Netgear Netgar VPN FIrewall FVS336Gv2 Reference Manual

Monitor System Access and Performance 
599  ProSAFE Dual WAN Gigabit WAN SSL VPN Firewall FVS336Gv2
The incoming and outgoing volume of traffic for each protocol and the total volume of 
traffic are displayed. Traffic counters are updated in MBs; the counter starts only when 
traffic passed is at least 1 MB. In addition, the pop-up screen displays the traffic meter’s 
start and end dates. If you did not configure the traffic meter, the start date is blank.
View the Attached Devices 
You can view the...

Monitor System Access and Performance 
600 ProSAFE Dual WAN Gigabit WAN SSL VPN Firewall FVS336Gv2 
The Router Status screen displays.
6. Select Network Configuration > LAN Settings > LAN Groups.
The LAN Groups screen displays. The following figure shows some examples in the 
Known PCs and Devices table.
The Known PCs and Devices table contains lists all known computers and network 
devices that are assigned dynamic IP addresses by the VPN firewall, were discovered by 
other means, or were manually...

Monitor System Access and Performance 
601  ProSAFE Dual WAN Gigabit WAN SSL VPN Firewall FVS336Gv2
View the DHCP Log
The following procedure describes how to view and clear the DHCP log. 
Note:For information about how to change the DHCP settings, see Manage 
VLAN Profiles on page 11 9.
To view the most recent entries in the DHCP log or clear the log:
1. On your computer, launch an Internet browser.
2. In the address field of your browser, enter the IP address that was assigned to the VPN 
firewall...

Monitor System Access and Performance 
602 ProSAFE Dual WAN Gigabit WAN SSL VPN Firewall FVS336Gv2 
8. To view the most recent entries, click the Refresh Log button.
The information onscreen is updated.
9. To remove all existing log entries, click the Clear Log button.
All log entries are removed. 

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13.   Diagnostics and Troubleshooting
This chapter provides troubleshooting tips and information for the VPN firewall. After each 
problem description, instructions are provided to help you diagnose and solve the problem. For 
the common problems listed, go to the section indicated.
The chapter contains the following sections:
•Use the Diagnostics Utilities
•Troubleshoot Basic Functioning
•Troubleshoot the Web Management Interface
•When You Enter a URL or IP Address, a Time-Out Error Occurs...

Diagnostics and Troubleshooting 
604 ProSAFE Dual WAN Gigabit WAN SSL VPN Firewall FVS336Gv2 
Use the Diagnostics Utilities
The following sections provide information about using the diagnostic utilities:
•Diagnostic Utility
•Send a Ping Packet
•Trace a Route
•Look Up a DNS Address
•Display the Routing Tables
•Capture Packets in Real Time
•Reboot the VPN Firewall Remotely
•Schedule the VPN Firewall to Reboot
Diagnostic Utility
The VPN firewall provides diagnostic tools that help you analyze the status of...

Diagnostics and Troubleshooting 
605  ProSAFE Dual WAN Gigabit WAN SSL VPN Firewall FVS336Gv2
For the default administrative account, the default user name is admin and the default 
password is password.
4. If you changed the default domain or were assigned a domain, from the Domain menu, 
select the domain.
If you did not change the domain or were not assigned a domain, leave the menu 
selection at geardomain.
5. Click the Login button.
The Router Status screen displays.
6. Select Monitoring >...

Diagnostics and Troubleshooting 
606 ProSAFE Dual WAN Gigabit WAN SSL VPN Firewall FVS336Gv2 
9. Select either a gateway or a VPN policy:
•Clear the Ping through VPN tunnel? check box and select a gateway from the 
Select Local Gateway menu. 
The Select VPN Policy menu is masked out.
•Select the Ping through VPN tunnel? check box and select a VPN policy from the 
Select VPN Policy menu. 
The Select Local Gateway menu is masked out.
10. Click the Ping button. 
The results of the ping display in a new...

Diagnostics and Troubleshooting 
607  ProSAFE Dual WAN Gigabit WAN SSL VPN Firewall FVS336Gv2
7. To trace the route to an IPv6 location instead of an IPv4 location, in the upper right, select 
the IPv6 radio button.
The Diagnostics screen displays the IPv6 settings. Except for the Domain Name field, 
which is the IP Address / Domain Name field on the screen for IPv4, the IPv6 screen is 
identical to the IPv4 screen.
8. In the Ping or Trace an IP Address section, in the IP Address / Domain Name field,...

Diagnostics and Troubleshooting 
608 ProSAFE Dual WAN Gigabit WAN SSL VPN Firewall FVS336Gv2 
Look Up a DNS Address
A Domain Name Server (DNS) converts the Internet name (for example, www.netgear.com) 
to an IP address. If you need the IP address of a web, FTP, mail, or other server on the 
Internet, request a DNS lookup to find the IP address.
To look up a DNS address:
1. On your computer, launch an Internet browser.
2. In the address field of your browser, enter the IP address that was assigned to the...