NEC Neax 2000 Ivs Business/Hotel/Data Features And Specifications

NEAX2000 IVS Business/Hotel/Data Features and Specifications
NDA-24158, Issue 2
Page 305
Uniform Call Distribution (UCD)
Busy In/Busy Out-UCD
count of abandoned calls
count of waiting calls
count of all busy calls
b) UCD station Peg count
count of answered calls
11. Upon initial installation, or after a system initializaation (reset), each agent must lift and restore handset (of
their station) to begin receiving calls for the UCD group.
Busy In/Busy Out-UCD
General Description
This feature allows an...

NEAX2000 IVS Business/Hotel/Data Features and Specifications
Page 306NDA-24158, Issue 2
Uniform Call Distribution (UCD)
Call Waiting Indication-UCD
Call Waiting Indication-UCD
General Description
This feature provides a visual indication when an incoming call to a UCD group is placed in queue, due to an
“all agents busy” condition.  An external relay controlled indicator or an LED on a Multiline Terminal can be
used to provide Call Waiting Indication.
Station Application
Multiline Terminals assigned with...

NEAX2000 IVS Business/Hotel/Data Features and Specifications
NDA-24158, Issue 2
Page 307
Uniform Call Distribution (UCD)
Hunt Past No Answer-UCD
Service Conditions
1. A Delay Announcement service can be provided for DIT, DID or a trunk call transferred by a station user
or the Attendant to a UCD Group.  Internal calls or station-to-station transferred calls to the UCD Group can
go into the UCD queue but do not receive the Delay Announcement.
2. The following configurations are available when using Delay...

NEAX2000 IVS Business/Hotel/Data Features and Specifications
Page 308NDA-24158, Issue 2
Uniform Call Distribution (UCD)
Immediate Overflow-UCD
Station Application
Multiline Terminals and Single Line Stations.
Operating Procedure
Refer to the Call-Forwarding-No Answer Features and Specifications for details on setting the No Answer for-
warding condition.
Service Conditions
1. This feature uses Call Forwarding-No Answer (to another UCD member) to enable a call to an agent that
fails to answer, to hunt...

NEAX2000 IVS Business/Hotel/Data Features and Specifications
NDA-24158, Issue 2
Page 309
Uniform Call Distribution (UCD)
Priority Queueing-UCD
Priority Queueing-UCD
General Description
This feature allows the system to prioritize incoming calls by trunk route and on a per station basis, when the
call enters a UCD queue.  When a call is a considered as priority it is placed at the beginning of the queue.
Station Application
Not Applicable.
Operating Procedure
No manual operation is required.
Service...

NEAX2000 IVS Business/Hotel/Data Features and Specifications
Page 310NDA-24158, Issue 2
Uniform Call Distribution (UCD)
Silent Monitor-UCD
Service Conditions
1. The maximum number of queuing in each UCD group (hereinafter called Queue Size) can be specified by
the system data.  When the number of queuing calls reaches the preassigned queue size, new calls receive
Busy Tone.  Depending on the queue size, the Overflowed UCD call indication on a Multiline Terminal or
on the external indicator is provided as...

NEAX2000 IVS Business/Hotel/Data Features and Specifications
NDA-24158, Issue 2
Page 311
Uniform Numbering Plan (UNP) - Voice and Data
Uniform Numbering Plan (UNP) -
Voice and Data
General Description
In the numbering plan for a network to be configured through the use of Tie Lines, a Uniform Numbering Plan
(UNP) is employed.  When UNP is employed, a station user from any PBX within the network can call a desired
party by using a uniform dialing method based on the UNP.
Station Application
All stations....

NEAX2000 IVS Business/Hotel/Data Features and Specifications
Page 312NDA-24158, Issue 2
Uniform Numbering Plan (UNP) - Voice and Data
Figure 1.  Numbering Plan - Station Numbers
•  1st 1 or 2 digits indicate the OFFICE LOCATION
NEAX2000 IVS
(Main office)NEAX2000 IVS
(Satellite office)
NEAX2000 IVS
(Tributary office)
Public
Network
Public
Network
4XXX
51XX
6XXX
54XX
52XX
53XX 

NEAX2000 IVS Business/Hotel/Data Features and Specifications
NDA-24158, Issue 2
Page 313
Uniform Numbering Plan (UNP) - Voice and Data
Figure 2.  Numbering Plan - Office Code and Station Numbers
Service Conditions
1. In case of pattern (a), the location of the PBX is identified by either the first digit, or first 2 digits, of the
Station Number.
* Office code
NEAX2000 IVS
(Main office)NEAX2000 IVS
(Satellite office)
NEAX2000 IVS
(Tributary office)
Public
Network
Public
Network
XXXX
XXXX
XXXX
XXXX
XXXX...

NEAX2000 IVS Business/Hotel/Data Features and Specifications
Page 314NDA-24158, Issue 2
Uniform Numbering Plan (UNP) - Voice and Data
2. In case of pattern (b), the total number of digits of the Access Code plus the Office Code can be a maximum
of 4, which must be assigned within the network.  However, assignment of station numbers of different
lengths is allowed, as shown below:
Example: 8-222-4XXX
8-222-3XX
8-244-4XXX
8-244-2XX
8-233-3XXX
8-233-4XX
3. In case of Pattern (b), within the same PBX, a...