NEC N-Teliview User Guide

							N-TeliView 4.0 User Guide 15
N-TeliView
Chapter 3
Using N-TeliView
Once you log in as described on page 7, the N-TeliView main window 
appears. This window provides tools to manage and monitor calls, to 
facilitate management of your personal contacts, and to configure your 
NCS Serv telephone and voice mail options. Configuration is described in 
Chapter 4. 
Figure 3. N-TeliView main window
About the Main Window 
The window consists of the following displays and buttons:
• The Call Status panel displays the status of the currently active call, a 
list of any calls on hold, and the current time.
• The Directory panel has two tabs: one showing the current calls list, 
the other showing a list of current and past voice mails.
• The Dial functions provide buttons to place, hold or redial calls
• The Call Control buttons provide call functions such as transferring 
the call or sending it to voice mail.
Dial Buttons
Lists of Calls / 
Voice Messages
Call Status
Call Controls 
						

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16N-TeliView 4.0 User Guide
• The Configuration button allows you to customize your call handling 
and voice message features. See “Configuring Your Station Features” 
on page 35. 
• The Monitor button provides a view into extension or workgroup 
activity and provides access to past call logs.
About the Calls List 
Figure 4. Calls List
The calls list displays the call status for each call as described on page 11. 
The list also displays the name of the caller if available from extension 
information or from an external database, the number, workgroup pilot 
extension number, DNIS digits if available, and call duration. 
						

							Dialing
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N-TeliView
Handling Calls
Dialing
You can dial out in a number of ways: using the numeric keyboard or using 
the mouse, and by name or extension, number, or speed dial number.
Initiate dialing by clicking the dial button in the main window.
Figure 5. Dial Button, Main Window
Clicking the Dial button opens the dialing window. The scroll list box in 
the upper left is actually a combination text- and list- box. As a text box, it 
displays numbers that you enter from the dialing pad or from the keyboard 
number keys. You can also use it to search for names.
As a list box, it displays numbers or names associated with extensions as 
well as names and numbers imported from MS Outlook, Goldmine, or 
ACT. You can select extensions or names using the scroll list.
The list can display up to 2000 entries. If you are working with more than 
2000 entries, you can find the entry by name search even if the entry is not 
one of the first 2000 that are displayed.
Figure 6. Dialing pad, also known as the Dialing window 
						

							Handling Calls 
18N-TeliView 4.0 User Guide
Dialing By Number
Using the keyboard number keys 
1. In the dialing window, enter the numbers you wish to dial using the 
standard numeric keys or the numeric keypad.
The numbers appear in the box above the dialing pad.
2. Press Enter or click the Dial button to place the call.
Using the Mouse
1. Using the dialing pad in the Dialing window, click the digits for the 
phone number. 
As you enter the numbers, they appear in the box above the dialing 
pad.
2. Click the Dial button to place the call.
The main window displays the status of the call, and once the call is 
initiated, the Dial button in the main window becomes a Hang Up button.
Figure 7. Call status displays in Calls list as well as status panel
Dialing By Name or Extension
1. Use the scroll list box above the dialing pad to select a name or 
extension number.
2. Click the Dial button to place the call. 
						

							Placing Calls on Hold
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N-TeliView
Searching by Name
1. Click anywhere in the text box above the dialing pad, then begin to 
type the name of the person you want to call. 
The dialing pad transforms into a list that displays matching names.
2. Click the name you want.
The extension or number appears in the list box, selected for dialing,
3. Click the Dial button to place the call.
4. Click the arrow button at the right of the box to abandon the search if 
the name cannot be found.
Dialing Speed Dial Numbers
You can use either your own Station Speed Dial numbers or the System 
Speed Dial numbers.
See “Adding or Editing Station Speed Entries” on page 45 for details on 
setting up speed dial numbers.
1. Depending on which type of speed dial number you want to call, click 
the Station Dial tab or the System Dial tab.
2. Choose the speed dial entry from the list. The number appears in the 
box above the dial pad.
3. Click the Dial button to place the call.
Redialing
To redial the last number called, click the Redial button.
Placing Calls on Hold
During a telephone conversation, click the Hold button in the N-TeliView 
main OR press the FLASH button on your telephone, if available. The state 
of the call is changed from connected to a hold state and you will hear the 
dial tone. 
Figure 8. Call on Hold 
						

