NEC Neax 2000 Ivs Matworx 32 User Guide

							MATWorX 32 User’s Guide
Page 24 NDA-24215 Revision 1.0
Installing MATWorX 32
9. To accept the default destination directory, click 
Next. To change it, click Browse and select the 
desired directory, click OK, and then click Next. 
The 
Select Pro
gram Folder dialog displays 
(Figure 3-7). 
Figure 3-7 Select Program Folder Dialog
10. To accept the default program folder, click Next. 
To change it, select an existing folder or type a 
new name in the edit box, then click Next. The 
Start Cop
ying Files dialog displays (Figure 3-8) 
listing the settings you have established thus far. 
Figure 3-8 Start Copying Files Dialog 
						

							Installing MATWorX 32
MATWorX 32 User’s Guide
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11. To accept the settings and begin copying files to 
your hard disk, click Next. To change any 
setting, click Back to go backwards through the 
installation until the desired dialog displays. 
Then make the necessary adjustment(s) and click 
Next until the Setup program begins copying 
files to your hard disk.
The 
Setup Pro
gress windows display (Figure 3-9), 
indicating the progress of the Setup program and the 
level of resources available on your computer. 
Figure 3-9 Setup Progress Windows
The 
Setup Complete dialog displays (Figure 3-10) 
informing you that the Setup program has finished 
copying files to your hard disk. 
Figure 3-10 Setup Complete Dialog
12. Click Finish to complete the MATWorX 32 
installation process. You can now run the 
MATWorX 32 program. 
						

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Installing MATWorX 32
This page is for your notes. 
						

							Getting Started
MATWorX 32 User’s Guide
NDA-24215 Revision 1.0 Page 27
Chapter 4 Getting Started
In this chapter you learn about the following:
uStarting MATWorX 32
uConnecting to a NEAX2000 IVS PBX
uExiting MATWorX 32
Starting MATWorX 32
This procedure explains how to launch MATWorX 32 
each time you want to run the program.
Note:Before you can use MATWorX 32 to program 
a NEAX2000 IVS, you must configure a 
communication link between your PC and 
the PBX. Refer to “Connecting to a 
NEAX2000 IVS PBX” on page 29.
1. Launch Microsoft Windows 95 or NT 4.0 or 
higher on your computer.
2. Select 
Pro
grams / MATWorX 32 / MATWorX 
32 from the 
Start taskbar (Figure 4-1).
Figure 4-1 Starting MATWorX 32 
						

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Getting Star ted
3. If you are launching MATWorX 32, DESIWorX 
32, or Scheduler 32 for the first time, the 
User 
Information dialog displays (Figure 4-2). 
Figure 4-2 User Information Dialog
4. Enter your 
Name, 
Company, and 
Product 
Serial Number in the appropriate text boxes, 
then click Next. The 
MATWorX 32 Taskbar 
displays (Figure 4-3).
 
Figure 4-3 MATWorX 32 Taskbar
You have now successfully started MATWorX 32. 
						

							Getting Started
MATWorX 32 User’s Guide
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Connecting to a NEAX2000 IVS PBX
Note:For the best performance using MATWorX 
32, establish a direct communication 
connection from your computer to the PBX 
at 9600 baud. If you must use a modem 
connection, connect at 2400 baud.
Usin
g the PBX Configuration Wizard
The PBX Configuration Wizard enables you to 
establish the proper communication settings between 
your computer and the NEAX2000 IVS. The Wizard 
asks you simple questions and then uses the 
information to automatically configure the connection 
for the PC and the PBX.
If you have already established a connection between 
your computer and a PBX, you can still run the Wizard 
if you want to establish a connection to a different 
PBX. The following procedure explains how to launch 
the PBX Configuration Wizard.
Note:The PBX Configuration Wizard 
automatically starts when you click the 
Connect button if there are no 
configurations established for a PBX.
1. Launch MATWorX 32. 
						

