Nitsuko Nvm-2002 Voice Mail With Automated Attendant Programming Guide

    Chapter 4:  Customizing Subscriber Mailbox Features
Issue 1-027
Assigning a Mailbox Name
Description
This feature assigns a name to a Subscriber’s Voice Mailbox.  The
name is used for Directory Dialing (name-dialing).  That is, Automated
Attendant callers can simply dial the first few letters of a mailbox name
to transfer to that corresponding extension.
Default
No Subscriber Mailboxes have names.
Example
Suppose you have a Portrait phone system, and Directory Dialing by
first name is set up in your...

    Chapter 4:  Customizing Subscriber Mailbox Features
28Issue 1-0
Re-Routing a Subscriber’s Callers
Description
NVM-2 can re-route a caller who tries to reach a Subscriber extension.
There are two different scenarios:
· 
If the caller tries to reach a Subscriber extension and that extension
has blocked Automated Attendant calls, NVM-2 can automatically
re-route the caller to another extension.
· 
If the caller actually enters the Subscriber Mailbox to leave a
message, NVM-2 can let the caller manually...

    Chapter 4:  Customizing Subscriber Mailbox Features
Issue 1-029
Programming Instructions
To assign a different Next Call Routing Mailbox to a
Subscriber extension:
1. 
Log onto System Administrator Mailbox (lowest numbered
extension) as follows:
From outside:
  Lift handset, dial NVM-2 phone number, wait for
the Main Greeting (Instruction Menu), dial #, dial extension
number, dial Security code if requested.
From your Portrait extension:
  Press SPK, press ICM, dial
 NVM-2 Direct Log-On Number (98)...

    Chapter 4:  Customizing Subscriber Mailbox Features
30Issue 1-0
Setting the Message Limit for a Subscriber’s Mailbox
Description
This feature allows the System Administrator to change the maximum
number of messages that are allowed in a Subscriber Mailbox.  This
feature is useful when you have a mailbox that does not have an
extension associated with it.  You should set a mailbox (which does not
have an associated extension) with a message limit of 0 (zero).  This is
because the Distribution Mailbox...

    Chapter 4:  Customizing Subscriber Mailbox Features
Issue 1-031
Setting the Message Limit for a Subscriber’s Mailbox (cont’d)
Related Programming
To erase all of a Subscriber’s messages by logging onto their mailbox,
see Logging Onto Your Mailbox
 and Using the Listening Options
 in the
User’s Guide.
To prevent an invalid extension from receiving Automated Attendant
calls, see Blocking Automated Calls
 in this guide.
To change the number for the FAX machine, see Changing the FAX
Extension
 in this...

    Chapter 5:  Using Administrative and Maintenance Features
32Issue 1-0
Removing a Subscriber Extension
Description
If you no longer have a need for a particular Subscriber extension, you
should do a few things before you unplug the phone.  Someone (you or
the Subscriber) should log onto the Subscriber Mailbox and erase the
recorded Mailbox Greeting and Mailbox Name, if any.  If there are any
messages in the Subscriber Mailbox, they should be erased.  The
mailbox message length should be changed to 0....

    Chapter 5:  Using Administrative and Maintenance Features
Issue 1-033
Deleting a Subscriber Mailbox Security Code
Description
This feature lets you delete the Security Code of a Subscriber Mailbox.
Default
No Subscriber Mailboxes have a Security Code.
Example
You will need to delete Mailbox Security Codes if Subscribers forget it,
and therefore cannot log onto their mailbox.  Once you delete the
Security Code, the Subscriber can log onto the mailbox and select a
new Security Code.
Notes
Not...

    Chapter 5:  Using Administrative and Maintenance Features
34Issue 1-0
Erasing All Subscriber Messages
Description
This feature erases all the messages in a specific Subscriber Mailbox.
Default
Not applicable
Example
· 
This feature is handy when an installed extension is no longer
needed, or a new person is taking over the mailbox.  If there are
any messages left in its Subscriber Mailbox, you can erase them to
free up message storage space.
· 
You can also use this feature to erase all the messages...

    Chapter 5:  Using Administrative and Maintenance Features
Issue 1-035
Recording a Subscriber Mailbox Name
Description
You can record a name for a Subscriber Mailbox.  A mailbox name
replaces the mailbox number (or corresponding extension number) in
NVM-2 voice prompts.  Subscribers should record their own names
through their mailboxes (see the User’s Guide).  However, you may
want to record their names for them.
Default
No names are recorded.
Example
If you have a Portrait and you record the name...

    Chapter 5:  Using Administrative and Maintenance Features
36Issue 1-0
Changing the FAX Extension
Description
You can connect a FAX machine to one of the phone system extensions
(if your phone system allows it).  When an outside party calls in and the
Voice Mail detects FAX calling tone (CNG 1100Hz), the FAX call is
transferred to the extension connected to the FAX machine.  Seven
seconds is required to give the Voice Mail enough time to detect FAX
calling tone.
Default
With the Portrait phone system,...