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Nortel Business Communications Manager Attendant Console Instructions Manual
Nortel Business Communications Manager Attendant Console Instructions Manual
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Part No. P0936571 02 Business Communications Manag er Attendant Console User Guide
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2 P0936571 02 Copyright © 2001 Nortel Networks All rights reserved. The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks NA Inc....
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3 Attendant Console User Guide Contents Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Text conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Chapter 1 Introduction to Attendant Console . . . . . . . . . . . . . . . . . . . . . . ....
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4Contents P0936571 02 Edit menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 View menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Tools menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Transfer menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Caller menu . . ....
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Contents5 Attendant Console User Guide Chapter 5 Maintaining caller and employee information . . . . . . . . . . . . . . . . . . . . . . . 59 Maintaining caller information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Creating a new caller record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Finding and editing caller information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Maintaining employee information . ....
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6Contents P0936571 02
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7 Attendant Console User Guide Preface Business Communications Manager Attendant Console provides a graphical interface on your Windows-based PC for managing calls in a call center or office. Text conventions This guide uses the following text conventions: angle brackets (< >) Indicate that you choose the text to enter based on the description inside the brackets. Do not type the brackets when entering the command. Example: If the command syntax is ping , you enter ping 192.32.10.12 bold Courier...
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![Page 8
8Acronyms
P0936571 02
Acronyms
This guide uses the following acronyms (TBD):ellipsis points (. . . ) Indicate that you repeat the last element of the
command as needed.
Example: If the command syntax is
ethernet/2/1 [ ]... ,
you enter
ethernet/2/1 and as many
parameter-value pairs as needed.
italic textIndicates file and directory names, new terms, book
titles, Web addresses, and variables in command syntax
descriptions. Where a variable is two or more words,
the words are connected by an...](http://img.usermanuals.tech/thumb/3499/84570/w300_business-communications-manager-attendant-console-user-guide_d-7.png "Page 8
8Acronyms
P0936571 02
Acronyms
This guide uses the following acronyms (TBD):ellipsis points (. . . ) Indicate that you repeat the last element of the
command as needed.
Example: If the command syntax is
ethernet/2/1 [ ]... ,
you enter
ethernet/2/1 and as many
parameter-value pairs as needed.
italic textIndicates file and directory names, new terms, book
titles, Web addresses, and variables in command syntax
descriptions. Where a variable is two or more words,
the words are connected by an...")
8Acronyms P0936571 02 Acronyms This guide uses the following acronyms (TBD):ellipsis points (. . . ) Indicate that you repeat the last element of the command as needed. Example: If the command syntax is ethernet/2/1 [ ]... , you enter ethernet/2/1 and as many parameter-value pairs as needed. italic textIndicates file and directory names, new terms, book titles, Web addresses, and variables in command syntax descriptions. Where a variable is two or more words, the words are connected by an...
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Acronyms9 Attendant Console User Guide DLCMI Data Link Control Management Interface HDLC High-level Data Link Control IP Internet Protocol ISDN Integrated Services Digital Network ISO International Organization for Standardization ITU-T International Telecommunication Union-Telecommunication Standardization Sector (formerly CCITT) MAC media access control MAU media access unit MDI-X medium dependent interface crossover NBMA nonbroadcast multi-access OSPF Open Shortest Path First PPP Point-to-Point...
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10Acronyms P0936571 02 Book.book Page 10 Wednesday, July 4, 2001 10:01 AM