Nitsuko Nvm-2002 Voice Mail With Automated Attendant Programming Guide

    Chapter 2:  Understanding and Changing the Default Setup
Issue 1-07
TABLE 3:  Default Subscriber Mailbox Features at a Glance (cont’d)
Feature Default Value Where To Find Instructions to Change the Default Values
Use this Document: Chapter # Feature Title in Chapter
Block AutomatedAttendant CallsDisabled (No extension isblocked from receiving AutoAttendant Calls).
Programming Guide:
- to enable Block Auto  Attendant calls4 - Blocking Automated Attendant   Calls
Re-routing aSubscriber’s Callers(Next...

    Chapter 3:  Customizing Automated Attendant Features
8Issue 1-0
Setting Up Schedules for the Main Greetings
Description
The Automated Attendant can answer calls with different recorded
Main Greetings (technically called “Instruction Menus”).  For example,
you can have one Main Greeting for business hours and another Main
Greeting for off-hours.  But you have to set up schedules for the Main
Greetings so they will play when you want them to play.  Hence the
NVM-2 term “Answering Schedules.”
When you...

    Chapter 3:  Customizing Automated Attendant Features
Issue 1-09
Setting Up Schedules for the Main Greetings (cont’d)
Programming Instructions
To set up Answering Schedules:
1. 
Log onto System Administrator Mailbox (lowest numbered
extension) as follows:
From outside:
  Lift handset, dial NVM-2 phone number, wait for
the Main Greeting (Instruction Menu), dial #, dial extension
number, dial Security code if requested.
From your 124i extension:
  Press Voice Mail key. (Or, press
CALL key, dial *8. On...

    Chapter 3:  Customizing Automated Attendant Features
10Issue 1-0
Recording the Main Greetings
Description
A Main Greeting (technically called an “Instruction Menu”) is the
recorded message that plays when the Automated Attendant answers a
call.  The Main Greeting should do the following:
· 
Welcome the caller (Thank you for calling
).
· 
List the available dialing options (e.g., Press 1 for Sales, Press 2
for Technical Support
).
Default
Thank you for calling.  If you are calling from a Touch Tone...

    Chapter 3:  Customizing Automated Attendant Features
Issue 1-011
Recording the Main Greetings (cont’d)
Programming Instructions
To record a Main Greeting (Instruction Menu):
1. 
Log onto System Administrator Mailbox (lowest numbered
extension) as follows:
From outside:
  Lift handset, dial NVM-2 phone number, wait for
the Main Greeting (Instruction Menu), dial #, dial extension
number, dial Security code if requested.
From your 124i extension:
  Press Voice Mail key. (Or, press
CALL key, dial *8. On...

    Chapter 3:  Customizing Automated Attendant Features
12Issue 1-0
Temporarily Overriding All Main Greetings
Description
This feature lets you temporarily override all answering schedules and
have the Automated Attendant answer calls with a substitute Main
Greeting (Instruction Menu).  This feature is technically called
Answering Schedule Override. This is how it works:
· 
Select one of NVM-2’s Call Routing Mailbox numbers (802, 803,
or 804) to be the “override” mailbox.  Keep in mind that a Call...

    Chapter 3:  Customizing Automated Attendant Features
Issue 1-013
Temporarily Overriding All Main Greetings (cont’d)
Related Programming
· 
To record a Main Greeting (Instruction Menu), see Recording the
Main Greetings
 in this chapter.
· 
For information on Answering Schedules, see Setting Up the
Schedules for the Main Greetings
 in this chapter. 

    Chapter 3:  Customizing Automated Attendant Features
14Issue 1-0
Setting Up a Dialing Options Menu
Description
NVM-2 lets you set up a menu of dialing options for Automated
Attendant callers who are using Touch Tone phones.  Callers simply
press a Touch Tone key (during the recorded Main Greeting/Instruction
Menu) to direct their own call to a pre-programmed destination.  For
example, you could set up it up so that a caller can “Press 2 for John
Smith
.”
You program the dialing options in a Dial...

    Chapter 3:  Customizing Automated Attendant Features
Issue 1-015
Setting Up a Dialing Options Menu (cont’d)
Hear Current Parameters For Keys (HP)
This plays the current Dial Action Table assignments for the Touch
Tone keys.  (This is not an action for a key.)
Go to a Pre-Defined Mailbox (MG)
This lets the caller press a key to go to a pre-defined mailbox.  You can
enter the following mailbox numbers:
· 
Announcement Mailbox (800, 801).  NVM-2 plays the
Announcement that you record for the...

    Chapter 3:  Customizing Automated Attendant Features
16Issue 1-0
Setting Up a Dialing Options Menu (cont’d)
Pre-Defined Extension Transfer [Screened] (ET)
This feature is not used when integrating with a Portrait phone system.
In the other phone systems, this lets the caller press one key to make a
screened transfer to a pre-defined Subscriber extension.
If the transfer is incomplete, NVM-2 retrieves the call after 3 rings and
lets the caller leave a message or return to the Automated Attendant...