Netgear D6400 Ac1600 Wifi Vdsl Adsl Modem Router 802 11ac Dual Band Gigabit User Manual

							Install and Access the Modem Router and Its Network 
21  AC1600 WiFi VDSL/ADSL Modem Router Model D6400
Set Up Your Modem Router for DSL Service
You can install your modem router for DSL service or for cable or fiber (Ethernet WAN) 
service. If you use a DSL modem, follow the procedure that is described in 
Cable the Modem 
Router for DSL Service and Access the Modem Router on page 22. If you use a cable or fiber 
modem, follow the procedure that is described in Set Up Your Modem Router for Cable or 
Fiber Service on page 29.
DSL Service
Make sure that your ADSL or VDSL service is active before you install the modem router. 
You need the following information to install your DSL modem and connect to the Internet:
•DSL user name and password. This information is included in the welcome letter your 
DSL ISP sent you when you signed up for your service. Record your DSL Internet service 
account user name and password.
•Your telephone number or DSL account number. If you do not use voice service, you 
can use your DSL account number in place of a phone number. 
If you do not know or cannot locate your DSL user name and password, call your DSL 
Internet service provider (ISP). Be specific when speaking with your DSL Internet service 
provider. For example, you could say, “I need my DSL service user name and password. Can 
you help me?”
Note:If your provider says that they do not support NETGEAR services, tell 
them that you need only your DSL user name and password; you do 
not need support. 
						

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AC1600 WiFi VDSL/ADSL Modem Router Model D6400 
Cable the Modem Router for DSL Service and Access the 
Modem Router
The following figure shows the cabling of your modem router for DSL serv\
ice.
Figure 6. Modem router cabling for DSL service

To connect your modem router to a DSL service:
1.  Unplug your DSL modem’
 s power, leaving the DSL modem connected to the wall jack 
for your Internet service.
2.  If your DSL modem includes a battery backup, remove the battery
 .
3.  Install an 
 ADSL or DSL microfilter between the phone line and the phone.
The product package contains either an ADSL or a DSL microfilter.
4.  Use a phone cable to connect the microfilter to the gray DSL port on the\
 modem router.
The product package contains a phone cable.
5.  If your DSL modem includes a battery backup, reinsert the battery
 .
6.  Plug in your  DSL modem’
 s power and turn on your DSL modem. 
						

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 AC1600 WiFi VDSL/ADSL Modem Router Model D6400
7. 
Connect the power adapter to the modem router and plug it into an electr\
ical outlet.
Wait for the Power LED 
 to light solid green, which takes about one minute.
8.  If the Power LED does not light, press the  Power On/Off button.
9.  W
ait for the WiFi LED  to light blue.
If the WiFi LED does not light, press the W
 iFi On/Off button .
10.  Check the DSL LED.
If the modem router is connected to a DSL service, the DSL LED 
 lights green.
11.  Connect a computer to the modem router by one of the following methods:
• Ethernet cable. Use an Ethernet cable to connect your computer to a yellow Ethernet 
LAN port on the  modem router.

 
The product package contains a yellow Ethernet cable.
Your computer connects to the modem router’s
  LAN.
• W
iFi . Connect to the default WiFi network of the modem router:
a.  On your computer or WiFi device, find and select the WiFi network.
The WiFi network name (SSID) is on the product  label.
b.  Join the WiFi network and enter the WiFi password.
The password (network key) is on the  product label.
Y
 our computer or WiFi device connects to the modem router’s  WiFi network.
Note: If the computer is set to a static (fixed) IP address (this setting i\
s 
uncommon), either change the computer to obtain an IP address 
automatically from the  modem router through DHCP, or change the IP 
address of the computer to a static IP address in the 
192.168.0.2–192.168.0.254 range.
12.  Launch a web browser
 .
The Configuring the Internet Connection page displays. 
						