							Handling Calls 
20N-TeliView 4.0 User Guide
In the row displaying the call, the State column shows the call on hold. 
Click the Hold state cell to release the hold and re-connect the call.
Using Call Waiting
During a call, you may hear a beep indicating that you have another 
incoming call. To answer the call:
1. Click the Calls tab on the N-TeliView main window to view the 
directory of current calls. 
2. Find and click the row displaying the incoming call.
This places the current call on hold and connects the incoming call.
3. When you are finished, click Hold state cell for the call on hold to 
reconnect.
Transferring Calls
N-TeliView supports both supervised transfer, in which you confirm the 
transfer, and blind transfer.
1. While connected to a call, click the Transfer button.
This pops up the dial window.
2. On the dial pad, enter the extension or phone number to which to 
transfer the call, then click Dial.
3. While N-TeliView dials the new number, you’re asked to confirm your 
decision by clicking the OK button in a confirmation dialog box:
You can click OK before the party answers to do a blind transfer, or 
you can wait for the person to answer and then confirm or cancel the 
transfer.
Figure 9. Confirming call transfers
At any time before or after the person you’re transferring to answers 
the telephone, you can cancel the transfer by clicking the Cancel  
						

							Conferencing Calls
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N-TeliView
button, by closing the dialog box, or by pressing your telephone’s 
FLASH button.
If the transfer is cancelled, N-TeliView reconnects the call to your 
extension. The call is also reconnected if the third party doesn’t 
answer.
Sending Calls to Voice Mail
While connected to call, click To Voice Mail on the main window. When 
the dial pad appears, choose the extension number to which you want to 
send the call, then click OK.
You can also transfer a call to voice mail before you answer it.
Transfer to Attendant
While connected to a call, click To Attendant button on the main window. 
Select the operator or an Auto Attendants to transfer to using the drop-
down list. 
You can also transfer a call to an Attendant before you answer it.
Figure 10. Transfer to Auto Attendant
Conferencing Calls
Any internal user is able to add parties to a conference call. While 
connected to the first party:
1. Click the Conference button.
2. When the dial pad pops up, enter the extension or phone number you 
want to conference with, then click Dial.
While N-TeliView dials the new number, the first party goes into Hold  
						

							Handling Calls 
22N-TeliView 4.0 User Guide
Pending state, and you see a confirmation dialog box. 
Figure 11. Confirming Conference Calls
You can cancel the conference at any time by clicking the Cancel 
button, closing the dialog box, or by pressing your telephone’s 
FLASH button. Normally, after cancelling you will be reconnected 
automatically to the initial call. If you are not automatically 
reconnected and want to reconnect to the first call, click the Hold 
Pending status representing the call.
3. After the third party connects, you can announce the conference by 
clicking OK in the dialog box. If the third party does not answer, click 
the Cancel button.
Figure 12. Conference Calls Displayed in Call List 
4. Click the Conference button again to initiate the three-way 
conference. Both calls will be displayed as Conference state.
To add another party, click the Conference button and repeat steps 2-4. 
						

							Conferencing Calls
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Using Voice Mail
About the Voice Mail Window
Figure 13. Voice Mail window
When you click the Voice Mail tab in the main window, you see the voice 
mail list. 
• New voice mail messages are indicated by a white, closed envelope 
icon in the status window of N-TeliView. 
• If the new message is urgent, a red envelope icon is displayed. 
• Heard voice mail messages are indicated by a white, open envelope 
icon. 
• If the message is saved, a blue, open envelope icon is displayed. 
• A paperclip symbol on the envelope indicates an attachment—a voice 
mail forwarded from another extension. 
						

							Using Voice Mail 
24N-TeliView 4.0 User Guide
Listening to Your Voice Mail 
In the Voice Mail list, select the message and use the voice mail controls at 
the bottom right of the window to play it, rewind, or fast forward.
You have several listening options which you configure as described in 
“General Information” on page 36. you can listen using the sound card on 
your PC or your telephone. You can play the message while its 
downloading or wait until it’s completely downloaded to play it. 
If this is a new message, the envelope icon changes from closed to open, 
indicating that the message has been heard. As the message is played, the 
status window displays Play.
Use the tape player type buttons to play the message.
Figure 14. Tape player buttons
If you click another message in the list, the current message stops playing.
Saving Remotely or Locally
You can click the Save As button to save the message as a .wav file that 
you can play back later. Save As opens a dialog box that lets you choose 
how you want to save the file.
Figure 15. Save Select dialog box
•Save in remote allows you to save local drive space, but to play the 
saved message, of course, you have to access on the remote server.
•Save in local opens a dialog in which you choose a directory and file 
name for the .wav file, which you can then play on a media player. 
Rewind Stop Play Fast Forward