Nitsuko Nvm-2002 Voice Mail With Automated Attendant Programming Guide

							    Chapter 4:  Customizing Subscriber Mailbox Features
Issue 1-027
Assigning a Mailbox Name
Description
This feature assigns a name to a Subscriber’s Voice Mailbox.  The
name is used for Directory Dialing (name-dialing).  That is, Automated
Attendant callers can simply dial the first few letters of a mailbox name
to transfer to that corresponding extension.
Default
No Subscriber Mailboxes have names.
Example
Suppose you have a Portrait phone system, and Directory Dialing by
first name is set up in your NVM-2 System.  If you assign the name
Michael to extension 24, Automated Attendant callers can dial 
M I C
on the dial pad to transfer to his extension.
Notes
If Directory Dialing by first name is enabled, make sure to assign the
extension users’ first names to their mailboxes.  Likewise, if Directory
Dialing by last name is enabled, assign extension users’ last names to
their mailboxes.
Programming Instructions
To assign a name to a Subscriber Mailbox:
1. 
Log onto System Administrator Mailbox (lowest numbered
extension) as follows:
From outside:
  Lift handset, dial NVM-2 phone number, wait for
the Main Greeting (Instruction Menu), dial #, dial extension
number, dial Security code if requested.
From your 124i extension:
  Press Voice Mail key. (Or, press
CALL key, dial *8. On Single Lines, dial *8).
From your Portrait extension:
  Press SPK, press ICM, dial
NVM-2 Direct Log-On Number (98) (or press Mailbox Logon
key).
From your VS/DS01 extension:
  Press Intercom key, press MSG
key.  On Single Lines, dial *6.
2. 
Wait for NVM-2 to answer.  Dial Security Code, if requested.
3. 
Press DM for Database management Menu.
4. 
Press MP for Subscriber Mailbox Programming.
5. 
Press NP for Mailbox Name Programming.
6. 
Follow the voice prompts.
Related Programming
To enable Directory Dialing, see Setting Up a Dialing Options Menu
 in
this guide. 
						

							    Chapter 4:  Customizing Subscriber Mailbox Features
28Issue 1-0
Re-Routing a Subscriber’s Callers
Description
NVM-2 can re-route a caller who tries to reach a Subscriber extension.
There are two different scenarios:
· 
If the caller tries to reach a Subscriber extension and that extension
has blocked Automated Attendant calls, NVM-2 can automatically
re-route the caller to another extension.
· 
If the caller actually enters the Subscriber Mailbox to leave a
message, NVM-2 can let the caller manually dial 0 (before or after
the beep) to re-route their call to another extension.
NVM-2 allows this type of re-routing only if a Call Routing (802, 803,
804) Mailbox is assigned to the Subscriber Mailbox.  This Call Routing
Mailbox is referred to as a Next Call Routing Mailbox
. Then you must
work with the Next Call Routing Mailbox’s Dial Action Table (1, 2, or
3, respectively).  NVM-2 will re-route the caller using the action and
number that is assigned to Key 0 in that Dial Action Table.
Default
· 
NVM-2 will automatically re-route a blocked Automated Attendant
caller to the lowest numbered extension.
· 
If a caller enters the Subscriber Mailbox to leave a message, NVM-
2 will let a caller manually dial 0 to re-route their call to the lowest
numbered extension.
Call Routing Mailbox 802 (with Dial Action Table 1) is assigned as the
Next Call Routing Mailbox for each Subscriber Mailbox.  Key 0 is set
up for unscreened transfer (which is the ET action) to the lowest
numbered extension.
Example
If you assign Call Routing Mailbox 803 as the Next Call Routing
Mailbox, you will have to program Key 0 in Dial Action Table 2.
Notes
· 
If the same Call Routing Mailbox is used in an Answering
Schedule and as a Next Call Routing Mailbox, the Key 0 action
will be available for incoming Automated Attendant callers as well
as callers who try to reach the Subscriber who has the Next Call
Routing Mailbox.
· 
To prevent both re-routing scenarios described above, make sure
that Key 0 is undefined in the Next Call Routing Mailbox’s Dial
Action Table. 
						

