NEC N-Teliview User Guide

							Listening to Your Voice Mail
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Deleting the Message
To delete the message, select it and click the Delete key.
Returning the Call 
Click the Return Call button to call back the sender. 
Attaching a Memo
To add a note to accompany a voice mail, click the Memo button to invoke 
the Memo window.
Figure 16. Attaching a memo to a voice message
Type in the memo in the area provided and click OK. The entry will be 
displayed in Memo field of the voice mail. 
						

							Using Voice Mail 
26N-TeliView 4.0 User Guide
Forwarding Voice Mail
To forward a voice mail message to an extension or to a Voice Mail Group:
1. Select the voice mail in the Voice Mail view of the N-TeliView main 
window.
2. Click the Forward button to invoke the Voice Mail Forward pop up 
window.
Figure 17. Voice Mail Forward window
3. Select the check boxes next to the extensions and/or voice mail groups 
to which you want to forward the message. 
If you need to search for a person by name, type the first letters of the 
name into the Search by Name box. The the matching names display 
in the list as you type. To select a name, select the check box next to it.
4. Optionally, you can leave an introductory message. Select the Record 
Introduction Message check box and follow the simple steps below.
5. Click OK to complete the forwarding.
Recording an Introductory Message
If you selected the Record Introductory Message check box, when you 
click OK to complete the forward, pick up the telephone hand set and you’ll 
hear a prompt to record the message. After recording the message and 
pressing the pound key (#), a confirmation appears on screen. Click OK to 
confirm and complete the action. 
						

							Listening to Your Voice Mail
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Working with Voice Mail Groups (Distribution Lists)
You can set up voice mail (VM) groups to forward messages to multiple 
recipients at the same time. You can set up to 100 personal voice mail 
groups, each with 64 members. Group members can be any extension or 
another voice mail group. 
Voice Mail Groups are also known as Distribution Lists in other 
NCS Ware interfaces.
There are two types of voice mail groups you can use:
•System-based groups are set up in the NCS Ware Administrator. You 
can use but not edit these lists in N-TeliView.
•Personal groups are set up and modified in N-TeliView or in your 
NCS Mail voice mail system.
Accessing Voice Mail Group Lists
To work on your personal voice mail groups:
1. In the N-TeliView main window, click the Voice Mail tab to display 
the Voice Mail version of the window. 
2. Click Voice Mail Group button in the Voice Mail list window to 
invoke the Voice Mail Group Edit window.
Figure 18. Voice Mail Group Edit window 
						

							Using Voice Mail 
28N-TeliView 4.0 User Guide
Creating a Voice Mail Group
To create a Voice Mail group after opening the Voice Mail Group Edit 
window, click the New button, which invokes the Create Group window.
Figure 19. Create Voice Mail Group window
1. Use the scroll bar to select a desired Group ID. 
2. Enter the Voice Mail Group Name and any Comments. These are 
optional but may help you identify the group.
3. Select the member extensions by selecting the check box next to each 
extension.
4. When finished, click OK. Click the Clear button to deselect all 
extensions or click Cancel to exit without saving your edits. 
Changing a Voice Mail Group
To add or removing extensions, or change name or comments associated 
with a group:
1. Access the Voice Mail Group window as described on page 27. 
2. Click the Change button in the Voice Mail Group Edit window to 
open the Change Group window, similar to the Create Group window 
above. 
						

							Listening to Your Voice Mail
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3. Make any changes you need to make for the group name, comments, 
or members. To add or remove a member, select or deselect the check 
box next to the extension.
Deleting a Voice Mail Group
To delete a Voice Mail Group:
1. Access the Voice Mail Group window as described on page 27. 
2. Click the Change button in the Voice Mail Group Edit window to 
open the Change Group window.
3. Click the Clear button to deselect all extensions. 
4. Click OK to save and exit.
When you empty a group of members, the group is deleted. 
						

							Monitoring Extension Activity 
30N-TeliView 4.0 User Guide
Monitoring Extension Activity
If your extension’s configuration in the NCS Ware Administrator provides 
for it, you can monitor the activity on other extensions. 
If you’re a manager, for example, you might monitor to determine whether 
you need more resources in a busy environment. Or, for another example, 
you might use monitoring capability to cover calls for a co-worker, since 
you can click the ringing telephone icon in the monitor list and take the co-
worker’s call.
Figure 20. Monitor window
Choosing Extensions to Monitor
Open the Monitor window by clicking the Monitor button in the 
N-TeliView main window. This allows you to view the status of any 
extensions or workgroup that your extension configuration allows you to 
monitor. 
Choose extensions you wish to monitor by clicking the Change button and 
selecting or deselecting the check box next to the extensions you want to 
monitor or stop monitoring, respectively.  
						

							Choosing Extensions to Monitor
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Also, if you want to monitor extensions recently added to your extension’s 
monitoring list in the NCS Ware Administrator, click the Change button 
and select the extensions.
Selecting a group entry displays all the workgroup members in the 
monitoring window. Deselecting a group entry takes all workgroup 
member extensions out of the display.
Reading the Monitor List
In the monitor list, each selected extension is listed along with its State, 
Number, Name, and Group (workgroup), which shows only if the call is 
coming into to a workgroup. 
The state can be one of the following: 
•Idle—the extension is not in use. You can click the State field of an 
idle extension to have N-TeliView connect you to that extension.
•Connected—the extension is in use.
•Ringing—the telephone on the extension is ringing. You can click the 
status box of that extension to answer a call from your own extension.
•Conference—the extension in on a conference call
•Voice Mail—the extension is in voice mail.
•Auto Attendant—the extension is connected to an Auto Attendant
•Holding - the extension is on hold
Calling or Picking Up Calls
If a monitored extension is in an idle state, click the extension’s State field 
to ring that extension. 
If the monitored extension is in a ringing state, click the State field to pick 
up that call. 
						

							Monitoring Extension Activity 
32N-TeliView 4.0 User Guide
Viewing the Call History
Click the History tab in the Monitor window to view an informational 
history of handled calls. 
Figure 21. History window
The list in the History window displays the following fields:
•Number—the extension or phone number. Upward arrow icons 
indicate outgoing calls; downward arrows indicate incoming calls 
Clicking the Number field dials that number.
•Name—Caller ID information, if available; or, Caller Unknown.
•Time—the call’s date and time.
This history data is sorted by last disconnected and not in 
the order the call was received. It is therefore possible to 
have a record with an earlier timestamp followed by a 
record with a later timestamp. 
Also, the timestamp for call data is based on the client system, while 
the timestamp for voice mail messages is from NCS Serv. Thus, the 
times displayed here may not match those in the voice mail view in the 
main window.
•Duration—the length of time of each call. 
•DNIS—displays DNIS digits collected, if available.
•Group— the extension’s workgroup number, if available.
•Memo—a note attached to the call. You can add memos by selecting 
the Memo button to open a window to create a note. 
						

							Viewing the Call History
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Deleting Logs
To delete a specific call log entry, click the entry to select it, then click 
Delete. Or, right click the entry and select Delete. 
To clear the entire call log, click Delete All, or right click any entry and 
select Delete All.
Placing Calls from the History List
To call a number or extension in the list, click the number. 
Attaching a Memo to an Entry
To attach a memo to a history list entry, click the entry to select it, then 
click the Memo button to open a Memo dialog box. Create the memo in the 
Memo text box, then click OK.
Printing a History Log
Click the Print button to print the log. 
						

							Monitoring Extension Activity 
34N-TeliView 4.0 User Guide