Nitsuko Nvm-2002 Voice Mail With Automated Attendant Programming Guide

    Chapter 3:  Customizing Automated Attendant Features
Issue 1-017
Setting Up a Dialing Options Menu (cont’d)
Unscreened (Blind) Transfer to a Pre-Defined Extension (UX)
This lets the caller press one key to make an unscreened transfer to a
specific Subscriber extension.  If the transfer is incomplete, the phone
system handles the call.
Unscreened Transfers to Caller-Dialed Extensions (UC)
This lets the caller dial extension numbers to make unscreened transfers
to those extensions.  Assign UC to the...

    Chapter 3:  Customizing Automated Attendant Features
18Issue 1-0
Setting Up a Dialing Options Menu (cont’d)
Enter these codes          For this special entry:
*F Flash
*S Wait for any type of
    sound
*W Wait for dial tone
*P Non-monitored pause
(the Voice Mail
    pauses 2 seconds,
   dials next digit.)
** * (star key)
*# # (pound key)
*1 [ (open bracket)
*5 ] (close bracket)
Default
Key Number Default Dial Action in Portrait Default Dial Action in
VS/DS01
Key 0 (DialingOptions Menu 1)
Key 0...

    Chapter 3:  Customizing Automated Attendant Features
Issue 1-019
Setting Up a Dialing Options Menu (cont’d)
Example
You have a Portrait phone system.  Extension 24 is for your Sales
person, and you want callers to be able to press 2 to make a transfer to
that extension.  To set this up in Dial Action Table programming you
would do the following:
1. 
Select the action UX. The code UX is for 
Unscreened (Blind)
Transfer to a Pre-Defined Extension.
2. 
Select the number:  24.
3. 
Press the key for the...

    Chapter 3:  Customizing Automated Attendant Features
20Issue 1-0
Setting Up a Dialing Options Menu (cont’d)
Programming Instructions
To set up the dialing options in a Dial Action Table:
1. Log onto System Administrator Mailbox (lowest numbered
extension) as follows:
From outside:
  Lift handset, dial NVM-2 phone number, wait for
the Main Greeting (Instruction Menu), dial #, dial extension
number, dial Security code if requested.
From your VS/DS01 extension:
  Press Intercom key, press MSG
key.
From...

    Chapter 3:  Customizing Automated Attendant Features
Issue 1-021
Recording an Announcement Message
Description
An Announcement Message is recorded for an Announcement Mailbox.
An Announcement Message typically plays some type of information
(movie schedules, sales promos, insurance rates, directions) for
Automated Attendant callers.  When the Announcement finishes
playing, the caller goes back to the Automated Attendant Instruction
Menu.
Default
No Announcement Messages
Example
It is common to record...

    Chapter 4:  Customizing Subscriber Mailbox Features
22Issue 1-0
Creating a System Administrator Programming Extension
Description
NVM-2 lets you convert any Subscriber extension into an NVM-2
System Administrator extension.  (By default extension 17 in the
Portrait and 308 for the other phone systems is reserved for a FAX.
You can change this number).  A System Administrator extension can
be used to program all the NVM-2 system features (that is, all the
features in this guide).  In addition, a...

    Chapter 4:  Customizing Subscriber Mailbox Features
Issue 1-023
Creating a System Administrator Programming Extension (cont’d)
3. Press DM for Database Management Menu.
4. 
Press MP for Subscriber Mailbox Programming.
5. 
Press SA for System Administrator.
6. 
Follow the voice prompts.
Related Programming
To assign a Security Code to any Subscriber Mailbox (including one
that has been converted into a System Administrator), see the User’s
Guide. 

    Chapter 4:  Customizing Subscriber Mailbox Features
24Issue 1-0
Enabling or Disabling a Message Lamp
Description
This feature determines if NVM-2 will inform Subscribers that they
have received new messages in their mailboxes.  NVM-2 lights the
Message Lamp on Key phones. When the handset of a Single Line
phone is lifted, the Subscriber hears stutter dial tone to indicate that the
mailbox has new messages.
Default
Message Lamp is enabled for all Subscriber extensions.
Example
If you disable the...

    Chapter 4:  Customizing Subscriber Mailbox Features
Issue 1-025
Blocking Automated Attendant Calls
Description
This feature prevents an Automated Attendant caller from reaching the
Subscriber extension.  NVM-2 lets the caller leave a message.  Or,
NVM-2 can automatically re-route the blocked caller to another
extension.
Default
Automated Attendant calls are not blocked.
Example
You may want to block Automated Attendant calls to the company
president’s extension and re-route them to an assistant’s...

    Chapter 4:  Customizing Subscriber Mailbox Features
26Issue 1-0
Using Forced Unscreened Transfer
Description
In a Voice Mail system that is set up for screened Automated Attendant
transfers to all extensions, you can use the Forced Unscreened Transfer
feature to force an extension to receive unscreened (blind) Automated
Attendant transfers instead.
This feature is not applicable to systems integrating with the Portrait
phone system.
Default
Forced Unscreened Transfers are disabled.
Example
You may...