Netgear R7300dst Nighthawk Dst Ac1900 Dst Router User Manual

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•If you are using an Ethernet-connected computer, check the Ethernet connection 
between the computer and the DST router.
•If the computer is set to a static or fixed IP address (this setting is uncommon), change it 
to obtain an IP address automatically from the DST router.
•Make sure that the IP address of your computer is on the same subnet as the DST router. 
If you are using the recommended addressing scheme, your computer’s address is in the 
range of 192.168.1.2 to 192.168.1.254. 
•If your computer’s IP address is shown as 169.254.x.x, recent versions of Windows and 
Mac OS generate and assign an IP address if the computer cannot reach a DHCP server. 
These autogenerated addresses are in the range of 169.254.x.x. If your IP address is in 
this range, check the connection from the computer to the DST router, and reboot your 
computer.
•If your DST router’s IP address was changed and you do not know the current IP 
address, clear the DST router’s configuration to factory defaults. This sets the DST 
router’s IP address to 192.168.1.1. For more information, see 
Factory Settings on 
page 261.
•Make sure that Java, JavaScript, or ActiveX is enabled in our browser. If you are using 
Internet Explorer, click the Refresh button to be sure that the Java applet is loaded.
•Close and reopen the browser or clear the browser cache.
•Make sure that you are using the correct login information. The user name is admin, and 
the default password is password. Make sure that Caps Lock is off when you enter this 
information.
•If you are attempting to set up your NETGEAR DST router behind an existing router in 
your network, use bridge mode or set up the router as an access point.
•If you are attempting to set up your NETGEAR DST router as a replacement for an ADSL 
gateway in your network, the DST router cannot perform many gateway services. For 
example, the DST router cannot convert ADSL or cable data into Ethernet networking 
information. We do not support such a configuration.
Cannot Access the Internet
If you can access your DST router but not the Internet, check to see if the DST router can 
obtain an IP address from your Internet service provider (ISP). Unless your ISP provides a 
fixed IP address, your DST router requests an IP address from the ISP. You can determine 
whether the request was successful using the ADVANCED Home page.
To check the WAN IP address: 
1. Start your browser, and select an external site such as www.netgear.com.
2. Access the DST router interface at www.routerlogin.net.
3. Click the ADVANCED tab.
4. Check to see that an IP address is shown for the Internet port. If 0.0.0.0 is shown, your DST 
router did not obtain an IP address from your ISP. 
						

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If your DST router cannot obtain an IP address from the ISP, you might need to force your 
cable or DSL modem to recognize your new DST router by restarting your network. For more 
information, see 
Sequence to Restart Your Network on page 248.
If your DST router is still unable to obtain an IP address from the ISP, the problem might be 
one of the following:
•If your Internet service provider (ISP) might require a login program. 
Ask your ISP whether they require PPP over Ethernet (PPPoE) or some other type of 
login.
•If your ISP requires a login, the login name and password might be set incorrectly.
•Your ISP might check for your computer’s host name. 
Assign the computer host name of your ISP account as the account name on the Internet 
Setup page.
•Your ISP allows only one Ethernet MAC address to connect to Internet and might check 
for your computer’s MAC address, do one of the following:
-Inform your ISP that you bought a new network device, and ask them to use the DST 
router’s MAC address.
-Configure your DST router to clone your computer’s MAC address.
If your DST router obtained an IP address, but your computer is does not load any web pages 
from the Internet, it might be for one of the following reasons:
•Your computer might not recognize any DNS server addresses. 
A DNS server is a host on the Internet that translates Internet names (such as www 
addresses) to numeric IP addresses. Typically, your ISP provides the addresses of one or 
two DNS servers for your use. If you entered a DNS address during the DST router’s 
configuration, reboot your computer and verify the DNS address. You can configure your 
computer manually with DNS addresses, as explained in your operating system 
documentation.
•The DST router might not be configured as the TCP/IP gateway on your computer.
If your computer obtains its information from the DST router by DHCP, reboot the 
computer, and verify the gateway address.
•You might be running login software that is no longer needed.
If your ISP provided a program to log you in to the Internet (such as WinPoET), you no 
longer need to run that software after installing your DST router. You might need to go to 
Internet Explorer and select Tools > Internet Options, click the Connections tab, and 
select Never dial a connection. Other browsers provide similar options.
Troubleshoot PPPoE
If you are using PPPoE, try troubleshooting your Internet connection.
To troubleshoot a PPPoE connection:
1. Launch a web browser from a computer or WiFi device that is connected to the network. 
						

