NEC N-Teliview User Guide
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Removing N-TeliView N-TeliView 4.0 User Guide 5 Installation Removing N-TeliView Uninstalling N-TeliView 1. Exit N-TeliView if it is running (see Exiting N-TeliView, page 10). 1. From the Windows Start menu, select Programs N-TeliView Uninstall N-TeliView . 2. Click OK when the dialog box asks if you want to uninstall the program, and respond to any additional prompts. Uninstalling N-TeliView Voice Mail Service at NCS Serv 1. From the Windows Start menu, select Programs N-TeliView VM Service Stop N-TeliView VM Service . 2. In the Control Panel, select Add/Remove Programs . 3. Choose N-TeliView VM Service and click the Add/Remove or Change/Remove button, depending on which version of Windows you’re running. 4. Click OK to in the dialog box to confirm you want to remove the service, and respond to any additional prompts. Microsoft Outlook Support N-TeliView supports Microsoft Outlook 97, 98, and 2000, permitting the N-TeliView user to obtain phone numbers to dial from Outlook’s Contact Lists. N-TeliView also allows the user to see the incoming calls which have a matching record in the Outlook Contact Lists. N-TeliView requires that you to set up the Microsoft Contacts list prior to using this feature in N-TeliView. ACT/GoldMine Support N-TeliView supports ACT 2000 and GoldMine 5.0 contact management software, allowing the N-TeliView user to access contact lists from ACT or GoldMine contact records.
Logging In N-TeliView 4.0 User Guide 7 Getting Started Chapter 2 Getting Started N-TeliView 4.0 is designed for general desktop PC users in an NCS Serv environment. With N-TeliView you can access, configure and perform several of NCS Serv’s PBX functions directly from the desktop. These functions include call handling, call forwarding, voice messaging, extension monitoring, and N-TeliFind, One Number Access. In addition, N-TeliView integrates with contact management software including Microsoft Outlook, ACT and GoldMine or an external CDR database for future data review and analysis. Logging In Before you log in When you log in for the first time, you need to know either the server name or the IP address of the server you’ll be linking to. If you use the server name and not the IP address, N-TeliView replaces the name with the IP address, eliminating the need of a DNS (Domain Naming System) search each time you log in. To obtain the NCS Serv IP address, ask your IT administrator. If you are connecting to the Internet through a modem connection, before you log in, establish a session connection from your PC to your local Internet Service Provider. If you’re using a low-speed connection, the login may take some time as a large amount of data is transferred to your desktop.
Getting Started 8 N-TeliView 4.0 User Guide To Log In 1. Run the N-TeliView application and, if this is the first login to this NCS Serv system, enter the servers IP address or name of the system you will be using. If this is not your first login, go on to the next step. Figure 1. Logging In 2. Enter your Extension number and Password assigned to your telephone. Optionally, you can check the Always save password check box to store your login password the next time you access N-TeliView. 3. If you’re using an Internet Phone Jack or IP telephone, do NOT select the IP Extension Integrated with NetMeeting check box. If you’re using a sound card for an IP extension (not recommended), select the IP Extension Integrated with NetMeeting check box to access N-TeliView through an IP extension. To use an IP connection, the extension must be set up as in IP extension in NCS Admin and you must have Microsoft NetMeeting 3.01 or higher installed on your desktop. Refer to the discussion in the next subsection for more information on using IP extensions. 4. Click OK to complete the login.
Logging in from a Remote Location (IP Extension) N-TeliView 4.0 User Guide 9 Getting Started Logging in from a Remote Location (IP Extension) You can access N-TeliView from a remote location using an IP extension. All the call handling functions are the same as logging in locally, with the exception of the ability to configure N-TeliFind, One Number Access. You can pick up voice mail, forward local business office phone calls to another site such as a home desktop PC, and even receive the phone calls as you would at the office. In order to run N-TeliView remotely, if you connect to the Internet through a modem connection, first you need to establish a session connection to your Internet Service Provider. To use N-TeliView remotely through an IP Extension, follow the steps below. 1. Check with your administrator to make sure the extension you’re using has been set up as an IP extension in NCS Admin. 2. If you are not already running NetMeeting 3.01 or higher, download and install it from Microsoft’s web or FTP sites. 3. Leave the IP Extension Integrated with NetMeeting check box unchecked unless you specifically want to use that option. (See Figure 1 on page 8.) 4. Click OK. Note for those using the IP Extension Integrated with NetMeeting option. N-TeliView uses conferencing features that require the same data channels as NetMeeting. If NetMeeting is running, you will see a prompt reminding you to close the program. Troubleshooting IP Connectivity If problems occur, they may be due to a failure to connect to your ISP provider or due to firewalls at your work preventing direct access to the NCS Serv server. For firewall installation, see the NCS Ware Getting Started Manual chapter on Software Installation. As a test, you can choose Run from the Windows Start menu, then enter Ping [ENTER] where is the NCS Serv system you want to connect to. An example of the IP address form is 123.234.231.143 If you do not get a response, contact your LAN administrator for support.
