Nortel Business Communications Manager Attendant Console Instructions Manual

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Attendant Console User Guide
 
Assigned extension rings - The attendant is notified of calls to the assigned extensions.
or
My extension rings -The attendant is notified if their extension has an incoming call.
If both check boxes are clear, the attendant is not notified of calls when the window is 
minimized.
3Click the OK button.
When an outside call arrives for an assigned extension, a Call Notification dialog box appears 
to inform the assistant attendant of the call. Internal calls from an...

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To remove an extension from the Selected extensions list, click the extension number in the 
Selected extensions list and click 

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Chapter 3
Using the Attendant Console window
This section explains how to use the components of the Attendant Console window.
Components of the Attendant Console window
The Attendant Console window components are shown in Figure 2:
Figure 2   Attendant Console window components
title barmenu bar
Loop buttonstoolbar
Caller Information 
Directory optionsCall processing area
Status bar
Directory list 

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Title bar
The title bar is at the top of the Attendant Console window. At the top right side are the Windows 
standard Minimize, Maximize and Close buttons.
Menu bar
The menu bar is under the title bar and contains the File, Edit, View, Tools, Transfer, Caller, Target, 
Attendant and Help menus. Use these menus to access Attendant functions.
Toolbar
The toolbar is below the menu bar and contains several buttons that provide quick and easy access 
to some Attendant Console functions.
Loop...

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Table 3   Directory options
Status Bar
To display the Status Bar:
1Click View and then click Status Bar.
The Status Bar contains the components shown in Ta b l e 4.
Table 4   Status bar components
Using the menu bar
The menu bar contains the menus on the Attendant Console window. Help tips appear in the Status 
bar at the bottom of the Attendant Console window if you move the mouse pointer over the 
commands in the menu.
File menu
The File menu contains:
Directory list...

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Edit menu
The Edit menu contains:
View menu
The View menu contains:
Cut cuts selected text and moves it to the Clipboard.
Copy copies a selection of text and moves it to the Clipboard.
Paste inserts the Clipboard contents at the insertion point.
Dial Paste dials the number in the Clipboard. The number can include 
special characters such as hyphen, parenthesis, space or 
period.
Note: The Clipboard contents are added to any characters 
already in the Target list box. This lets you type a...

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Attendant Console User Guide
 
Tools menu
The Tools menu contains:
Transfer menu
The Transfer menu contains:
Reports starts the Reports component.
Attendant Monitor opens the Attendant Monitor dialog box that displays diagnostic 
information sent by the Client component and received back 
from the Server component. The Attendant Monitor helps in 
troubleshooting. 
Log to File writes Client component activity and Server messaging to a log 
file. This is used for troubleshooting.
Options opens the...

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Caller menu
The Caller menu contains:
3rd Contact transfers the active call to the caller’s third contact.
3rd Contact is enabled if there is an active call and a contact in 
the third box of the Contacts list.
Transfer to Target transfers the active call to the extension in the Target list box. 
The Transfer button performs the same function.
Screen Transfer screens a call transfer of an active call to the extension number 
in the Target list box. The caller is put on hold when you...

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Ta r g e t  m e n u
The Target menu contains:
Attendant menu
The Attendant menu contains:
Help menu
Call initiates a call from the attendant extension to the number in the 
Target list box. The Call button performs the same function.
Voice Call places a voice call from the Attendant to the extension in the 
Target list box. For more information, refer to “Contacting 
employees using Voice Call” on page 51.
Dial DTMF Tones dials DTMF-tone digits to the external number in...

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The Help menu contains:
Using keyboard shortcuts
You can use the keyboard to do many tasks quickly in Attendant Console. There are three kinds of 
keyboard shortcuts. The first two are standard to Windows. The third shortcut is unique to 
Attendant Console. The keyboard shortcuts are:
 Access keys, which are the letters underlined in menu names and commands. For more 
information, refer to “
Access keys” on page 30.
 Shortcut keys defined on the menus. For more information, refer to “...