Netgear Wndr3400v3 N600 Wireless Dual Band Router User Manual

							Advanced Settings 91
 N600 Wireless Dual Band Router WNDR3400v3
To turn on Universal Plug and Play:
1. 
Select  Advanced > 
 Advanced Setup > UPnP. The UPnP screen displays. 
2. The available settings and information in this screen are:
Turn UPnP On. UPnP can be enabled or disabled for automatic device configuration. 
The default setting for UPnP is disabled. If this check box is not selec\
ted, the router does  not allow any device to automatically control the resources, such as por\
t forwarding 
(mapping), of the router. 
Advertisement Period.  The advertisement period is how often the router broadcasts its 
UPnP information. 
 This value can range from 1 to 1440 minutes. The default period is 30 
minutes. Shorter durations ensure that control points have current devic\
e status at the 
expense of additional network traffic. Longer durations can compromise the freshness of 
the device status, but can significantly reduce network traffic.
Advertisement Time to Live.  The time to live for the advertisement is measured in hops 
(steps) for each UPnP packet sent. 
 The time to live hop count is the number of steps a 
broadcast packet is allowed to propagate for each UPnP advertisement bef\
ore it 
disappears. The number of hops can range from 1 to 255. The default value for the 
advertisement time to live is 4 hops, which should be fine for most home\
 networks. If you 
notice that some devices are not being updated or reached correctly, it might be 
necessary to increase this value.
UPnP Portmap Table.  The UPnP Portmap 
 Table displays the IP address of each UPnP 
device currently accessing the router and which ports (internal and ext\
ernal) that device 
has opened. The UPnP Portmap Table also displays what type of port is open and 
whether that port is still active for each IP address. 
3.  Click  Apply to save your settings. 
						

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N600 Wireless Dual Band Router WNDR3400v3 
IPv6
You can use this feature to set up an IPv6 Internet connection type if NE\
TGEAR genie does 
not detect it automatically.
To set up an IPv6 Internet connection type:
1.  Select  Advanced > 
 Advanced Setup > IPv6 to display the following screen:
2. Select the IPv6 connection type from the list of Internet connection typ\
es. Your Internet 
service provider (ISP) can provide this information.
• If your ISP did not provide details, you can select 6to4 T
 unnel. 
• If you are not sure, select  Auto Detect so that the router detects the IPv6 type that is 
in use.
• If your Internet connection does not use PPPoE, DHCP
 , or fixed, but is IPv6, then 
select  Auto Config.
3.  Click  Apply  so that your changes take ef
 fect.
Traffic Meter
Traffic metering allows you to monitor the volume of Internet traffic passing through your 
router’s Internet port. With the traffic meter utility, you can set limits for traffic volume, set a 
monthly limit, and get a live update of traffic usage. 
						

							Advanced Settings 93
 N600 Wireless Dual Band Router WNDR3400v3
To monitor Internet traffic:
1. 
Click  Advanced > 
 Advanced Setup > Traffic Meter  to display the following screen:
Scroll to 
view more 
settings
2. To enable the traffic meter, select the Enable Traffic Meter check box.
3.  If you would like to record and restrict the volume of Internet traf
 fic, select the Traffic 
volume control  by radio button. You can select one of the following options for controlling 
the traffic volume:
• No Limit. No restriction is applied when the traf
 fic limit is reached.
• Download only . 
 The restriction is applied to incoming traffic only.
• Both Directions. 
 The restriction is applied to both incoming and outgoing traffic.
4.  Y
ou can limit the amount of data traffic allowed per month by specifying how many Mbytes 
per month are allowed or by specifying how many hours of traffic are allowed.
5.  Set the T
 raffic Counter  to begin at a specific time and date.
6.  Set up  T
 raffic Control to issue a warning message before the monthly limit of Mbytes or 
hours is reached. You can select one of the following to occur when the limit is attained:
• The Internet LED blinks green or amber
 . 
• The Internet connection is disconnected and disabled.
7.  Set up Internet 
 Traffic Statistics to monitor the data traffic by clicking the  Traffic Status 
button. You get a live update on Internet traffic status on your  router.
8.  Click  Apply to save your settings. 
						

