system. The Directory options also contain buttons and boxes for searching and editing extension 
and employee information.
Search and edit functions in the Directory options
The buttons and boxes in the Directory options are used to search for and edit...

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The Edit Employee Information dialog box
This dialog box appears when you click the Edit button in the Directory option. Use the Edit 
Employee dialog box to change or add information about employees. For further information, refer 
to “Maintaining employee information” on page 62.
finds names of individual employees or groups 
of employees by department. The Find box finds 
employee by name. The Department box finds 
employees by department. Type the first few 
letters of the name in...

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Attendant Console User Guide
 
The Edit Employee Information dialog box contains the following boxes that you can edit, unless 
indicated otherwise:
The following buttons appear in the Edit Employee Information dialog box:
Name contains the employee’s name or the extension number if a name is not 
entered.
Type contains the classification of the employee record. “Employee” is the 
default.
Department contains the employee’s depa rtment name.
Phone contains the employee’s telephone number. You cannot...

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Directory list
Directory list tab views
There are four Directory list views that are accessed by clicking tabs. They are:.
Directory list employee and extension information
Each Directory list tab view shows the following employee and extension information..
Full displays extensions connected to the Business Communications Manager base 
unit, including wireless Companion telephones, Business Communications 
Manager Voice Messaging extensions and Hunt group extensions. This view 
displays...