Getting Started 10N-TeliView 4.0 User Guide Hiding or Exiting N-TeliView When you minimize the N-TeliView desktop by clicking the Minimize symbol (the dash), it is hidden—it doesn’t appear anywhere in the Windows desktop except as a telephone icon in the Windows tray in the lower right corner, as discussed in a following subsection. To exit N-TeliView entirely, right click the telephone icon and select Exit. Pop Up N-TeliView when You Get a Call You can configure N-TeliView to pop up when you have incoming calls. Pop ups work when N-TeliView is hidden (minimized) but not when you have exited (closed) the program. See “Screen Pop and Auto Close” on page 37. Using the Windows Tray Telephone Icon After you log in, the N-TeliView icon (a telephone) is displayed on the Windows tray, normally at the bottom right of your screen. When you have new voice mail, the telephone grows a little yellow envelope, as shown in the lower icon. Figure 2. N-TeliView Icon in the Windows Tray If the N-TeliView interface is not on your Windows desktop, but this icon appears in the Windows tray, you double-click it to open the N-TeliView main window, or you can right click it to pop up a menu, then select the N-TeliView window you want to open. Resizing the Display You can re-size many N-TeliView windows in the normal Windows method: place the cursor at a window edge or corner, then drag the window to the size you want. Also, the field size for any field can be increased or decreased by pointing the cursor to either side of the field’s main column. The cursor changes to a movable double bar (||) that can be moved to resize the column.
Call States N-TeliView 4.0 User Guide 11 Getting Started C all States Several N-TeliView applications will report the status of calls. A list of the states includes the following: •AA - the call is being transferred to an Auto Attendant. •Busy - callee is busy or not available •Call Pending - the call is placed into a workgroup queue •Conference - the call is in conference •Connect - the call is connected •Dial Tone - a dial tone is present, N-TeliView is ready to dial out. •Error - receipt of an error tone •Hold - the call is on hold. •Hold Pending - the call is being transferred or conferenced. •Idle - the extension is not in use. •Music on Hold - an extension user placed the call on hold to take another call •Park - the call is parked •Play - Playing voice mail •Proceeding - the outgoing call is in progress •Record - Recording an introductory message •Ringback - Caller receives this state while callee is ringing •Ringing - there is an incoming call •Voice mail - the call is in voice mail
Getting Started 12N-TeliView 4.0 User Guide Error Messages The following errors may be displayed as login or connectivity errors. Error Message Description Solution NCS Serv connection limit has been exceededMore than the allowed number of N-TeliView users have attempted to log on.Maintain the number of N-TeliView users or add additional licensing. Before using this program, please set up area code and external numberArea code and external number have not be established for N-TeliView.Set area code and external number in the configuration channel BEFORE using N-TeliView. Cannot connect to NCS Link. Please check server name or network connection.You are not connected to NCS Serv.Check the server field (IP address or DNS name) by: 1. Pinging the network server address OR 2. Try using the IP address of NCS Serv (if using the DNS name in the server field) Cannot get voice mail list right now because mail box is already being accessed.Mail box is in use by NCS Mail and is temporarily unavailable.Wait a while, then try again. Mail service is unavailable. Please check with your administrator.Voice mail service is not enabled on NCS ServMake sure voice mail service is started. NetMeeting is already used by another application, so you cannot enable IP Extension Integrated with NetMeeting.Check for conf.exe in your computer’s memory. If it’s there, terminate it. Then retry logging in with the IP extension option.
Error Messages N-TeliView 4.0 User Guide 13 Getting Started Please register CmdInterface.dll (regsver32 CmdInterface.dll)NCS Link uses this dll to communicate with NCS Serv. It should be registered in user system.Re-register this file. Go to “Center 4.0 and type in command window, regsver32 CmdInterface.dll Required Option Pack License. Please contact your local dealer.A Center 4.0 license is required but not installed.Install option pack license in NCS Serv system. You have entered an invalid password. Please try again.The password and confirmation box entries do not match.Make sure you are entering the password correctly in both boxes. You need to install NetMeeting to use “IP Extension integrated with NetMeeting.” You tried to log in with the IP extension option without an installed version of NetMeeting.Install NetMeeting 3.01 or higher from Microsoft’s web or FTP sites. Error Message Description Solution