Nitsuko Onyx Vsi Multibutton Telephone Feature Handbook

3.If you place an Intercom call while you are
on an outside call, you automatically place
the outside call on System Hold. (If you
have a DSS Console, press 
[ or 
H be-
fore pressing a DSS key.)
7RSODFH\RXUFDOORQ+ROG(Do Not Hang Up.) 
1.Press 
H. 
-Press HOLD again to place an outside
call on Exclusive Hold. 
-The line key flashes for an outside call. 
2. 
(
7RUHWULHYHDQRXWVLGHFDOO
IURP+ROGFor a line that appears on your phone: 
1.
)
2. Press the flashing line key. 
OR 
For a line you placed...

4.Dial line access code (e.g., 801) or exten-
sion number.
7RUHWULHYHDQ,QWHUFRPFDOO
IURP+ROG1.At your extension: Lift handset. 
-If you have Prime Line Selection, press
the flashing CALL key before going to the
next step. 
2.Press 
H. 
-If you put a Handsfree Intercom call on
Hold the SPK key must remain lit or the
call will be cut off.
Transfer
)This feature is always available.
You can Transfer an outside call to another extension. If the other party
does not answer the transferred call, you can...

-If you hear ringing, wait for party to
answer before announcing call. To
Transfer the call unannounced, skip this
step. 
-If you hear busy tone, you can dial C to
wait in line. Refer to the Camp-On
feature on page 29. Also, your display
shows, HOLD/WAIT. This indicates
the number of calls on Hold or already
camped-on to the busy extension.
3.(
7RUHWULHYHWKHWUDQVIHUUHG
FDOO1.
) 
2. Press the flashing line key for the call. 
OR 
2. Retrieve call from Hold.
88921MFH02
ONYX VSi Multibutton
Feature...

Features
Account Codes
For billing or other purposes, you can enter an Account Code (a number up
to 10 digits long) to categorize your outside call. This Account Code is
included in a report that the system generates. You can enter an Account
Code manually as described below, or you can program a One-Touch Speed
Dial key for Account Code entry (see page 63). This eliminates the need to
place your call on Hold while you enter the number.
If your system has Mandatory Account Codes, you 
must enter an...

4.Press 
#. 
5.Press 
H. 
-You are reconnected to your call.
Alarm
)This feature is for attendants only.
Your telephone display may show an alarm message. Alarm messages
occur when a telephone is unplugged or fails, when a line fails or when a
printed circuit card in the system equipment fails. Telephone and line
failures display as Minor Alarms. Printed circuit card failures display as
Major Alarms. Your display also shows you which extension or card
failed. Report alarms to your communications...

Alternate Attendant
)This feature is for attendants only.
Alternate Attendant allows you to reroute your incoming calls to another
extension (your Alternate Attendant). You may want to reroute calls when
you are busy or you must leave your phone. Outside calls ring at both
your extension and the Alternate Attendant. The 
nand 
w flash
slowly while the Alternate Attendant is assigned.
When you assign the Alternate Attendant, you cancel your Selectable
Display Message (if any). The Alternate Attendant must...

Automatic Call Distribution
ACD Member (Agent) 
Your extension may be in an Automatic Call Distribution group. The
members of your ACD group share responsibility for answering the
group’s calls. ACD evenly distributes the calls among the group
members. Normally, the member (agent) that has been idle the longest
gets the next call.
From time to time, you may need to temporarily remove yourself from
the group (for example, when you go to lunch). When you become Off
Duty, ACD no longer sends calls to your...

l(Optional) Record the announcements that your group’s callers hear.
Your communications manager can tell you if you need to record any
announcements. To record announcements, your system must have a
VMU Module.
7RPRQLWRUWKHVWDWXVRI
\RXU$&JURXSWatch your DSS Console.
-If Agent’s key is  Agent is
 OFF . . . . . . . . . . .  Idle
 ON . . . . . . . . . . . .  Busy 
Flashing Slow . . . .  Off Duty
Flashing Fast . . . .  In DND 
AND
1.On your DSS Console, press the Hotline
key for your ACD group master...

4.Enter the number of the message you want
to record (00, 02-07). 
-Your communications manager can tell
you which message to record. Message
00 is the standard ACD All Agents Busy
message. 
-The system prompts, Please start
recording. 
5.After you hear the beep, speak clearly and
directly into the handset. 
-The announcement can be up to 16
seconds. 
6.( when through recording.
7ROLVWHQWRDSUHYLRXVO\
UHFRUGHGDQQRXQFHPHQW1.)
2.Press 
[. 
3.Press 
#. 
4.Dial MVL (Message Voice Listen). 
5.Dial the...

5.To erase messages, dial Y. 
- Your display shows, COMPLETED. 
OR 
To quit without erasing, dial N. 
- Your display shows, ABORTED. 
6.(
Background Music
You can receive Background Music over your telephone’s speaker. The
music stops whenever a call comes in or you lift the handset. You can
turn the music on or off only when your telephone is not in use. To have
Background Music, your system must have an optional music source
connected.
The volume setting for Background Music also sets incoming ringing...