							    Chapter 4:  Customizing Subscriber Mailbox Features
Issue 1-029
Programming Instructions
To assign a different Next Call Routing Mailbox to a
Subscriber extension:
1. 
Log onto System Administrator Mailbox (lowest numbered
extension) as follows:
From outside:
  Lift handset, dial NVM-2 phone number, wait for
the Main Greeting (Instruction Menu), dial #, dial extension
number, dial Security code if requested.
From your Portrait extension:
  Press SPK, press ICM, dial
 NVM-2 Direct Log-On Number (98) (or press Mailbox Logon
key).
From your 124i extension:
  Press Voice Mail key. (Or, press
CALL key, dial *8. On Single Lines, dial *8).
From your VS/DS01 extension:
  Press Intercom key, press MSG
key.  On Single Lines, dial *6.
2. 
Wait for NVM-2 to answer.  Dial Security Code, if requested.
3. 
Press DM for Database Management Menu.
4. 
Press MP for Subscriber Mailbox Programming.
5. 
Press NC for Next Call Routing Mailbox.
6. 
Follow the voice prompts.
Related Programming
To assign an action and number to Key 0 in a Dial Action Table, see
Setting Up a Dialing Options Menu
 in this guide.
To block Automated Attendant calls to a Subscriber extension, see
Blocking Automated Attendant Calls 
in this guide. 
						

							    Chapter 4:  Customizing Subscriber Mailbox Features
30Issue 1-0
Setting the Message Limit for a Subscriber’s Mailbox
Description
This feature allows the System Administrator to change the maximum
number of messages that are allowed in a Subscriber Mailbox.  This
feature is useful when you have a mailbox that does not have an
extension associated with it.  You should set a mailbox (which does not
have an associated extension) with a message limit of 0 (zero).  This is
because the Distribution Mailbox is set up to distribute a message to all
Subscriber Mailboxes (even those without corresponding extensions).
Setting the Message Limit to 0 (zero) will prevent unused mailboxes
from receiving these messages.
You can specify from 0 (zero) to 300 messages as the limit.  However,
25 is the typical number used.
Default
25 Messages
Example
A Subscriber Mailbox is not used and does not have an extension.
Setting the Message Limit to 0 (zero) will prevent this mailbox from
receiving messages.  When the mailbox is used and a Subscriber logs
on for the first time, the mailbox will not have old messages from the
Distribution Mailbox.
Notes
When the mailbox is finally used, remember to change the message
limit from 0.  Otherwise, the mailbox will not be able to receive
messages.
If you use a FAX machine other than 17(for the Portrait) or 308
(124i/VS/DS01), be sure to set the Message Limit to 0 (zero) for this
extension.
Programming Instructions
To change the message limit of a particular Subscriber
Mailbox:
1. 
Log onto System Administrator Mailbox (lowest numbered
extension) as follows:
From outside:
  Lift handset, Dial NVM-2 phone number, wait for
the Main Greeting (Instruction Menu), dial #, dial extension
number, dial Security code if requested.
From your 124i extension:
  Press Voice Mail key. (Or, press
CALL key, dial *8. On Single Lines, dial *8).
From your Portrait extension:
  Press SPK, press ICM, dial
NVM-2 Direct Log-On Number (98) (or press Mailbox Logon
key).
From your VS/DS01 extension:
  Press Intercom key, press MSG
key.  On Single Lines, dial *6.
2. 
Wait for NVM-2 to answer.  Dial Security Code, if requested.
3. 
Press DM for Database Management Menu.
4. 
Press MP for Subscriber Mailbox Programming.
5. 
Press ML for Message Limit.
6. 
Follow the voice prompts. 
						

							    Chapter 4:  Customizing Subscriber Mailbox Features
Issue 1-031
Setting the Message Limit for a Subscriber’s Mailbox (cont’d)
Related Programming
To erase all of a Subscriber’s messages by logging onto their mailbox,
see Logging Onto Your Mailbox
 and Using the Listening Options
 in the
User’s Guide.
To prevent an invalid extension from receiving Automated Attendant
calls, see Blocking Automated Calls
 in this guide.
To change the number for the FAX machine, see Changing the FAX
Extension
 in this guide. 
						

							    Chapter 5:  Using Administrative and Maintenance Features
32Issue 1-0
Removing a Subscriber Extension
Description
If you no longer have a need for a particular Subscriber extension, you
should do a few things before you unplug the phone.  Someone (you or
the Subscriber) should log onto the Subscriber Mailbox and erase the
recorded Mailbox Greeting and Mailbox Name, if any.  If there are any
messages in the Subscriber Mailbox, they should be erased.  The
mailbox message length should be changed to 0.  Then you can unplug
the phone.  The Subscriber Mailbox will still be associated with the
port. In other words, removing a Subscriber extension does not remove
the Subscriber Mailbox from the NVM-2 system.
 