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2. Enter http://www.routerlogin.net.
A login window displays.
3. Enter the router user name and password.
The user name is admin. The default password is password. The user name and 
password are case-sensitive.
The BASIC Home page displays.
4. Click the ADVANCED tab.
5. Click the Connection Status button. 
6. Check the Connection Status display to see if your PPPoE connection is up and working.
7. If the DST router is not connected, you can attempt to reconnect by clicking the Connect 
button. The DST router continues to attempt to connect indefinitely.
8. If you cannot connect after several minutes, you might be using an incorrect service name, 
user name, or password. Or your ISP might be experiencing a provisioning problem.
Unless you connect manually, the DST router does not authenticate using PPPoE until data 
is transmitted to the network.
Troubleshoot Internet Browsing
If your DST router can obtain an IP address but your computer is unable to load any web 
pages from the Internet, check the following:
•Your computer might not recognize any DNS server addresses. A DNS server is a host 
on the Internet that translates Internet names (such as www addresses) to numeric IP 
addresses.
Typically, your ISP provides the addresses of one or two DNS servers for your use. If you 
entered a DNS address during the DST router’s configuration, restart your computer.
Alternatively, you can configure your computer manually with a DNS address, as 
explained in the documentation for your computer.
•The DST router might not be configured as the default gateway.
Reboot the computer and verify that the DST router address (www.routerlogin.net) is 
listed by your computer as the default gateway address.
•You might be running login software that is no longer needed. If your ISP provided a 
program to log you in to the Internet (such as WinPoET), you no longer need to run that 
software after installing your DST router. You might need to go to Internet Explorer and 
select Tools > Internet Options, click the Connections tab, and select the Never dial a 
connection. Other browsers provide similar options. 
						

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Changes Not Saved
If the DST router does not save the changes you make in the DST router interface, check the 
following:
•When entering configuration settings, always click the Apply button before moving to 
another page or tab, or your changes are lost. 
•Click the Refresh or Reload button in the web browser. The changes might have 
occurred, but the old settings might be in the web browser’s cache.
WiFi Connectivity
If you are experiencing trouble connecting wirelessly to the DST router, try to isolate the 
problem: 
•Does the WiFi device or computer that you are using find your WiFi network?
If you disabled the DST router’s WiFi radios, then your WiFi network is hidden and does 
not display in your WiFi client’s scanning list. (By default, SSID broadcast is enabled.) 
You can log in to the DST router to enable the DST router’s WiFi radio. For more 
information, see 
Enable or Disable the WiFi Radios on page 152.
•Does your WiFi device support the security that you are using for your WiFi network 
(WPA or WPA2)?
•If you want to view the WiFi settings for the DST router, use an Ethernet cable to connect 
a computer to a LAN port on the DST router. Then log in to the DST router, and select 
BASIC > Wireless. 
Note:Be sure to click the Apply button if you change settings.
If your WiFi device finds your network, but the signal strength is weak, check these 
conditions:
•Is your DST router too far from your computer, or too close? Place your computer near 
the DST router, but at least 6 feet (1.8 meters) away, and see whether the signal strength 
improves.
•Are objects between the DST router and your computer blocking the WiFi signal?
Troubleshoot Your Network Using the Ping Utility
Most network devices and routers contain a ping utility that sends an echo request packet to 
the designated device. The device then responds with an echo reply. You can easily 
troubleshoot a network using the ping utility in your computer or workstation.  
						

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Test the LAN Path to Your DST Router
You can ping the DST router from your computer to verify that the LAN path to your DST 
router is set up correctly.
To ping the DST router from a Windows computer:
1. From the Windows toolbar, click Start and select Run.
2. In the field provided, type ping followed by the IP address of the DST router, as in this 
example:
ping www.routerlogin.net
3. Click the OK button.
You should see a message like this one:
Pinging  with 32 bytes of data
If the path is working, you see this message:
Reply from < IP address >: bytes=32 time=NN ms TTL=xxx
If the path is not working, you see this message:
Request timed out
If the path is not functioning correctly, you might have one of the following problems:
•Wrong physical connections
For a wired connection, make sure that the numbered LAN port LED is lit for the port to 
which you are connected.
Check to see that the appropriate LEDs are on for your network devices. If your DST 
router and computer are connected to a separate Ethernet switch, make sure that the link 
LEDs are lit for the switch ports that are connected to your computer and DST router.
•Wrong network configuration
Verify that the Ethernet card driver software and TCP/IP software are both installed and 
configured on your computer. 
Verify that the IP address for your DST router and your computer are correct and that the 
addresses are on the same subnet.
Test the Path From Your Computer to a Remote Device
After verifying that the LAN path works correctly, test the path from your computer to a 
remote device.
1. From the Windows toolbar, click the Start button and select Run.
2. In the Windows Run window, type:
ping -n 10  
						