							94
9
9.   Troubleshooting
This chapter provides information to help you diagnose and solve problems you might have with 
your router. If you do not find the solution here, visit the NETGEAR support site at 
http://support.netgear.com for product and contact information.
This chapter contains the following sections:
•Quick Tips 
•Troubleshoot with the LEDs 
•Cannot Log In to the Router 
•Cannot Access the Internet 
•Changes Not Saved 
•Incorrect Date or Time 
•Wireless Connectivity 
•Restore the Factory Settings and Password 
•Troubleshoot Your Network Using the Ping Utility  
						

							Troubleshooting 
95  N600 Wireless Dual Band Router WNDR3400v3
Quick Tips
This section describes tips for troubleshooting some common problems.
Sequence to Restart Your Network
Be sure to restart your network in this sequence:
1. Turn off and unplug the modem. 
2. Turn off the router and computers.
3. Plug in the modem and turn it on. Wait 2 minutes.
4. Turn on the router and wait 2 minutes.
5. Turn on the computers.
Check Ethernet Cable Connections
Make sure that the Ethernet cables are securely plugged in. 
•The Internet status LED on the router is lit if the Ethernet cable connecting the router and 
the modem is plugged in securely and the modem and router are turned on. 
•For each powered-on computer connected to the router by an Ethernet cable, the 
corresponding numbered router LAN port LED is lit. 
Wireless Settings
Make sure that the wireless settings in the computer and router match exactly: 
•For a wirelessly connected computer, the wireless network name (SSID) and wireless 
security settings of the router and wireless computer need to match exactly. 
•If you set up an access list in the Advanced Wireless Settings screen, you have to add 
each wireless computer’s MAC address to the router’s access list.
Network Settings
Make sure that the network settings of the computer are correct: 
•Wired and wirelessly connected computers need to have network (IP) addresses on the 
same network as the router. The simplest way to do this is to configure each computer to 
obtain an IP address automatically using DHCP. 
•Some cable modem service providers require you to use the MAC address of the 
computer initially registered on the account. You can view the MAC address in the 
Attached Devices screen. 
						

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N600 Wireless Dual Band Router WNDR3400v3 
Troubleshoot with the LEDs
After you turn on power to the router, the following sequence of events \
should occur:
1.  When power is first applied, verify that the Power/T
 est LED  is lit.
2.  V
erify that the Power/Test LED turns amber within a few seconds, indicating that the self-test \
is running.
3.  After approximately 30 seconds, verify:
• The Power/T
 est LED is solid green.
• The Internet LED is lit.
• A numbered Ethernet port LED is lit for any local port that is connected\
 to a computer
 . 
This indicates that a link has been established to the connected device.\
The LEDs on the front panel of the router can be used for troubleshootin\
g.
Power/Test LED Is Off or Blinking
• Make sure that the power cord is securely connected to your router and t\
hat the power 
adapter is securely connected to a functioning power outlet. 
• Make sure that you are using the 12V DC, 2.5A power adapter that NETGEAR\
 supplied 
for this product.
• If the Power/T
 est LED blinks slowly and continuously, the router firmware is corrupted. 
This can happen if a firmware upgrade is interrupted, or if the router d\
etects a problem  with the firmware. If the error persists, you have a hardware problem. tFor recovery 
instructions or help with a hardware problem, contact technical support \
at 
http://support.netgear.com/general/contact/default.aspx.
Power/Test LED Stays Amber
When the router is turned on, the Power/Test LED turns amber for about 20 seconds and 
then turns green. If the LED does not turn green, the router has a probl\
em.
If the Power/Test LED is still amber 1 minute after you turn on power to the router:
1.  T
urn the power off and back on to see if the router recovers.
2.  Press and hold the  Restore Factory Settings button to return the router to its factory 
settings. See  Factory Settings  on page  106.
If the error persists, you might have a hardware problem and should cont\
act technical 
support at www.netgear.com/support .
LEDs Never Turn Off
When the router is turned on, the LEDs light for about 10 seconds and th\
en turn off. If all the 
LEDs stay lit, the fault is within the router. 
						

