NEC Neax 2400 Imx Callcenterworx Enterprise Acd System Manual
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APPENDIX B NDA-24282 Pag e 4 62 Revision 1.0 FIELD VALUES FOR ACD SCREENS We e k schedule numberNumber that reference a week schedule. 1 ~ 10 1 required Work mode A mode that exempts the agent/position from receiving ACD calls in queue without logging out. Restricted or allowed on a per-split basis.Allow/ RestrictAllow required Work mode timeoutTotal time that an ACD position will be allowed to stay in Work mode. (0 = indefinite.)0 ~ 9999 seconds0 optional Table B-1 Field Values for ACD Screens...
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NDA-24282 APPENDIX C Page 463 Revision 1.0 APPENDIX C ACD SERVICE IN FUSION NETWORK The table below shows Available or Not Available for each ACD feature described in Chapter 5 when those services are activated between two fusion nodes within a Fusion Network. Table C-1 ACD Service List in Fusion Network : Available, × : Not available, – : Not applicable FEATURE CODESERVICE NAMEFCCS Series 7300 (Release 5) or earlierSeries 7300 (Release 7) or later (Note) A-31A Abandoned Call Search - ACD–...
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APPENDIX C NDA-24282 Pag e 4 64 Revision 1.0 ACD SERVICE IN FUSION NETWORK F-10A Function Groups (Splits) - ACD× F-25A Flexible ID Codes - ACD–– H-20A Holiday Scheduling - ACD–– H-31A Hot Split - ACD× I-99A Infolink Data Messages - ACD–× L-19A Logon/Logoff Position - ACD– L-48A Language Default - ACD–– L-92A Logoff Warning - ACD×× M-28A Monitoring - ACD Supervisor - ACD× M-29A Multiple Customer Groups - ACD× M-79A Multiple Supervisor Groups (Splits) - ACD×× M-88A MIS Operator Selection - ACD× M-89A...
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NDA-24282 APPENDIX C Page 465 Revision 1.0 ACD SERVICE IN FUSION NETWORK T-24A Trunk Trouble Report - MIS - ACD– T-49A Tally Count - ACD– T-50A Time of Day/Week Routing - ACD–– T-85A Tally Required - ACD×× W-5A Work Mode - ACD– W-6A Work Mode Time Limit - ACD– Z-1A Zip Tone - ACD– Table C-1 ACD Service List in Fusion Network (Continued) : Available, × : Not available, – : Not applicable FEATURE CODESERVICE NAMEFCCS Series 7300 (Release 5) or earlierSeries 7300 (Release 7) or later (Note) Note:...
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APPENDIX C NDA-24282 Pag e 4 66 Revision 1.0 This page is for your notes.