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where  is the IP address of a remote device such as your ISP DNS server.
If the path is functioning correctly, messages like those shown in Test the LAN Path to Your 
DST Router on page 255 display.
If you do not receive replies, check the following:
•Make sure that the IP address of your DST router is listed as the default gateway on your 
computer. If DHCP assigns the IP configuration of your computers, this information is not 
visible in your computer Network Control Panel. Verify that the IP address of the DST 
router is listed as the default gateway.
•Make sure that the network address of your computer (the portion of the IP address 
specified by the subnet mask) is different from the network address of the remote device.
•Make sure that your cable or DSL modem is connected and functioning.
•If your ISP assigned a host name to your computer, enter that host name as the account 
name on the Internet Setup page.
•Your ISP might be rejecting the Ethernet MAC addresses of all but one of your 
computers.
Many broadband ISPs restrict access by allowing traffic only from the MAC address of 
your broadband modem. Some ISPs additionally restrict access to the MAC address of a 
single computer connected to that modem. If so, configure your DST router to “clone” or 
“spoof” the MAC address from the authorized computer.  
						

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19.   DST Adapter Troubleshooting
You can take various steps to diagnose and solve problems that you might encounter.
The first step in troubleshooting your DST adapter is to check the LEDs. After you plug in the 
DST adapter, the following sequence of events occurs:
1. The Power LED lights.
2. After approximately 10 seconds, verify the following:
•The Power LED is solid green. The device is powered on.
•If the device is connected to a Powerline network, the Pick A Plug LED is lit.
•If the Powerline device is connected through the Ethernet port to a powered-on 
Ethernet device, the Ethernet LED is lit.
If no LEDs are lit, see LEDs Are Off When the DST Adapter Is Plugged In .
If the Power LED is not lit, see Power LED Is Off .
If the Pick A Plug LED is not lit, see DST LED Is Off, Amber, or Red .
If the Ethernet LED is not lit, see Ethernet LED Is Off .
If you do not find the solution here, visit the NETGEAR support site at support.netgear.com for 
product and contact information. 
						

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LEDs Are Off When the DST Adapter Is Plugged In
A common reason the LEDs are off is that power is not being provided to the DST adapter.
Make sure that power is supplied to the electrical outlet, and that the DST adapter is not 
plugged into an extension cord, power strip, or surge protector.
Power LED Is Off
If the Power LED is off, the adapter is not receiving electrical power. You can try various 
troubleshooting tips:
•Make sure that power is supplied to the electrical outlet.
•Press the Factory Reset button on the DST adapter for two seconds to return the device 
to its factory default settings.
DST LED Is Off, Amber, or Red
If the DST LED is off, you can try various troubleshooting tips.
If the DST LED is off, the DST adapters cannot find the DST router or other DST adapters. 
Try these troubleshooting tips:
•Make sure that the DST adapters and DST router are plugged into wall outlets with power 
and that they use the same network encryption key.
•Move a DST adapter to an outlet that is closer to the computer or other devices.
•If you set a private encryption key, make sure that all DST adapters and the DST router 
are using the same encryption key.
•If the problem occurred after you set the encryption key, reset each device to its factory 
default settings.
Then try setting the encryption key again.
•If the LED is amber or red, move the DST adapter to another electrical outlet with a faster 
connection.
Ethernet LED Is Off
If the Ethernet LED is off, the Ethernet port on the DST adapter is not linked. You can try 
various troubleshooting tips.
If your DST adapter is connected to a computer, game console, Blu-ray player, or other 
peripheral device, check the following:
•The peripheral device is turned on.
•The DST adapter is securely connected to the peripheral device using an Ethernet cable. 
						

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Press the Factory Reset button on each DST adapter for two seconds to return the device to 
its factory default settings. 
						

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A
A.   DST Router Supplemental 
Information
This appendix covers the following topics: 
•Factory Settings 
•Technical Specifications