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97  N600 Wireless Dual Band Router WNDR3400v3
If all LEDs are still lit 1 minute after power-up:
•Cycle the power to see if the router recovers.
•Press and hold the Restore Factory Settings button to return the router to its factory 
settings. See 
Factory Settings on page 106.
If the error persists, you might have a hardware problem and should contact technical 
support at 
www.netgear.com/support.
Internet or Ethernet Port LEDs Are Off
If either the Ethernet port LEDs or the Internet LED does not light when the Ethernet 
connection is made, check the following:
•Make sure that the Ethernet cable connections are secure at the router and at the modem 
or computer.
•Make sure that power is turned on to the connected modem or computer.
•Be sure that you are using the correct cable:
When connecting the router’s Internet port to a cable or DSL modem, use the cable that 
was supplied with the cable or DSL modem. This cable could be a standard 
straight-through Ethernet cable or an Ethernet crossover cable.
Wireless LEDs Are Off
If the Wireless LEDs stay off, check to see if the Wireless On/Off button on the router has 
been pressed. This button turns the wireless radios in the router on and off. The Wireless 
LEDs are lit when the wireless radio is turned on.
The Push N Connect (WPS) Button Blinks Green
If after you use the WPS function the button blinks green, check the following:
•Make sure that you are using the button and not the router’s built-in registrar.
•Check that PIN verification has succeeded for the wireless device you are adding to the 
wireless network.
•Make sure that you have not pressed the WPS button on the side of the router after 
disabling the WPS feature (you logged in to the router and disabled this previously).
•Check that the router is not in the temporary AP setup locked state (if you are using the 
wireless repeater function).
Cannot Log In to the Router
If you are unable to log in to the router from a computer on your local network, check the 
following: 
						

							Troubleshooting 
98 N600 Wireless Dual Band Router WNDR3400v3 
•If you are using an Ethernet-connected computer, check the Ethernet connection 
between the computer and the router as described in the previous section.
•Make sure that your computer’s IP address is on the same subnet as the router. If you are 
using the recommended addressing scheme, your computer’s address should be in the 
range of 192.168.1.2 to 192.168.1.254. 
•If your computer’s IP address is shown as 169.254.x.x, recent versions of Windows and 
Mac OS generate and assign an IP address if the computer cannot reach a DHCP server. 
These autogenerated addresses are in the range of 169.254.x.x. If your IP address is in 
this range, check the connection from the computer to the router, and reboot your 
computer.
•If your router’s IP address was changed and you do not know the current IP address, 
clear the router’s configuration to factory defaults. This sets the router’s IP address to 
192.168.1.1. This procedure is explained in 
Factory Settings on page 106.
•Make sure that your browser has Java, JavaScript, or ActiveX enabled. If you are using 
Internet Explorer, click Refresh to be sure that the Java applet is loaded.
•Try quitting the browser and launching it again.
•Make sure that you are using the correct login information. The factory default login name 
is admin, and the password is password. Make sure that Caps Lock is off when you 
enter this information.
•If you are attempting to set up your NETGEAR router as an additional router behind an 
existing router in your network, consider replacing the existing router instead. NETGEAR 
does not support such a configuration.
•If you are attempting to set up your NETGEAR router as a replacement for an ADSL 
gateway in your network, the router cannot perform many gateway services, such as, 
converting ADSL or cable data into Ethernet networking information. NETGEAR does not 
support such a configuration.
Cannot Access the Internet
If you can access your router but you are unable to access the Internet, first determine 
whether the router can obtain an IP address from your Internet service provider (ISP). Unless 
your ISP provides a fixed IP address, your router requests an IP address from the ISP. You 
can determine whether the request was successful using the Router Status screen.
To check the WAN IP address: 
1. Start your browser, and select an external site such as http://www.netgear.com.
2. Access the router interface at http://www.routerlogin.net.
3. Select Administration > Router Status.
4. Check that an IP address is shown for the Internet port. If 0.0.0.0 is shown, your router has 
not obtained an IP address from your ISP. 
						