Default
N/A
Example
In the Portrait, if you unplug a phone that corresponds to extension 23,
Subscriber Mailbox 23 is still associated with extension 23.
Notes
For any invalid (uninstalled) extension, you should enable Block Auto
Attendant for that extension, and assign Key 0 to transfer calls to the
operator (in the Next Call Routing Mailbox’s Dial Action Table).  That
way, callers who dial invalid mailbox numbers are routed to the
operator (the lowest numbered extension).
Programming Instructions
N/A
Related Programming
To erase all of a Subscriber’s messages without logging onto their
mailbox, see Erasing All Subscriber Messages
 in this guide.
To erase all of a Subscriber’s messages by logging onto their mailbox,
see Logging Onto Your Mailbox
 and Using the Listening Options
 in
NVM-2 User’s Guide.
To prevent an invalid extension from receiving Automated Attendant
calls, see Blocking Automated Attendant Calls
 in this guide.
To re-route a caller who has dialed an extension, see Re-routing
 a
Subscriber’s Callers
 in this guide.
To set up Key 0 to route to the operator, see Setting Up a Dialing
Options Menu
, in this guide. 
						

							    Chapter 5:  Using Administrative and Maintenance Features
Issue 1-033
Deleting a Subscriber Mailbox Security Code
Description
This feature lets you delete the Security Code of a Subscriber Mailbox.
Default
No Subscriber Mailboxes have a Security Code.
Example
You will need to delete Mailbox Security Codes if Subscribers forget it,
and therefore cannot log onto their mailbox.  Once you delete the
Security Code, the Subscriber can log onto the mailbox and select a
new Security Code.
Notes
Not applicable
Programming Instructions
To delete a Mailbox Security Code:
1. 
Log onto System Administrator Mailbox (lowest numbered
extension) as follows:
From outside:
  Lift handset, dial NVM-2 phone number, wait for
the Main Greeting (Instruction Menu), dial #, dial extension
number, dial Security code if requested.
From your 124i extension:
  Press Voice Mail key. (Or, press
CALL key, dial *8. On Single Lines, dial *8).
From your Portrait extension:
  Press SPK, press ICM, dial
NVM-2 Direct Log-On Number (98) (or press Mailbox Logon
key).
From your VS/DS01 extension:
  Press Intercom key, press MSG
key.  On Single Lines, dial *6.
2. 
Wait for NVM-2 to answer.  Dial Security Code, if requested.
3. 
Press DM for Database Management Menu.
4. 
Press MP for Subscriber Mailbox Programming.
5. 
Press DS for Delete Security Code.
6. 
Follow the voice prompts.
Related Programming
To assign a Security Code to a Subscriber Mailbox, see the User’s
Guide. 
						

							    Chapter 5:  Using Administrative and Maintenance Features
34Issue 1-0
Erasing All Subscriber Messages
Description
This feature erases all the messages in a specific Subscriber Mailbox.
Default
Not applicable
Example
· 
This feature is handy when an installed extension is no longer
needed, or a new person is taking over the mailbox.  If there are
any messages left in its Subscriber Mailbox, you can erase them to
free up message storage space.
· 
You can also use this feature to erase all the messages that are in
Subscriber Mailboxes that do not have associated extensions/users.
Unless the Message Limit is set to 0 (zero), these Subscriber
Mailboxes, even though not associated with a extension/user, will
receive messages if someone sends a message to the Distribution
Mailbox.  (The Distribution Mailbox distributes a message to each
Subscriber Mailbox regardless of whether an extension is
associated with it).
Notes
Not applicable
Programming Instructions
To erase all the messages in a Subscriber Mailbox:
1. 
Log onto System Administrator Mailbox (lowest numbered
extension) as follows:
From outside:
  Lift handset, dial NVM-2 phone number, wait for
the Main Greeting (Instruction Menu), dial #, dial extension
number, dial Security code if requested.
From your 124i extension:
  Press Voice Mail key. (Or, press
CALL key, dial *8. On Single Lines, dial *8).
From your Portrait extension:
  Press SPK, press ICM, dial
NVM-2 Direct Log-On Number (98) (or press Mailbox Logon
key).
From your VS/DS01 extension:
  Press Intercom key, press MSG
key.  On Single Lines, dial *6.
2. 
Wait for NVM-2 to answer.  Dial Security Code, if requested.
3. 
Press SA for System Administrator Menu.
4. 
Press EM for Erase All Subscriber Messages.
5. 
Follow the voice prompts
Related Programming
To erase all messages (including Instruction Menus, Announcement
Messages, etc.),  see Initializing (Erasing) All System Messages
 in this
guide.
To set a limit on the number of messages, see Setting the Message
 Limit
for a Subscriber’s Mailbox
 in this guide. 
						

