NEC N-Teliview User Guide

							N-TeliView 4.0 User Guide 35
Configuration
Chapter 4
Configuring Your Station Features
You can configure the following settings and options by clicking the 
Config button in the main window to open the Config window.
•General Info—password, default trunk access, and other settings.
•N-TeliFind, One Number Access—forwarding of specific incoming 
calls. This is available only when your extension configuration is set 
up to allow use of N-TeliFind, One Number Access.
•Call Handling—forwarding, busy call, and no-answer call handling.
•Message Notify—how and when to notify yourself about incoming 
voice messages.
•Station Speed—your personal speed dial numbers 
•System Speed—you can view and edit the name and comments, but 
the not the number itself, of system speed dial numbers. 
Options are disabled if they are not available. For example 
N-TeliFind, One Number Access, must be enabled in the 
NCS Ware Administrator. Further, if you don’t enable 
N-TeliFind as a Call Handling option, you can’t set up and use 
this feature.
Apply Button and OK Button
In the Configuration windows, you’ll see two buttons that save your 
changes: the Apply button and the OK button. 
• The Apply button saves your changes and lets you continue in the 
current window.
• The OK button saves your changes and closes the current window. 
						

							Configuring Your Station Features 
36N-TeliView 4.0 User Guide
General Information
Figure 22. General Info configuration
The General Info tab is the window you see when you first click the Config 
button in the N-TeliView main window to open the Config window.
In this window, you can edit your password, the default trunk access code, 
voice mail settings, Center audio and video behavior, and external database 
access options. 
Default Trunk Access
The trunk access codes are defined in the NCS Ware Administrator. When 
you get an incoming call over multiple trunks and cannot issue a return call, 
the system will automatically select the default trunk access code to place 
your call. 
						

							General Information
N-TeliView 4.0 User Guide 37
Configuration
Voice Mail Play Options
You can choose to play your messages on your telephone set, or play them 
on your sound card and speakers. If you choose to play them on your sound 
card, you have another choices: you can choose to play the message as it 
downloads, or to download it completely and play it on an external media 
player.
Screen Pop and Auto Close
Select the Screen Pop check box if you want a N-TeliView window to pop 
up on your screen when you have a call. You can then click a call to take it 
or perform other N-TeliView actions. For N-TeliView to pop up, you 
cannot have closed the application entirely, but it can be minimized. 
Select the Auto Close check box to have N-TeliView close the popup 
window once you have finished with the call.
Accessing Databases
N-TeliView can access phone numbers from your Microsoft Outlook, ACT 
or Goldmine database. During installation, the install program read which 
applications you have installed on your PC. 
In the drop down list under Use Database, select the database you want to 
use. You have these additional options:
• Select the Screen Pop check box to have a database contact window 
pop up when you receive a call from someone for whom you have a 
record in the database contact directory.
• Select the Dial-by-Name check box enable access to the names in the 
database directory when you dial. With this option enabled, the names 
and their associated numbers in your Outlook, ACT or GoldMine 
directory are added to the contact list in the dial pad window.
• Select the Update database right now check box to refresh the data 
N-TeliView accesses from the database. 
						

							Configuring Your Station Features 
38N-TeliView 4.0 User Guide
Call Handling
Click the Call Handling tab in the Config window to configure incoming 
call handling for your extension. 
Figure 23. Call Handling configuration
Forwarding All Calls
If you want to forward calls to an external number, select a trunk access 
code in the drop-down list, then begin with the outside trunk or route access 
digit and any long distance prefix digits such as 1 and area code. 
If you want to use N-TeliFind, One Number Access, see page 40.
There is a “1-hop” limit to call forwarding. For example, ext. 101 forwards 
to ext. 102, and Ext. 102 forwards to ext. 103. A call to ext. 101 will ring 
ext.102 but will not re-forward to ext. 103 because of the 1-hop limit. 
Instead, if ext.102 does not answer, the call is sent to ext.101’s voice mail. 
						

							Call Handling
N-TeliView 4.0 User Guide 39
Configuration
Forwarding to a Pager Not Recommended
Forwarding calls to a pager is possible but not recommended since callers 
will only hear what is heard when calling a pager and will not know to enter 
a return phone number unless instructed.
Do Not Disturb
If you select Enable Do Not Disturb, all incoming calls are forwarded to 
voice mail.
Busy Call Handling and No Answer Handling
You can use these options to specify how you want to handle incoming 
calls when you’re already on the telephone or when you can’t answer the 
telephone, for example, when you’ve enabled the Do Not Disturb state.
If want to use the Auto Attendant and you don’t know the number of the 
phrase or menu you want to use, check with your system administrator.
One busy-call handling option, Place call in queue is available only if 
queueing is enabled for you or for your workgroup.
Number of Rings Before Forwarding
This setting is pertains to almost all the options on this page: the number of 
times the telephone should ring before the system decides to forward the 
call to an extension, voice mail, or the Auto Attendant. 
						

