Nitsuko Ds2000 Software Manual

Attendant Call Queuing
DS2000 Software ManualChapter 1: Features23
Feature Operation
To answer a call flashing the Operator Call Key:
1. Press the flashing Operator Call Key.
This places your outside call on Hold and answers the waiting call. 

Attendant Position
24Chapter 1: FeaturesDS2000 Software Manual
Attendant Position
Description
The attendant is the focal point for call procesing within the system. The system can have up to four 
attendants. In addition to the features of a standard keyset, the attendant also has the following 
unique capabilities (refer to the respective feature for details):
Attendant Call Queuing (page 22)
Incoming Intercom calls from co-workers queue for the attendant. The callers never hear busy 
tone.
Barge In...

Attendant Position
DS2000 Software ManualChapter 1: Features25
Programming Guide
Step-by-step guide for setting up Attendant 
Position 
Step 1: Install a 34-Button Display or 34-Button Super Display telephone for the attendant.
• A 24-Button or 110-Button DSS Console will 
also help the attendant process calls more quickly.
Step 2: Should the system have more than one attendant?
• In Program 0301 - Number of Operators 
(page 370), enter 2-4.
• In Program 0301 - Operator 1 Extension 
(page 370), Program...

Attendant Position
26Chapter 1: FeaturesDS2000 Software Manual
Programming List
Note:Designating an extension as an operator in Program 0301 automatically assigns Class of Service 01 
to that extension. If you change your operator setup and make an operator a “normal” extension, be 
sure to go back and manually reassign a new Class of Service (2-15) to that extension. Note that the 
attendant’s Class of Service options are fully customizable.
Program 0301 - Number of Operators (page 370)
Specify the...

Attendant Position
DS2000 Software ManualChapter 1: Features27
Privacy (page 226)
Since the attendant is never busy for Intercom calls, the attendant always has Privacy enabled.
Removing Trunks and Extensions From Service (page 242)
Normally, the attendant should be able to remove extensions and trunks from service.
Voice Mail (page 340)
TRF transfers to the attendant from the Voice Mail Automated Attendant flash the Opera-
tor Call key and the Ring Indicator lamp. The call does not flash a line/loop...

Automatic Call Distribution (ACD)
28Chapter 1: FeaturesDS2000 Software Manual
Automatic Call Distribution (ACD)
Description
LCCPU 01.00.00 Not available. Also see Extension Hunting on page 121. 

Automatic Fault Reporting
DS2000 Software ManualChapter 1: Features29
Automatic Fault Reporting
Description
LCCPU 01.00.00 Not available. 

Automatic Handsfree
30Chapter 1: FeaturesDS2000 Software Manual
Automatic Handsfree
Description
Automatic Handsfree allows a keyset user to place or answer a call Handsfree by just pressing a key 
— without lifting the handset or pressing 
SPK first. If enabled, the system provides Automatic 
Handsfree for:
Call Coverage Keys
Central Office Calls (line and loop calls)
Group Call Pickup keys
Hotline Keys
Intercom (ICM key)
Last Number Redial (LND key)
Paging keys
Park keys
Personal Speed Dial bin...

Automatic Handsfree
DS2000 Software ManualChapter 1: Features31
Programming Guide
Programming List
Program 0201 - Automatic Handsfree (page 367)
Enter Y to enable Automatic Handsfree system-wide.
Program 1802 - Automatic Handsfree (page 456)
Enter Y to enable Automatic Handsfree.Step-by-step guide for setting up Automatic 
Handsfree
Step 1: IShould an extension be able to use Automatic Handsfree?
• In Program 0201 - Automatic Handsfree 
(page 367), enter Y to enable Automatic Hands-
free system wide.
•...

Automatic Handsfree
32Chapter 1: FeaturesDS2000 Software Manual
Other Related Features
Central Office Calls, Placing (page 63)
With Automatic Handsfree, an extension user can press a line key to place a trunk call without 
first lifting the handset or pressing SPK. Users without Automatic Handsfree can preselect a 
line key before lifting the handset or pressing SPK.
Handsfree and Handsfree Answerback (page 150)
Process calls using the speaker and microphone in the telephone (instead of the handset)....