Nortel Business Communications Manager Attendant Console Instructions Manual

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Attendant Console User Guide
 
Period list box
The Period list box is available if:
 you select a valid database
and
 you select a report type that requires you to define a report period.
Employees and Customers options
Use these options to define the customers or employees who will be the subject of the report..
The Employees and Customers options contain:
opens the One Week dialog box. This dialog box lets you specify 
a report period with a duration of one week (Sunday through 
Saturday).
opens...

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Customer and Employee Selection dialog box
From the Customer and Employee Selection dialog boxes, you can choose the Employees or 
Customers to include in a report.
The program records the items you selected from this dialog box the last time you created a report. 
When the dialog box opens, the items you selected the last time are highlighted.
Creating and viewing reports
Use the Reports component to generate reports for analyzing telephone use in your company. This 
section describes...

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 select employees and customers
 create and preview the report
 print the report
Loading the database
Attendant Console stores information in a database about your company’s telephone use. This 
database is used to generate the different types of reports. In most cases you use the database 
installed on the Business Communications Manager base unit system. However, if you make 
backups of the database for archiving purposes, Reports can also use these backups. If you...

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1In the From box type the date.
The following are acceptable date formats:
 June 5, 1997
 6/5/1997
2Press the Enter key.
3In the To  box type the date.
4Press the Enter key.
To select a report of one week:
1Click the One Week button.
The One We e k dialog box appears.
2In the month list box, choose the month that the desired week starts or ends.
3In the year list box, select the year the week occurs in.
You can type the year box or use the arrows.
4In the list of weeks select a week...

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Clearing a date
You can clear a date by deleting the contents of the box. A cleared box does not count as a date, 
and does not restrict the range of the other date.
Selecting employees and customers for the report
Some types of reports, especially those that concern call data, let you select sets of employees, 
customers, or both. The information for the set you select is summarized in the report. Reports 
have categories that are appropriate to the type of report that...

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To create a report:
1Click the Create Report button.
This starts the report generation process. The Reporting animated icon appears to show that 
the report is running. The icon stops when the report is complete.
2After the report is complete, it appears in the Report Viewing area. The Create Report button is 
unavailable again, to show that the report is created. The Report controls are unavailable and 
the keyboard functions only in the Report Viewing area. You can re-access the Report...

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3Click the OK button and the report prints
or
click the Cancel button to cancel printing the report.
Note: If you change a report parameter in one of the report controls, the 
Create Report button is available and the Print button is unavailable. Do 
not change any report parameters before you print the report. If you 
change a report parameter, you must regenerate the report before you can 
print it. 

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Attendant Console User Guide
 
Glossary
Assistant attendant
The assistant attendant is the telephone attendant who provides call coverage for specific 
employees.
Backup attendant
The backup attendant receives calls when the main attendant is not available. The main 
attendant uses the Out button on the Attendant main window to direct calls to the backup 
attendant.
BLF (Busy Lamp Field)
Busy Lamp Field is one of the Directory list tab views. It displays the phone status and 
extensions of employees....

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Hookflash
The signal that occurs when a telephone goes on-hook followed by off-hook.
Hunt Group
A Hunt Group is a group of telephones that can be called by a single number. Hunt Groups 
are configured in your Business Communications Manager base unit.
ID
Identification.
Internal call
An internal call is a call, such as a call from another employee’s extension, that originates 
from your company’s Business Communications Manager base unit.
LAN
Local area network.
Main attendant
A...