							Install and Access the Modem Router and Its Network 24
AC1600 WiFi VDSL/ADSL Modem Router Model D6400 
If the Configuring the Internet Connection page displays, skip to 
Step
 14. If it does not 
display, do the following:
a. In the address field of the web browser
 , enter www.routerlogin.net . 
b.  When prompted, enter  admin for the user name and  password for the password.
If the Configuring the Internet Connection page displays, skip to  Step  14. If it still does not 
display, see Step  13.
13.  If the browser cannot display the web page, do the following:
• Make sure that the computer is connected to one of the four Ethernet LAN\
 ports or 
over WiFi to the modem router.
• Make sure that the Power LED 
 of the modem router is lit green.
• Make sure that your browser does not cache the previous page by closing \
and 
reopening the browser

.
• Clear the browser cache.
• If the computer is set to a static or fixed IP address (this setting is\
 uncommon), either 
change the computer to obtain an IP address automatically from the modem\
 router 
through DHCP

, or change the IP address of the computer to a static or fixed IP 
address in the 192.168.0.2–192.168.0.254 range.
14.  From the  Country menu, select the country in which you use the  modem router.
15.  From the  ISP menu, select the ISP that you are using.
If your ISP is not in the menu, select Other .
16.  Select the  Ye
 s radio button. 
17.  Click the  Next button.
The Setup Wizard searches your Internet connection for servers and proto\
cols to  determine your ISP configuration.  
						

							Install and Access the Modem Router and Its Network 25
 AC1600 WiFi VDSL/ADSL Modem Router Model D6400
Note:
If you are connected over WiFi to the modem router, you might be 
disconnected during the setup process. If this situation occurs, just re\
connect 
to the modem router and refresh the modem router’s web page.
When the modem router is connected to the Internet, the Congratulations!\
 page displays, 
and you successfully completed the setup process.
If the Congratulations! page does not display, other pages might display and you might 
need to provide more information, in which case you must continue with t\
he next step. 
The pages that display depend on your type of ISP connection and configu\
ration. 
18.  (Only if you are using an ADSL connection and the following page displays) Specify a full 
scan to let the Setup Wizard find the PVC protocol.
The page that displays might ask you if you need the Setup Wizard to do \
a full scan to  find the PVC protocol. If this page does not display
 , continue with the next step. 
						

							Install and Access the Modem Router and Its Network 26
AC1600 WiFi VDSL/ADSL Modem Router Model D6400 
Do the following:
a.
Select the  Ye s radio button.
b.  Click the Next  button.
The Setup Wizard performs a full scan, which might take up to six minute\
s.
19.  (Only if the following page displays) Specify how to manage problems w\
ith the detection of 
the Internet connection.
The page that might display states that a problem occurred while the wiz\
ard was  detecting the Internet connection. If this page does not display
 , continue with the next 
step.
Note: The option for the Ethernet cable connection that is stated onscreen 
applies to a cable or fiber Internet connection only (see Set Up Your 
Modem Router for Cable or Fiber Service on page  29).
Take one of the following actions: • If you already power cycled the DSL modem (see Step  1 through Step  6), do the 
following:
a.  Select the None of the above  radio button.
b.  Click the Next  button. 
						

							Install and Access the Modem Router and Its Network 27
 AC1600 WiFi VDSL/ADSL Modem Router Model D6400
•
If you did not yet power cycle the DSL modem, do the following:
a.  Unplug your DSL modem’
 s power, leaving the DSL modem connected to the wall 
jack for your Internet service.
b.  If your DSL modem includes a battery backup, remove the battery
 .
c.  W
ait 10 seconds.
d. If your DSL modem includes a battery backup, reinsert the battery
 .
e.  Plug in your  DSL modem’
 s power and turn on your DSL modem.
f.  W
ait two minutes.
g. Select the I just power cycled the modem and waited for 2 minutes  radio 
button.
h.  Click the Next button.
20.  (Only if the following page displays) Specify how to manage problems w\
ith the detection of 
the IP address for the Internet connection.
The page that might display states that a problem occurred while the wiz\
ard was  detecting the Internet connection IP address.
Take one of the following actions:
• If your ISP assigned you a fixed (static) IP address, do the following\
:
a.  Select the  Ye
 s radio button.
b.  Click the Next button. 
						