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Getting Star ted
2. Select 
Confi
guration Wizard from the 
Applications menu, or click the 
Confi
guration 
Wizard button. The 
PBX Confi
guration Wizard 
dialog displays (Figure 4-4). 
Figure 4-4 PBX Configuration Wizard Dialog
3. Follow the instructions on your screen. Help is 
available for each dialog in the Wizard by 
clicking the 
Help button.
Establishing the Connection
Once you have established the communication settings 
between your computer and a NEAX2000 IVS, you 
can connect to it using MATWorX 32.
1. Launch MATWorX 32.
2. Click the 
Connect button on the MATWorX 32 
Taskbar. The 
Connection to PBX dialog 
displays (Figure 4-5). 
Figure 4-5 Connection to PBX Dialog 
						

							Getting Started
MATWorX 32 User’s Guide
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3. Select the PBX that you want to connect to. Click 
the down arrow to view all available PBXs.
4. Click the 
OK button.
You have now successfully connected MATWorX 32 
to the PBX.
Troubleshooting a Failed Connection
The following bulleted list provides possible reasons 
for a failed connection between your computer and the 
PBX, as well as the action required to correct the 
problem.
uHave you created a hardware link between your PC 
and the PBX?
Ye s - Go to the next bullet item.
No - MATWorX 32 will not operate properly 
until the hardware link is made. Linking your 
PC to the PBX is an important part of the PBX 
installation. This is different from configuring 
the communication settings between your PC 
and the PBX like what is established using the 
PBX Configuration Wizard. Please read the 
NEAX2000 IVS MAT Operation Guide for 
complete instructions on setting up the 
hardware link.
I don’t understand the question - Your PC 
and the PBX need to be joined by 
communications hardware. For example, when 
the PC is located near the PBX, it is best to link 
them directly using a serial cable. When the PC 
is located away from the PBX, they must be 
linked over a telephone line, using modems in 
the PC and PBX. 
						

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uHave you entered configuration information for 
your PBX?
Ye s - Go to the next bullet item.
No - Run the PBX Configuration Wizard to 
establish the proper communication settings 
between your computer and the PBX.
I don’t understand the question - Once 
the hardware link is established, configuration 
information is necessary for the PC to connect 
to the PBX. For example, to dial the PBX, your 
PC must know the PBXs phone number. If you 
have not entered this data, you must do so by 
using the PBX Configuration Wizard.
uHave you run the PBX Configuration Wizard again 
since the connection failed?
Ye s - Go to the next bullet item.
No - Run the PBX Configuration Wizard to 
detect any connection changes and re-establish 
the proper communication settings between 
your computer and the PBX.
I don’t understand the question - 
Sometimes changes occur with the connection 
without you knowing about them. These 
changes may cause the connection to fail. Many 
failed connections that were originally setup 
using the PBX Configuration Wizard can be 
repaired by running the Wizard again. The 
Wizard detects changes that have occurred 
since the last good connection was made.
uIs the failed connection a direct cable link or a 
modem connection?
Direct Connection
Reasons:
3
 The PC COM Port is currently in use by 
another application
3
 Defective cable
3
 Loose cable connection
3
 Incorrect cable type 
						

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Modem Connection
+ 
No Dial Tone
Action: Listen to the modem while it dials to 
determine that no dial tone was present.
Reasons:
3 PC modems power is off (external only)
3 PC modems telephone line is not active or 
not properly plugged in
3 PBX configuration indicates the wrong PC 
COM port
3 PBX Configuration indicates a Direct setting 
when the connection is really Modem
3 External modem data cable is not properly 
connected to the PC
3 External modem data cable is defective
3 Telephone line cable is defective
+ 
No Ringing
Action: Listen to the modem after it dials to 
determine that no ringing occurred.
Reason: Incorrect phone number (too short) 
+ 
Ringing followed by a voice answer or a 
recorded messa
ge
Action: Listen to the modem while it dials to 
determine that the call was answered.
Reasons:
3 Too many digits were entered for the phone 
number
3 Incorrect digits
3 Incorrect access code
3 Incorrect area code 
+ 
Ringing, But No Answer
Action: Listen to the modem while it dials to 
determine that it kept ringing.
Reasons:
3 Incorrect phone number
3 PBX Port 1 is not set for the built-in PBX 
modem