NEC N-Teliview User Guide

Listening to Your Voice Mail
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Deleting the Message
To delete the message, select it and click the Delete key.
Returning the Call 
Click the Return Call button to call back the sender. 
Attaching a Memo
To add a note to accompany a voice mail, click the Memo button to invoke 
the Memo window.
Figure 16. Attaching a memo to a voice message
Type in the memo in the area provided and click OK. The entry will be 
displayed in Memo field of the voice mail. 

Using Voice Mail 
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Forwarding Voice Mail
To forward a voice mail message to an extension or to a Voice Mail Group:
1. Select the voice mail in the Voice Mail view of the N-TeliView main 
window.
2. Click the Forward button to invoke the Voice Mail Forward pop up 
window.
Figure 17. Voice Mail Forward window
3. Select the check boxes next to the extensions and/or voice mail groups 
to which you want to forward the message. 
If you need to search for a person by name, type the...

Listening to Your Voice Mail
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Working with Voice Mail Groups (Distribution Lists)
You can set up voice mail (VM) groups to forward messages to multiple 
recipients at the same time. You can set up to 100 personal voice mail 
groups, each with 64 members. Group members can be any extension or 
another voice mail group. 
Voice Mail Groups are also known as Distribution Lists in other 
NCS Ware interfaces.
There are two types of voice mail groups you can use:...

Using Voice Mail 
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Creating a Voice Mail Group
To create a Voice Mail group after opening the Voice Mail Group Edit 
window, click the New button, which invokes the Create Group window.
Figure 19. Create Voice Mail Group window
1. Use the scroll bar to select a desired Group ID. 
2. Enter the Voice Mail Group Name and any Comments. These are 
optional but may help you identify the group.
3. Select the member extensions by selecting the check box next to each 
extension.
4. When...

Listening to Your Voice Mail
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3. Make any changes you need to make for the group name, comments, 
or members. To add or remove a member, select or deselect the check 
box next to the extension.
Deleting a Voice Mail Group
To delete a Voice Mail Group:
1. Access the Voice Mail Group window as described on page 27. 
2. Click the Change button in the Voice Mail Group Edit window to 
open the Change Group window.
3. Click the Clear button to deselect all extensions. 
4....

Monitoring Extension Activity 
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Monitoring Extension Activity
If your extension’s configuration in the NCS Ware Administrator provides 
for it, you can monitor the activity on other extensions. 
If you’re a manager, for example, you might monitor to determine whether 
you need more resources in a busy environment. Or, for another example, 
you might use monitoring capability to cover calls for a co-worker, since 
you can click the ringing telephone icon in the monitor list and...

Choosing Extensions to Monitor
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Also, if you want to monitor extensions recently added to your extension’s 
monitoring list in the NCS Ware Administrator, click the Change button 
and select the extensions.
Selecting a group entry displays all the workgroup members in the 
monitoring window. Deselecting a group entry takes all workgroup 
member extensions out of the display.
Reading the Monitor List
In the monitor list, each selected extension is listed along with...

Monitoring Extension Activity 
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Viewing the Call History
Click the History tab in the Monitor window to view an informational 
history of handled calls. 
Figure 21. History window
The list in the History window displays the following fields:
•Number—the extension or phone number. Upward arrow icons 
indicate outgoing calls; downward arrows indicate incoming calls 
Clicking the Number field dials that number.
•Name—Caller ID information, if available; or, Caller Unknown....

Viewing the Call History
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Deleting Logs
To delete a specific call log entry, click the entry to select it, then click 
Delete. Or, right click the entry and select Delete. 
To clear the entire call log, click Delete All, or right click any entry and 
select Delete All.
Placing Calls from the History List
To call a number or extension in the list, click the number. 
Attaching a Memo to an Entry
To attach a memo to a history list entry, click the entry to select it,...

Monitoring Extension Activity 
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