Netgear Netgar VPN FIrewall FVS336Gv2 Reference Manual

Diagnostics and Troubleshooting 
609  ProSAFE Dual WAN Gigabit WAN SSL VPN Firewall FVS336Gv2
To display the routing table:
1. On your computer, launch an Internet browser.
2. In the address field of your browser, enter the IP address that was assigned to the VPN 
firewall during the installation process.
The VPN firewall factory default IP address is 192.168.1.1.
The NETGEAR Configuration Manager Login screen displays.
3. In the Username field, type your user name and in the Password / Passcode field,...

Diagnostics and Troubleshooting 
610 ProSAFE Dual WAN Gigabit WAN SSL VPN Firewall FVS336Gv2 
For the default administrative account, the default user name is admin and the default 
password is password.
4. If you changed the default domain or were assigned a domain, from the Domain menu, 
select the domain.
If you did not change the domain or were not assigned a domain, leave the menu 
selection at geardomain.
5. Click the Login button.
The Router Status screen displays.
6. Select Monitoring >...

Diagnostics and Troubleshooting 
611  ProSAFE Dual WAN Gigabit WAN SSL VPN Firewall FVS336Gv2
Reboot the VPN Firewall Remotely
You can perform a remote reboot, for example, when the VPN firewall seems to have 
become unstable or is not operating normally. For information about scheduling the VPN 
firewall to reboot, see 
Schedule the VPN Firewall to Reboot on page 611.
Rebooting breaks any existing connections either to the VPN firewall (such as your 
management session) or through the VPN firewall (for...

Diagnostics and Troubleshooting 
612 ProSAFE Dual WAN Gigabit WAN SSL VPN Firewall FVS336Gv2 
To schedule the VPN firewall to reboot:
1. On your computer, launch an Internet browser.
2. In the address field of your browser, enter the IP address that was assigned to the VPN 
firewall during the installation process.
The VPN firewall factory default IP address is 192.168.1.1.
The NETGEAR Configuration Manager Login screen displays.
3. In the Username field, type your user name and in the Password /...

Diagnostics and Troubleshooting 
613  ProSAFE Dual WAN Gigabit WAN SSL VPN Firewall FVS336Gv2
If a port’s left LED lights, a link is established to the connected device. The port’s right 
LED indicates the connection speed:
•If the port is connected to a 1000 Mbps device, the right LED lights green.
•If the port is connected to a 100 Mbps device, the right LED lights amber.
•If the port is connected to a 10 Mbps device, the right LED is off.
If any of these conditions do not occur, see the information in...

Diagnostics and Troubleshooting 
614 ProSAFE Dual WAN Gigabit WAN SSL VPN Firewall FVS336Gv2 
cannot reach a DHCP server. These autogenerated addresses are in the range of 
169.254.x.x. 
If your IP address is in this range, check the connection from the computer to the VPN 
firewall and reboot your computer.
•If your VPN firewall’s IP address has changed and you do not know the current IP 
address, use an IP address scanner application on your network to discover the IP 
address. These applications are...

Diagnostics and Troubleshooting 
615  ProSAFE Dual WAN Gigabit WAN SSL VPN Firewall FVS336Gv2
•If the computer is configured correctly but still not working, ensure that the VPN firewall is 
connected and turned on. Connect to the web management interface and check the VPN 
firewall’s settings. If you cannot connect to the VPN firewall, see 
Troubleshoot the Web 
Management Interface on page 613.
•If the VPN firewall is configured correctly, check your Internet connection (for example, 
your modem or...

Diagnostics and Troubleshooting 
616 ProSAFE Dual WAN Gigabit WAN SSL VPN Firewall FVS336Gv2 
The WAN Setup screen for IPv4 displays.
7. To check the WAN IPv6 address instead of the WAN IPv4 address, in the upper right, select 
the IPv6 radio button.
The WAN Setup screen for IPv6 displays.
8. Click the Status button that corresponds to the WAN interface for which you want to check 
the IP address.
The Connection Status pop-up screen displays.
9. Check that an IP address is shown for the WAN port.
If an...

Diagnostics and Troubleshooting 
617  ProSAFE Dual WAN Gigabit WAN SSL VPN Firewall FVS336Gv2
•If your ISP allows only one Ethernet MAC address to connect to the Internet and checks 
for your computer’s MAC address, do one of the following:
-Inform your ISP that you have a new network device and ask them to use the VPN 
firewall’s MAC address.
-Configure your VPN firewall to spoof your computer’s MAC address. For more 
information, see 
Managing Advanced WAN Options on page 66.
If your VPN firewall can...

Diagnostics and Troubleshooting 
618 ProSAFE Dual WAN Gigabit WAN SSL VPN Firewall FVS336Gv2 
-Windows Server 2003 R2, all versions
-Linux and other UNIX-based systems with a correctly configured kernel
-MAC OS X
•Make sure that IPv6 is enabled on the computer. On a computer that runs a 
Windows-based operating system, do the following (note that the steps might differ on the 
various Windows operating systems):
a.Open the Network Connections screen or the Network and Sharing Center screen. 
For example,...