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Nitsuko Nvm-2002 Voice Mail With Automated Attendant Programming Guide

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Page 1

NVM-2
Voice Mail
with Automated Attendant
Programming Guide
Part No. 17690INS02
Issue 1-0, December 1997 (2412)
4 FOREST PARKWAY, SHELTON, CONNECTICUT  06484 TEL:  203-926-5400  FAX:  203-929-0535 

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This manual has been developed by Nitsuko America.  It is intended for the use of its customers and
service personnel, and should be read in its entirety before attempting to install or program the system.
Any comments or suggestions for improving this manual would be appreciated.  Forward your remarks to:
Nitsuko America, Telecom Division
4 Forest Parkway
Shelton, CT 06484
Attention:  Manager, Technical Publications
Nothing contained in this manual shall be deemed to be, and this manual does not...

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    Table of Contents
Issue 1-0i
Chapter 1 Introducing NVM-2
About NVM-2 ..................................................................................... 1
About the Automated Attendant .......................................................... 1
About the Voice Mail System.............................................................. 1
NVM-2 Specifications......................................................................... 1
About the NVM-2...

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    Chapter 1:  Introducing NVM-2
Issue 1-01
About NVM-2
NVM-2 provides an Automated Attendant and Voice Mail system for
the Portrait Phone System.
 
About the Automated Attendant
The NVM-2 Automated Attendant does the following:
· 
Answers your incoming calls.
· 
Provides dialing instructions to callers and enables them to direct
their own calls to a desired extension, department or company
operator by dialing digits on their Touch-Tone telephone.
When the Automated Attendant answers, the caller hears a...

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    Chapter 1:  Introducing NVM-2
2Issue 1-0
About The NVM-2 Documents
· User’s Guide
 
This guide explains how to use the NVM-2 Subscriber Mailboxes.
It is for the extension users. (The Subscriber Mailboxes are
referred to as Voice Mailboxes
 in the User’s Guide.)
 
· Setup Guide
 
This guide explains how to get the NVM-2 system up and running
with the Portrait Phone System.  When the installer is done with the
setup procedure, each Portrait Phone System extension will have a
Subscriber Mailbox and the...

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    Chapter 2:  Understanding and Changing the Default Setup
Issue 1-03
Programming NVM-2 Using the System Administrator Extension
To program (change/customize) the default settings for the NVM-2
features that are described in Chapters 3-5 in this guide, you must use
an NVM-2 System Administrator extension.  Extension 10 is a
permanent System Administrator extension.  You can convert any
Subscriber extension to  that of a System Administrator (see Chapter 3).
For easy reference, the tables on the...

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    Chapter 2:  Understanding and Changing the Default Setup
4Issue 1-0
TABLE  1:   Default Automated Attendant Setup at a Glance (cont’d)
Feature Default Value Where To Find Instructions to Change the Default Values
Use this Document: Chapter # Feature Title in Chapter
DialingOptions Menu[Dial ActionTables (DATs)]
2, 3
Automated Attendant callers can: - Press 0 to leave a message for   the lowest numbered extension. - Dial extension to transfer to it. - Press 9 to hang up call. - Press * &  extension to...

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    Chapter 2:  Understanding and Changing the Default Setup
Issue 1-05
The Default Mailbox Types and Numbering
TABLE 2:  Default Mailbox Types and Numbering at a Glance
Mailbox Type
What It Does Default Numbers
(You cannot change these)
 Where to Find Instructions to Change Features
Use this Document: Chapter # Feature Title in
Chapter
SubscriberHolds messagesfor an extensionuser and providesaccess to VoiceMail features.
Phone SystemExtensions        MlbxFor Portrait:10-16, 18-33* = 10-16, 18-33
For...

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    Chapter 2:  Understanding and Changing the Default Setup
6Issue 1-0
The Default Subscriber Mailbox Features
TABLE 3:  Default Subscriber Mailbox Features at a Glance
Feature Default Value Where To Find Instructions to Change the Default Values
Use this Document: Chapter # Feature Title in
Chapter
Subscriber MailboxNumbersPhone SystemExtensions     =   MailboxesFor Portrait:10-16, 18-33* = 10-16, 18-33
For 124i:301-307, 309-324* = 301-307,309-324
For VS/DS01:300-307, 309-323* = 300-307,309-323
*Phone...
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