							Configuring Your Station Features 
40N-TeliView 4.0 User Guide
N-TeliFind, One Number Access
If you are expecting calls that you want to receive regardless of where you 
are, you can have the system send the call to you by dialing pre-determined 
numbers based on a pre-determined schedule. 
When N-TeliFind, One Number Access, is active and a call comes in to 
your extension, the system checks to see if the number represents a call you 
want to receive. If it finds a match, it calls you at the number you specified. 
N-TeliFind depends on the ability to identify the incoming call by the 
Caller ID. If the system can’t identify the call, it can’t make a match. 
If the system is unable to connect the call, the caller is sent into the user’s 
voice mail.
Before You Set Up N-TeliFind, One Number Access
Before you use N-TeliFind, you need to make sure your call handling 
settings are appropriate (see page 43).
Also, N-TeliFind, One number Access must be enabled in the NCS Ware 
Administrator. Note that to use N-TeliFind to forward to outside lines, that 
feature must also be enabled as an Extension Configuration restriction in 
the Administrator. Check with your system administrator if you have 
questions about these settings. 
All system and extension call restrictions apply for N-TeliFind, One 
Number Access. For example, if Do Not Disturb is enabled, the call will 
go into voice mail and not to the access number you specified. So if you 
want to use N-TeliFind, make sure Do Not Disturb is disabled. Or if the line 
is busy, the call will be handled according to the extension’s Busy Call 
Handling configuration. 
						

							N-TeliFind, One Number Access
N-TeliView 4.0 User Guide 41
Configuration
Accessing N-TeliFind, One Number Access Setup
After you set the call handling options, click the One Number Access tab 
in the Config window to open the One Number Access window in which 
you set N-TeliFind options:
Figure 24. N-TeliFind, One Number Access window
Determine the times you want to be available to N-TeliFind callers. This 
can be at all times, during business hours, during non-business hours, or 
during schedule-based access.If you select the Enable schedule based 
access option, a dialog box pops up so that you can set the schedule: 
						

							Configuring Your Station Features 
42N-TeliView 4.0 User Guide Figure 25. Schedule dialog box
Using this dialog box, you can set up to four different schedules. You 
can enable or disable each schedule by selecting or deselecting its 
check box. 
• Enable the Verify Caller ID check box and then specify the incoming 
phone numbers to activate N-TeliFind. If N-TeliFind, One Number 
Access finds one of these numbers on an incoming call, it will send the 
call on to you.
Caution: If no numbers are entered in the Caller ID verification fields 
and N-TeliFind is enabled, it is made available to every caller.
You can enter up to ten phone numbers in the Caller ID verification 
fields. For local numbers, use 7 digits. For long distance numbers, use 
10 digits—area code + local number.
Using a Password
You can also enter a password number such as “5555” so that a caller 
who knows this password can use N-TeliFind to find you, regardless 
of where they are calling from. Tell the caller the caller to dial 1 dur-
ing your personal greeting and then enter the password.
• Select the Forwarding Numbers to be used by the system to find you 
when N-TeliFind is active. You can set up to four different numbers—
extensions or outside numbers. For outside numbers, use the drop-
down list to select the trunk access code you want to use.
When N-TeliFind is active, the system dials the forwarding 
number(s) in the order from Forwarding Number 1 through 
Forwarding Number 4. (This number order does not 
correspond to the Schedule order—Forward Number 2 is not used first 
during Schedule Number 2. 
						

							Message Notifications
N-TeliView 4.0 User Guide 43
Configuration
Message Notifications
Click the Message Notify tab in the Config window to establish how and 
when you want to be notified about incoming voice messages. 
Figure 26. Message Notification options
Use this window to set the notification options:
•The types of messages on which you want to be alerted: none, urgent 
messages only, all voice messages, or all voice messages and email 
too.
•Schedule—during what hours you want to be alerted. 
•How and where to notify you—in the Message Notification by 
Calling a… options, if you chose to use an outside number, use the 
drop-down list to select the trunk access you want to use. 
						

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44N-TeliView 4.0 User Guide
Station Speed Dialing Setup
Click the Station Speed tab in the Config window to assign and store up to 
20 Station IDs—speed dial entries.
When you add a number, all relevant prefix digits such as trunk or route 
access number, the long distance prefix 1 and area codes must precede an 
outside phone number. Station speed dial numbers are also set up by using 
the #25 feature code on your telephone set.
Figure 27. Station Speed Dialing setup