							    Chapter 5:  Using Administrative and Maintenance Features
Issue 1-035
Recording a Subscriber Mailbox Name
Description
You can record a name for a Subscriber Mailbox.  A mailbox name
replaces the mailbox number (or corresponding extension number) in
NVM-2 voice prompts.  Subscribers should record their own names
through their mailboxes (see the User’s Guide).  However, you may
want to record their names for them.
Default
No names are recorded.
Example
If you have a Portrait and you record the name John Smith for extension
23, and John does not answer an Automated Attendant call, NVM-2
will say John Smith does not answer
 instead of Extension 23 does not
answer.
Notes
The name can be up to 10 seconds long.
Programming Instructions
To record a name for a Subscriber Mailbox:
1. 
Log onto System Administrator Mailbox (lowest numbered
extension) as follows:
From outside:
  Lift handset, dial NVM-2 phone number, wait for
the Main Greeting (Instruction Menu), dial #, dial extension
number, dial Security code if requested.
From your 124i extension:
  Press Voice Mail key. (Or, press
CALL key, dial *8. On Single Lines, dial *8).
From your Portrait extension:
  Press SPK, press ICM, dial
NVM-2 Direct Log-On Number (98) (or press Mailbox Logon
key).
From your VS/DS01 extension:
  Press Intercom key, press MSG
key.  On Single Lines, dial *6.
2. 
Wait for NVM-2 to answer.  Dial Security Code, if requested.
3. 
Press SA for System Administrator Menu.
4. 
Press N for Mailbox Names.
5. 
Follow the voice prompts.
Related Programming
None 
						

							    Chapter 5:  Using Administrative and Maintenance Features
36Issue 1-0
Changing the FAX Extension
Description
You can connect a FAX machine to one of the phone system extensions
(if your phone system allows it).  When an outside party calls in and the
Voice Mail detects FAX calling tone (CNG 1100Hz), the FAX call is
transferred to the extension connected to the FAX machine.  Seven
seconds is required to give the Voice Mail enough time to detect FAX
calling tone.
Default
With the Portrait phone system, extension 17 is the default extension
assigned for connecting a FAX.  With all other phone systems (124i,
VS, and DS01), the default extension is 308.
Example
You have a Portrait phone system, and want to connect extension 12 to
the FAX machine instead of extension 17.
Notes
You can use only one extension for a FAX machine.
If you use an extension other than 17 (or 308)  for a FAX machine, you
can make 17 (or 308) into a Subscriber Mailbox.  Extension 17
 can be
used for a Subscriber.  Enter 
*0 for the FAX string.
If you use a number other than 17 for the FAX machine, be sure to set
the Message Storage Limit to 0 for this extension.
Programming Instructions
To change the extension that is connected to a FAX
machine:
1. 
Log onto System Administrator Mailbox (lowest numbered
extension) as follows:
From outside:
  Lift handset, dial NVM-2 phone number, wait for
the Main Greeting (Instruction Menu), dial #, dial extension
number, dial Security code if requested.
From your 124i extension:
  Press Voice Mail key. (Or, press
CALL key, dial *8. On Single Lines, dial *8).
From your Portrait extension:
  Press SPK, press ICM, dial NVM-
2 Direct Log-On Number (98) (or press Mailbox Logon key).
From your VS/DS01 extension:
  Press Intercom key, press MSG
key.  On Single Lines, dial *6.
2. 
Wait for NVM-2 to answer.  Dial Security Code, if requested.
3. 
Press DM for Database Management Menu.
4. 
Press FT for FAX Transfer.
5. 
Follow the voice prompts.
Related Programming
To change the Message Storage Limit, see Setting the Message Storage
Limit
 of a Subscriber’s Mailbox
 in this guide.