							Install and Access the Modem Router and Its Network 28
AC1600 WiFi VDSL/ADSL Modem Router Model D6400 
c. 
Enter the address information that your ISP gave you for your fixed IP a\
ddress 
configuration.
d.  Click the Next  button.
• If your ISP did not assign you a fixed IP address or you do not know if \
your ISP 
assigned you a fixed IP address, do the following:
a.  Select either the  No or the I don’t know  radio button.
b.  Click the Next  button.
c. Enter the MAC address of the computer or router with which you previousl\
y were 
able to connect to the Internet.
You might find the MAC address on the product label of your device. Enter\
 the  MAC address in the 
 AABBCCDDEEFF format, not in the AA:BB:CC:DD:EE:FF 
format.
d.  Click the Next  button.
21.  If the Congratulations! page still does not display and the modem router\
 still does not 
connect to the Internet, do the following:
a. Review all your settings. 
Make sure that you selected the correct options and entered everything c\
orrectly.
b.  Run the Setup Wizard one more time. 
						

							Install and Access the Modem Router and Its Network 29
 AC1600 WiFi VDSL/ADSL Modem Router Model D6400
c. 
Contact your ISP to verify that you are using the correct configuration \
information.
d.  Read  Troubleshoot the Internet Connection  on page  276. 
e.  If problems persist, register your NETGEAR product and contact NETGEAR 
technical support.
When the modem router  connects to the Internet, you are prompted to download and install 
the free NETGEAR Desktop genie app and the free ReadySHARE V
 ault app.
Set Up Your Modem Router for Cable or Fiber Service
You can install your modem router for cable or fiber (Ethernet WAN) service or for DSL service. If you use a cable or fiber modem, follow the procedure that is\
 described in this 
section. If you use a DSL modem, follow the procedure that is described \
in Cable the Modem 
Router for DSL Service and Access the Modem Router  on page  22.
The following figure shows the cabling of your modem router for cable or\
 fiber service.
Figure 7. Modem router cabling for cable or fiber service 
						

							Install and Access the Modem Router and Its Network 30
AC1600 WiFi VDSL/ADSL Modem Router Model D6400 
To connect your modem router to a cable or fiber service:
1. 
Unplug your cable or fiber modem’s power, leaving the modem connected to the wall 
jack for your Internet service.
2.  If your cable or fiber modem includes a battery backup, remove the batte\
ry
 .
3.  Use an Ethernet cable to connect the  cable or fiber modem t
 o the red Internet port on the 
modem router.
4.  If your cable or fiber modem includes a battery backup, reinsert the bat\
tery
 .
5.  Plug in and turn on your  cable or fiber modem.
6.  Connect the power adapter to the modem router and plug it into an electr\
ical outlet.
Wait for the Power LED 
 to light solid green, which takes about one minute.
7.  If the Power LED does not light, press the  Power On/Off button.
8.  W
ait for the WiFi LED  to light blue.
If the WiFi LED does not light, press the W
 iFi On/Off button .
9.  Connect a computer to the modem router by one of the following methods:
• Ethernet cable. Use an Ethernet cable to connect your computer to a yellow Ethernet 
LAN port on the modem router.

 
The product package contains a yellow Ethernet cable.
Your computer connects to the modem router’s
  LAN.
• W
iFi . Connect to the default WiFi network of the modem router:
a.  On your computer or WiFi device, find and select the WiFi network.
The WiFi network name (SSID) is on the product  label.
b.  Join the WiFi network and enter the WiFi password.
The password (network key) is on the product label.
Y

our computer or WiFi device connects to the modem router’s WiFi network.
Note: If the computer is set to a static (fixed) IP address (this setting i\
s 
uncommon), either change the computer to obtain an IP address 
automatically from the  modem router through DHCP, or change the IP 
address of the computer to a static IP address in the 
192.168.0.2–192.168.0.254 range.
10.  Launch a web browser
 .
The Configuring the Internet Connection page displays.