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99  N600 Wireless Dual Band Router WNDR3400v3
If your router cannot obtain an IP address from the ISP, you might need to force your cable or 
DSL modem to recognize your new router by restarting your network, as described in 
Sequence to Restart Your Network on page 95.
If your router is still unable to obtain an IP address from the ISP, the problem might be one of 
the following:
•Your Internet service provider (ISP) might require a login program. 
Ask your ISP whether they require PPP over Ethernet (PPPoE) or some other type of 
login.
•If your ISP requires a login, the login name and password might be set incorrectly.
•Your ISP might check for your computer’s host name. 
Assign the computer host name of your ISP account as the account name in the Internet 
Settings screen.
•Your ISP allows only one Ethernet MAC address to connect to Internet and might check 
for your computer’s MAC address. In this case, do one of the following:
-Inform your ISP that you have bought a new network device, and ask them to use the 
router’s MAC address.
-Configure your router to clone your computer’s MAC address.
If your router can obtain an IP address, but your computer is unable to load any web pages 
from the Internet:
•Your computer might not recognize any DNS server addresses. 
A DNS server is a host on the Internet that translates Internet names (such as www 
addresses) to numeric IP addresses. Typically, your ISP provides the addresses of one or 
two DNS servers for your use. If you entered a DNS address during the router’s 
configuration, reboot your computer, and verify the DNS that address.You can configure 
your computer manually with DNS addresses, as explained in your operating system 
documentation.
•Your computer might not have the router configured as its TCP/IP gateway.
If your computer obtains its information from the router by DHCP, reboot the computer, 
and verify the gateway address.
•You might be running login software that is no longer needed.
If your ISP provided a program to log you in to the Internet (such as WinPoET), you no 
longer need to run that software after installing your router. You might need to go to 
Internet Explorer and select Tools > Internet Options, click the Connections tab, and 
select Never dial a connection.
Troubleshoot PPPoE
If you are using PPPoE, try troubleshooting your Internet connection.
To troubleshoot a PPPoE connection:
1. Log in to the router. 
						

							Troubleshooting 
100 N600 Wireless Dual Band Router WNDR3400v3 
2. Select Administration > Router Status.
3. Click Connection Status. If all of the steps indicate OK, your PPPoE connection is up 
and working.
If any of the steps indicate Failed, you can attempt to reconnect by clicking Connect. The 
router continues to attempt to connect indefinitely.
If you cannot connect after several minutes, you might be using an incorrect service name, 
user name, or password. There might also be a provisioning problem with your ISP.
Note:Unless you connect manually, the router does not authenticate using 
PPPoE until data is transmitted to the network.
Troubleshoot Internet Browsing
If your router can obtain an IP address but your computer is unable to load any web pages 
from the Internet, check the following:
•Your computer might not recognize any DNS server addresses. A DNS server is a host 
on the Internet that translates Internet names (such as www addresses) to numeric IP 
addresses.
Typically, your ISP provides the addresses of one or two DNS servers for your use. If you 
entered a DNS address during the router’s configuration, restart your computer.
Alternatively, you can configure your computer manually with a DNS address, as 
explained in the documentation for your computer.
•Your computer might not have the router configured as its default gateway.
Reboot the computer, and verify that the router address (www.routerlogin.net) is listed by 
your computer as the default gateway address.
•You might be running login software that is no longer needed. If your ISP provided a 
program to log you in to the Internet (such as WinPoET), you no longer need to run that 
software after installing your router. You might need to go to Internet Explorer and select 
Tools > Internet Options, click the Connections tab, and select Never dial a 
connection.
If the router does not save changes you have made in the browser interface, check the 
following:
•When entering configuration settings, be sure to click Apply before moving to another 
screen or tab, or your changes could be lost.
•Click Refresh or Reload in the web browser. The changes might have occurred, but the 
web browser might be caching the old configuration.